Search found 270 matches

by nuranj
Sat Jul 27, 2013 3:09 pm
Forum: ADSL connections
Topic: no sync
Replies: 11
Views: 36173

Re: no sync

HI "Godde", Note that a Tech Appointment has been organized on the "30/07 during 08:00 - 12:00". Therefore please kindly be in attendance during this time frame. If you wishes to re-schedule this, please kindly contact Exetel and quote the same Ref "6893620". A SMS has also been sent to you just now...
by nuranj
Thu Jul 25, 2013 4:14 pm
Forum: ADSL connections
Topic: Billion 7800NXL are my settings correct
Replies: 42
Views: 79081

Re: Billion 7800NXL are my settings correct

rlsaj wrote:Thank you I look forward to the update and reimbursement.
Note that by now, a representative from billing has already spoken to you regarding this issue and a confirmation of the refund has been emailed to you as well. :)
by nuranj
Sat Jul 20, 2013 5:20 pm
Forum: ADSL connections
Topic: Billion 7800NXL are my settings correct
Replies: 42
Views: 79081

Re: Billion 7800NXL are my settings correct

After the Telstra technicians left yesterday my connection has been pretty steady and the speed has been resumed. The technician's informed us that the issue was external to the apartment complex (between phone exchange at apartment complex MDF). Can I please receive an update on when I will be rec...
by nuranj
Sat Jul 20, 2013 3:27 pm
Forum: Invoicing & billing
Topic: 2 Accounts
Replies: 2
Views: 2330

Re: 2 Accounts

Please note that once it is merged, a confirmation email will be sent to your nominated email address.
by nuranj
Sat Jul 20, 2013 3:25 pm
Forum: Invoicing & billing
Topic: 2 Accounts
Replies: 2
Views: 2330

Re: 2 Accounts

For some reason when I signed up to the NBN it registered it under another account. even though i used the same service number for contact numbers and such, same address, same everything. I rang customer service but they were a little confused what i was saying. My NBN service hasn't been activated...
by nuranj
Sat Jul 20, 2013 2:34 pm
Forum: ADSL connections
Topic: Every time it rains I lose sync
Replies: 2
Views: 29493

Re: Every time it rains I lose sync

Hi, as per topic title I can be using my net fine all day, then within a few minutes of some decent rain I will lose sync and connection drops out. If I restart the router again I can usually re-sync and use the net again. I am assuming it's some dodgy insulation in a pit or conduit somewhere.. Is ...
by nuranj
Sun Jul 14, 2013 5:10 pm
Forum: ADSL connections
Topic: Super slow PS3 connection.
Replies: 10
Views: 31348

Re: Super slow PS3 connection.

HI Blake, Considering the distance you are in i.e 4.8KM, the speed you are getting is really great. As "Dazzled" mentioned, do you know the IP of the server? If it is getting delayed then you may perform a trace route and check the route to the server. Also, Optionally provide us the MTR results for...
by nuranj
Sun Jul 07, 2013 2:15 pm
Forum: ADSL connections
Topic: International Speed Issues
Replies: 2
Views: 26094

Re: International Speed Issues

Is there any known issues with intl traffic? For the last week or so my intl speeds have been dismal, achieving only 300-400KB/s even when using download managers with multiple connections. Usual speed is 2MB/s + This isn't related to any specific time of day, it occurs all the time. My local speed...
by nuranj
Sun Jul 07, 2013 11:07 am
Forum: ADSL connections
Topic: Sub-Optimal Routing to Melbourne ADSL2+
Replies: 8
Views: 29476

Re: Sub-Optimal Routing to Melbourne ADSL2+

CLoSeR wrote:The lack of updates on this fault is beyond belief, it's been nearly two weeks and nothing has changed.
Dear Sir,
Please note that the ticket is still with our L3 Engineers. We will follow-up this case and get back to you with an update ASAP. The ticket ref for your case is "6758085".
by nuranj
Sun Jun 30, 2013 11:16 pm
Forum: Products & services
Topic: Telephone Answering Statistics
Replies: 142
Views: 104833

Re: Telephone Answering Statistics

Support Enquiry Answer Times – June 2013
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Sales Enquiry Answer Times – June 2013
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Sales.jpg (181.5 KiB) Viewed 23115 times
Provisioning Enquiry Answer Times – June 2013
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by nuranj
Tue Jun 04, 2013 6:06 am
Forum: Archived threads
Topic: Unplanned outage - NSW – Resolved
Replies: 3
Views: 645

Re: Unplanned outage - NSW – In progress

UPDATE

- Issue is still being investigated.
- Still there is no ETR
by nuranj
Tue Apr 30, 2013 11:05 pm
Forum: Products & services
Topic: Telephone Answering Statistics
Replies: 142
Views: 104833

Re: Telephone Answering Statistics

Support Enquiry Answer Times – April 2013
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Support.jpg (186.47 KiB) Viewed 24155 times
Sales Enquiry Answer Times – April 2013
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Sales.jpg (183.97 KiB) Viewed 24155 times
Provisioning Enquiry Answer Times – April 2013
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Provisioning.jpg (148.16 KiB) Viewed 24155 times
by nuranj
Fri Apr 05, 2013 11:26 pm
Forum: ADSL connections
Topic: ADSL2+ Abysmal Peak Speeds
Replies: 13
Views: 5337

Re: ADSL2+ Abysmal Peak Speeds

Hi Exetel, This issue is occurring right now. Please check the timestamp of this message and verify that there are no congestion issues with the CORR exchange. We don't another line test, as this has been shown not to be the issue. Reference #6250305 ------ Please note that the Ref 6250305 was reso...
by nuranj
Mon Apr 01, 2013 11:57 am
Forum: Products & services
Topic: Telephone Answering Statistics
Replies: 142
Views: 104833

Re: Telephone Answering Statistics

Support Enquiry Answer Times – March 2013
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sup.jpg (191.7 KiB) Viewed 24550 times
Sales Enquiry Answer Times – March 2013
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Sal.jpg (187.83 KiB) Viewed 24550 times
Provisioning Enquiry Answer Times – March 2013
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by nuranj
Fri Mar 01, 2013 8:28 am
Forum: Products & services
Topic: Telephone Answering Statistics
Replies: 142
Views: 104833

Re: Telephone Answering Statistics

Support Enquiry Answer Times – February 2013
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Support.jpg (175.67 KiB) Viewed 25018 times
Sales Enquiry Answer Times – February 2013
Sales.jpg
Sales.jpg (174.29 KiB) Viewed 25018 times
Provisioning Enquiry Answer Times – February 2013
Prov.jpg
Prov.jpg (130.47 KiB) Viewed 25018 times