Search found 12 matches

by Flyingself
Fri Nov 19, 2010 2:51 pm
Forum: ADSL connections
Topic: How will I be charged if I decided to cancel my service?
Replies: 8
Views: 823

Re: How will I be charged if I decided to cancel my service?

-------------------------------------------------- From: "Exetel Sales" <residentialsales@exetel.com.au> Sent: Friday, November 19, 2010 2:38 PM To: <xxxx@live.com> Subject: Re: [Exetel Sales #3423463] Service Cancellation > Dear xxxx, > > Thank you for your e-mail. > > Kindly note that we have rec...
by Flyingself
Fri Nov 19, 2010 1:45 pm
Forum: ADSL connections
Topic: How will I be charged if I decided to cancel my service?
Replies: 8
Views: 823

Re: How will I be charged if I decided to cancel my service?

Dazzled wrote:You'll have a fresh deduction on the 1st, so no. As close to the last day as can be managed with the date any new ISP can do a reconnection.
Thanks.
by Flyingself
Fri Nov 19, 2010 1:38 pm
Forum: ADSL connections
Topic: How will I be charged if I decided to cancel my service?
Replies: 8
Views: 823

Re: How will I be charged if I decided to cancel my service?

From the website at http://www.exetel.com.au/c_billing_faq.php ADSL services are billed one month in advance and no refund/rebate of that monthly charge is made for any days not used; it is therefore in your own interests to arrange to move away from Exetel at the end of a billing period. Should i ...
by Flyingself
Fri Nov 19, 2010 1:16 pm
Forum: ADSL connections
Topic: How will I be charged if I decided to cancel my service?
Replies: 8
Views: 823

How will I be charged if I decided to cancel my service?

Could anyone tell me how i will be charged for the last billing period if i decide to cancel my exetel service?
I've already finished my fixed term contract long time ago.
Will I only need to pay for the prorata charge for the month that I will cancel the service?
Thanks.
by Flyingself
Sat Aug 08, 2009 11:26 pm
Forum: Member facilities & usage meter
Topic: Incorrect Peak Usage
Replies: 41
Views: 5391

Re: Incorrect Peak Usage

I am sure I am not the only one complaining this.
Why the usage meter is not working correctly? When did this happen? Just from this month? Or it happened a long time ago?
by Flyingself
Sat Aug 08, 2009 4:58 pm
Forum: Member facilities & usage meter
Topic: Incorrect Peak Usage
Replies: 41
Views: 5391

Re: Incorrect Peak Usage

Mine is still not fix yet can i please get someone to fix this please? my ticket number is 1534860. My daily usage is normally 20-30 mb but now its nearly 800mb. I am having the same problem. Exetel's service is getting worse now. They took out a lot of benefits which they offered us before as most...
by Flyingself
Sat Aug 08, 2009 11:30 am
Forum: Archived threads
Topic: current monthly usage
Replies: 1
Views: 212

current monthly usage

anyone can tell me what's the period for peak time and off-peak time when you look at your curren monthly usage? Today's peak time (12 noon to 2 am) means from 12 noon yesterday to 2 am today or mid-night yesterday to 2 am today plus 12 noon to mid-night? Correspondingly, today's off-peak time is fr...
by Flyingself
Tue Jul 22, 2008 1:10 pm
Forum: ADSL connections
Topic: cut over tomorrow but phone line dead today
Replies: 3
Views: 696

Re: cut over tomorrow but phone line dead today

Hi, The estimated cut over date is tomorrow (22/7) for naked ADSL2. However, the phone line went dead today? I got the message saying "you call could not be connected, please check the number again" Is this normal? My worry is if the technician found out the no active phone line and will not carry ...
by Flyingself
Tue Jul 22, 2008 12:44 pm
Forum: ADSL connections
Topic: cut over today but phone line dead yesterday
Replies: 2
Views: 439

Re: what happened? 

Can you please phone Exetel on 02 9927 1000 (press option 4). Usually, you will lose telephone service for around 2 hours after cutover (dialtone and outgoing calls). Incoming calls and DSL services are usually up and running by COB on the day of cutover, however can take up to 48 hours. And I trie...
by Flyingself
Tue Jul 22, 2008 11:13 am
Forum: ADSL connections
Topic: cut over today but phone line dead yesterday
Replies: 2
Views: 439

cut over today but phone line dead yesterday

The following is what I've got from exetel website when checking my application status, Exetel Submit Your Application To Supplier On This Date 2008-07-08 Supplier Confirms Receipt Of Your Application On This Date 2008-07-08 Estimated Date For Phone/ADSL2 Cut Over * Awaiting Confirmation Estimated D...
by Flyingself
Wed Jul 09, 2008 12:30 pm
Forum: ADSL connections
Topic: How soon can I get my NDSL application done?
Replies: 2
Views: 582

Re: How soon can I get my NDSL application done?

Tim K wrote:Hello,

A Naked ADSL2 application (as well as a bundled ADSL2 connection) should be connected within around 14-16 days.
Thanks@I do not know why I have posted this topic twice, sorry about that, please delete the other one, thanks!
by Flyingself
Wed Jul 09, 2008 12:12 pm
Forum: ADSL connections
Topic: How soon can I get my NDSL application done?
Replies: 2
Views: 582

How soon can I get my NDSL application done?

Please kindly advise how soon I can get my application done! I check the application status from exetel website as following: Your DSL service has been ordered WHAT WILL HAPPEN - NORMALLY Exetel Submit Your Application To Supplier On This Date 2008-07-08 Supplier Confirms Receipt Of Your Application...