Exetel customer help forum

-------------------------------------------------- From: "Exetel Sales" <residentialsales@exetel.com.au> Sent: Friday, November 19, 2010 2:38 PM To: <xxxx@live.com> Subject: Re: [Exetel Sales #3423463] Service Cancellation > Dear xxxx, > > Thank you for your e-mail. > > Kindly note that we have rec...

Dazzled wrote:You'll have a fresh deduction on the 1st, so no. As close to the last day as can be managed with the date any new ISP can do a reconnection.

Thanks.

From the website at http://www.exetel.com.au/c_billing_faq.php ADSL services are billed one month in advance and no refund/rebate of that monthly charge is made for any days not used; it is therefore in your own interests to arrange to move away from Exetel at the end of a billing period. Should i ...

Could anyone tell me how i will be charged for the last billing period if i decide to cancel my exetel service?
I've already finished my fixed term contract long time ago.
Will I only need to pay for the prorata charge for the month that I will cancel the service?
Thanks.

I am sure I am not the only one complaining this.
Why the usage meter is not working correctly? When did this happen? Just from this month? Or it happened a long time ago?

Mine is still not fix yet can i please get someone to fix this please? my ticket number is 1534860. My daily usage is normally 20-30 mb but now its nearly 800mb. I am having the same problem. Exetel's service is getting worse now. They took out a lot of benefits which they offered us before as most...

anyone can tell me what's the period for peak time and off-peak time when you look at your curren monthly usage? Today's peak time (12 noon to 2 am) means from 12 noon yesterday to 2 am today or mid-night yesterday to 2 am today plus 12 noon to mid-night? Correspondingly, today's off-peak time is fr...

Hi, The estimated cut over date is tomorrow (22/7) for naked ADSL2. However, the phone line went dead today? I got the message saying "you call could not be connected, please check the number again" Is this normal? My worry is if the technician found out the no active phone line and will not carry ...

Can you please phone Exetel on 02 9927 1000 (press option 4). Usually, you will lose telephone service for around 2 hours after cutover (dialtone and outgoing calls). Incoming calls and DSL services are usually up and running by COB on the day of cutover, however can take up to 48 hours. And I trie...

The following is what I've got from exetel website when checking my application status, Exetel Submit Your Application To Supplier On This Date 2008-07-08 Supplier Confirms Receipt Of Your Application On This Date 2008-07-08 Estimated Date For Phone/ADSL2 Cut Over * Awaiting Confirmation Estimated D...

Tim K wrote:Hello,

A Naked ADSL2 application (as well as a bundled ADSL2 connection) should be connected within around 14-16 days.

Thanks@I do not know why I have posted this topic twice, sorry about that, please delete the other one, thanks!

Please kindly advise how soon I can get my application done! I check the application status from exetel website as following: Your DSL service has been ordered WHAT WILL HAPPEN - NORMALLY Exetel Submit Your Application To Supplier On This Date 2008-07-08 Supplier Confirms Receipt Of Your Application...