Exetel customer help forum

Outage in Curlewis again.
Has been happening quite offer over the past couple of weeks.

Issue has just resolved.
Thanks.

Hello.
Is there currently an outage in Curlewis Victoria 3222.
Have not been able to connect since about 4:45pm
Have tried power cycling device also.
Thanks.

I have a ticket number it is
#11617299#

Hi, I will send you a screen shot of the error but now i am unable to login, yesterday i was connecting in over an Exetel connection, but today i cant connect over a different ISP at work. I have even tried on my smartphone and that is also reporting access denied for user. I can bring up the login ...

Hi I have uploaded wordpress to my webspace and when trying to setup wordpress reports the username and password are correct but cant find the database. We were able to connect to the database server (which means your username and password is okay) but not able to select the fwdbu11238 database. I t...

Hello, As, suspected the tests performed today at 13:30 are not indicative of the issue that is apparent. The issue is that after 18:00 the service slows, the only difference is tonight is a better night than in the past number of weeks. These speed variances between peak and off peak prove that it ...

This is very strange, At midday i performed a speed test and was able to get 44down and 38 up. When the tech arrived and performed test at 13:30 we were both able to get a speed test result of around 90down and 38up on both his laptop directly connected to the ONT and also mine connected to the ONT....

Hello,

Opticomm have called and will be onsite between 12 and 2pm today.

Regards,
Shannon

Hello,

Here is tonights test results

http://www.speedtest.net/my-result/5740560650

Regards,

Shannon

Hello,

Just tested speed is not much better, also being a weekend it is normally better than weekday nights.

Here are the results

http://www.speedtest.net/my-result/5738157608

Regards,
Shannon

Hello, I have done a speedtest and received a speed of 41Mbps down and 38Mbps up. This test was performed at 12:38PM will try to do another test this evening. It does not appear the changes have made any improvement to the service. http://www.speedtest.net/my-result/5735073548 It is disappointing th...

Hello Exetel, I have received the following from the supplier (opticomm); Hi Shannon, Thank-you for bringing to our attention the issue with your service, however by law we are not permitted to assist you in this matter. Opticomm has a wholesale arrangement with your Retail Service Provider which ha...

Hello, This morning I also raised this query with the Supplier (opticomm) and they have responded with; Hi Shannon, I have asked for assistance from the manager at Exetel to assist you. I’m just waiting for him to respond, so once I hear back, we will be in contact. Thank you. *"name and contact det...

Hello, Have you had reports of this issue happening to other Exetel users in the Curlewis Estate using Opticomm? After the issue being with the supplier for so long why havent they needed to come and physically check the service? Wouldn't it be resolved faster to reach a resolution if a technician w...