Search found 8 matches

by jgtsai
Tue Feb 14, 2017 5:50 pm
Forum: NBN and other Fibre Services
Topic: ADSL2+ to FTTB issues
Replies: 7
Views: 1940

Re: ADSL2+ to FTTB issues

I now have two tickets open. One for this service and one for billing (11191091) as I have received yet another bill charging me for this. Contact the supplier immediately. I've been more than patient with the lack of responses then being passed back and forth, and intend to make a formal complaint ...
by jgtsai
Mon Feb 06, 2017 4:42 pm
Forum: NBN and other Fibre Services
Topic: ADSL2+ to FTTB issues
Replies: 7
Views: 1940

Re: ADSL2+ to FTTB issues

This has been extremely inconvenient. Nearly 5 months, no resolution, and being charged for the service. Can I get, yet again, another update on this? Hi, Could I please escalate ticket 10902651? I ordered the FTTB service back in September. A technician came to service my line in late October, the ...
by jgtsai
Wed Jan 18, 2017 1:50 pm
Forum: NBN and other Fibre Services
Topic: ADSL2+ to FTTB issues
Replies: 7
Views: 1940

Re: ADSL2+ to FTTB issues

Hi, Could I please escalate ticket 10902651? I ordered the FTTB service back in September. A technician came to service my line in late October, the service didn't not get activated until the end of November, and it is still not working. The line is still reading as ADSL2+. I called the support lin...
by jgtsai
Fri Dec 16, 2016 3:19 pm
Forum: NBN and other Fibre Services
Topic: ADSL2+ to FTTB issues
Replies: 7
Views: 1940

ADSL2+ to FTTB issues

Hi, Could I please escalate ticket 10902651? I ordered the FTTB service back in September. A technician came to service my line in late October, the service didn't not get activated until the end of November, and it is still not working. The line is still reading as ADSL2+. I called the support line...
by jgtsai
Tue May 26, 2015 2:25 pm
Forum: ADSL connections
Topic: Slow speeds after moving to Unlimited
Replies: 2
Views: 987

Re: Slow speeds after moving to Unlimited

ShaminG wrote:
There was a slight issue and I have rectified it. You should see the correct speed now.
Thank you for your help, much better now.
by jgtsai
Fri May 22, 2015 5:52 pm
Forum: ADSL connections
Topic: Slow speeds after moving to Unlimited
Replies: 2
Views: 987

Slow speeds after moving to Unlimited

Hi, I logged a ticket 9120824 but not sure if it has been looked at yet. Since moving to Unlimited plan, my speeds have been really slow. The last reading I got was: Last Result: Download Speed: 892 kbps (111.5 KB/sec transfer rate) Upload Speed: 330 kbps (41.3 KB/sec transfer rate) Latency: 27 ms J...
by jgtsai
Wed Apr 15, 2009 11:16 am
Forum: Products & services
Topic: Possible Change To Off Peak Period
Replies: 761
Views: 43975

Re: Possible Change To Off Peak Period

No objections here either.
by jgtsai
Thu Sep 11, 2008 1:53 pm
Forum: ADSL connections
Topic: Thinking of switching from ADSL1 to ADSL2+phone
Replies: 1
Views: 385

Re: Thinking of switching from ADSL1 to ADSL2+phone

I'm thinking of switching from ADSL 1 to ADSL2+phone with exetel. I currently have a telstra phone account and adsl1 with exetel. Can anyone tell me if i do the switch, Do i cancel my Telstra account? Do keep my existing phone number? Do i get caller ID? Do i use the existing phone line into the ho...