Search found 5 matches

by dougy
Wed Jan 11, 2012 9:32 am
Forum: Improvement & suggestions
Topic: Why do we need to log in twice?
Replies: 6
Views: 3325

Re: Why do we need to log in twice?

This is DEFINITELY something that needs to be addressed as a matter of priority. I'm not aware of any other website on planet earth that involves so much stuffing around in order to achieve so little. Why hasn't it been resolved in the several years users have been complaining about it ??
by dougy
Wed Jan 11, 2012 9:29 am
Forum: Fax via ADSL
Topic: What is the cost of Email2Fax/Fax2Email?
Replies: 3
Views: 5219

Re: What is the cost of Email2Fax/Fax2Email?

I for one would appreciate a simple answer to a simple question instead of being told to go to some other area ... reason is the unnecessarily convoluted username / service number / login arrangement that requires massive hair pulling out frustration in order to access anything. Surely it should be ...
by dougy
Mon Dec 19, 2011 12:20 pm
Forum: Customer reviews
Topic: Unsatisfactory customer service
Replies: 2
Views: 3496

Unsatisfactory customer service

I've been quite satisfied with Exetel service for years, however recent attempts to have a problem resolved (one clearly made by Exetel staff) have proven to be an exercise in frustration. How is one supposed to communicate with billing when no contact number is provided ?? I've already tried new bu...
by dougy
Mon Dec 19, 2011 12:07 pm
Forum: Invoicing & billing
Topic: Why am I being interim billed on Z39 mobile plan?
Replies: 14
Views: 3969

Re: Why am I being interim billed on Z39 mobile plan?

I''m experiencing the same problem .... seems the issue has yet to be resolved. Lack of communication is extremely frustrating, why isn't a phone number available for billing ??
by dougy
Thu Feb 11, 2010 2:40 am
Forum: Archived threads
Topic: VoIP Issues
Replies: 122
Views: 35462

X-Pro config

Does anyone have FULL config detals for X-Pro softphone ?? I've found the recommended X-Lite totally useless for 3G connections due to lack of G729 codec ans the setup details aren't suitable for X-Pro which has several times as many items that need to be filled in. I've tried ignoring things I don'...