Search found 13 matches

by Fr33
Fri Dec 23, 2016 8:18 am
Forum: NBN and other Fibre Services
Topic: Why is my new NBN slower than my ADSL?
Replies: 2
Views: 1223

Re: Why is my new NBN slower than my ADSL?

Thank you very much KavindaS will do ASAP.
by Fr33
Thu Dec 22, 2016 7:14 am
Forum: NBN and other Fibre Services
Topic: Why is my new NBN slower than my ADSL?
Replies: 2
Views: 1223

Why is my new NBN slower than my ADSL?

Why is my new NBN slower than my ADSL? I switched from ADSL to NBN VDSL (25/5 BOOST) and my DL speed is not even half as good as what my ADSL speed was. While on ADSL I was getting a solid 14 Mbps and now I am only getting 6 Mbps if I am lucky and I am paying for 25 Mbps. I notice that in the wee ho...
by Fr33
Thu Dec 22, 2016 12:11 am
Forum: NBN and other Fibre Services
Topic: What happens if I cannot get the teir speed I ordered?
Replies: 3
Views: 1224

Re: What happens if I cannot get the teir speed I ordered?

I have the same/similar problem. I switched from ADSL to NBN VDSL (25/5 BOOST) and my DL speed is not even half as good as what my ADSL speed was. While on ADSL I was getting a solid 14 Mbps and now I am only getting 6 Mbps if I am lucky and I am paying for 25 Mbps. I notice that in the wee hours my...
by Fr33
Sun Jul 19, 2015 11:51 am
Forum: Customer reviews
Topic: So much for loyalty. $70 to $108 p/m increase
Replies: 22
Views: 8552

Re: So much for loyalty. $70 to $108 p/m increase

Thank you and done a few days ago but alas no response :cry:
by Fr33
Wed Jul 15, 2015 9:12 pm
Forum: Customer reviews
Topic: So much for loyalty. $70 to $108 p/m increase
Replies: 22
Views: 8552

Re: So much for loyalty. $70 to $108 p/m increase

Something strange going on. Transferred to a $89 plan and get charged $137.81 and some other transfer magic stuff and hey presto only charged $104 instead of $89. How does this work? I have also moved to another provider after 10 years here.
by Fr33
Sat Jun 27, 2015 12:36 am
Forum: Customer reviews
Topic: So much for loyalty. $70 to $108 p/m increase
Replies: 22
Views: 8552

Re: So much for loyalty. $70 to $108 p/m increase

Thanks Mandy but I guess the indirect answer you are giving me is to churn to dodo ... oh well :arrow:
by Fr33
Thu Jun 25, 2015 9:01 pm
Forum: Customer reviews
Topic: So much for loyalty. $70 to $108 p/m increase
Replies: 22
Views: 8552

Re: So much for loyalty. $70 to $108 p/m increase

I got the same email and have been a loyal EXETEL customer for 10 or more years at least. 1TB sounds great but there is no way I would ever use this much data. ADSL2+ peak speeds suffer a lot here sometimes dropping to below 2mbits. The EXETEL 200GB deal was great for me because I simply could not u...
by Fr33
Fri Jul 25, 2014 12:24 am
Forum: Mobile services
Topic: False Excess Spend Message and Mobile Blocked UGH!
Replies: 11
Views: 1807

False Excess Spend Message and Mobile Blocked UGH!

Just got my mobile phone blocked saying that I have used 166% of the Excess Spend Management Threshold.

I have not even used 50% yet to get the first message and I am being hit up for $100!

Please sort this mess out ASAP.

I have logged a ticket.
by Fr33
Sun Jan 06, 2013 11:21 pm
Forum: Member facilities & usage meter
Topic: MBB Migration option not available
Replies: 11
Views: 3310

Re: MBB Migration option not available

As above I have the same experience, please advise.
by Fr33
Wed Dec 29, 2010 10:09 pm
Forum: Mobile services
Topic: Clarification of the CAP Mobile Data Usage email
Replies: 11
Views: 1704

Re: Clarification of the CAP Mobile Data Usage email

I looked at my last invoice and I was charged for data. I didnt get a chance to use any of my 200mb. See below. Im just using my phone, no usb or ipad. Something doesnt make sense. See below Data Usage: 52 sessions 15.676 MB $4.31 Any ideas please? Call Summary --------------------------------------...
by Fr33
Tue Dec 28, 2010 11:31 pm
Forum: Mobile services
Topic: Clarification of the CAP Mobile Data Usage email
Replies: 11
Views: 1704

Re: Clarification of the CAP Mobile Data Usage email

Hi, I am checking my CAP19 usage and I am being charged for data use before my 200mb has been touched i.e. Data Usage: 51 sessions 8.903 MB $2.45 I know its not much but Im just using a htc windows mobile phone not a stick in a laptop or an ipad etc. Please explain, why charged why I am being charge...
by Fr33
Tue Feb 09, 2010 7:12 am
Forum: Anything else anyone wants to discuss
Topic: My home internet is being used to download dozens of movies
Replies: 17
Views: 4392

Re: My home internet is being used to download dozens of movies

I have the same problem which I have under control with a good router and an old pc running a proxy server. Firstly a good router is all you need really, such as a Billion 7404VGP to control wan access in many ways i.e. QOS, port filtering, P2P blocks etc A nice way to make the system tight is to ge...