Search found 43 matches

by blanes
Tue Nov 20, 2018 9:35 am
Forum: NBN and other Fibre Services
Topic: Moved to 50/20 Plan Modem Speed stuck @ 18/6 !?
Replies: 10
Views: 856

Re: Moved to 50/20 Plan Modem Speed stuck @ 18/6 !?

Still stuck on low speeds, syncing at 15 mbps Down and 6 mbps Up, Will someona at Exetel please check with NBN again as to what the delay in rectifying this might be ? It is a week tomorrow since my new 50/20 Plan came into effect. Thank You and I appreciate it is not any fault of Exetel in fixing t...
by blanes
Sun Nov 18, 2018 11:23 am
Forum: NBN and other Fibre Services
Topic: Moved to 50/20 Plan Modem Speed stuck @ 18/6 !?
Replies: 10
Views: 856

Re: Moved to 50/20 Plan Modem Speed stuck @ 18/6 !?

Unfortunately still no progress after 3 days now and only syncing at 15/6 mbps today. :cry:

This sort of problem must be of a low priority for NBN. I would think they could have reset the necessary program or profile by now !
by blanes
Fri Nov 16, 2018 4:36 pm
Forum: NBN and other Fibre Services
Topic: Moved to 50/20 Plan Modem Speed stuck @ 18/6 !?
Replies: 10
Views: 856

Re: Moved to 50/20 Plan Modem Speed stuck @ 18/6 !?

Just rebooted the modem and now back to yesterdays speed of 18 mbps.

How much work does it actually involve to reprogram from NBN I wonder !
by blanes
Fri Nov 16, 2018 1:17 pm
Forum: NBN and other Fibre Services
Topic: Moved to 50/20 Plan Modem Speed stuck @ 18/6 !?
Replies: 10
Views: 856

Re: Moved to 50/20 Plan Modem Speed stuck @ 18/6 !?

Ok and I appreciate the update, thanks Kavinda ! Cheers mark 8)
by blanes
Fri Nov 16, 2018 12:29 pm
Forum: NBN and other Fibre Services
Topic: Moved to 50/20 Plan Modem Speed stuck @ 18/6 !?
Replies: 10
Views: 856

Re: Moved to 50/20 Plan Modem Speed stuck @ 18/6 !?

Thanks Kavinda I got message last nite with the ticket num. Today the modem is syncing even slower at 14 mbps, yesterday 18 mbps. Maybe NBN limit the speeds in my area as it is now only about 300 kb/s faster than my old 12mbps connection plan. Lets see then hopefully they sort it before the weekend !
by blanes
Thu Nov 15, 2018 5:36 pm
Forum: NBN and other Fibre Services
Topic: Moved to 50/20 Plan Modem Speed stuck @ 18/6 !?
Replies: 10
Views: 856

Moved to 50/20 Plan Modem Speed stuck @ 18/6 !?

My plan change from 12/1 500gb to 50/20 unlimited came into effect today but I have run multiple download tests and the speed caps out around 18/6 mbps instead of expected speeds of about 40/20. These speeds show in the Netcomm router summary and via the Exetel Speedtest. I spoke to Exetel support t...
by blanes
Sun May 27, 2018 11:04 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs , QLD
Replies: 3
Views: 482

Re: Possible Fibre Network Outage - Multiple Suburbs , QLD

Still getting huge slowdowns and disconnects last week up until Friday here inBrisbane.

Now we just getting periods where very slow yesterday. So is there still a problem somewhere ?

I made a thread several days ago but got no response from Exetel staff yet.
by blanes
Sun May 27, 2018 11:01 am
Forum: NBN and other Fibre Services
Topic: Frequent disconnections all day
Replies: 8
Views: 1236

Re: Frequent disconnections all day

Is this ongoing still?
by blanes
Sat May 26, 2018 8:17 am
Forum: NBN and other Fibre Services
Topic: NBN Dropouts & So Slooow Speeds !?
Replies: 2
Views: 528

Re: NBN Dropouts & So Slooow Speeds !?

Ok so speeds seem mostly back to normal last night & this morning. Whatever was causing this must now be rectified ?
by blanes
Fri May 25, 2018 1:56 pm
Forum: NBN and other Fibre Services
Topic: NBN Dropouts & So Slooow Speeds !?
Replies: 2
Views: 528

NBN Dropouts & So Slooow Speeds !?

For past 3 to 4 days I am experiencing dropouts/disconnects lasting from minutes to an hour sometimes on our NBN. Seems to be getting progressively worse with speeds crawling around 100 kb/sec at times. Now I see forum post mentioning ADSL Outage ongoing Vic and WA but nothing about Qld or how that ...
by blanes
Thu Mar 08, 2018 3:52 am
Forum: NBN and other Fibre Services
Topic: DSL Green light but no internet several hours
Replies: 3
Views: 1128

DSL Green light but no internet several hours

Seeking some advice or explanation please. My internet service NBN suddenly stopped working for about 2 hours. I Power cycled my Netcomm modem DSL light green however Internet light flashed intermittently but did not connect. There was DSL connection but no PPP or authentication from the Exetel serv...
by blanes
Tue Sep 19, 2017 3:29 pm
Forum: NBN and other Fibre Services
Topic: A happy customer
Replies: 6
Views: 2144

Re: A happy customer

I have been with Exetel since 2008 and fully agree with the positive sentiments of the other two customers. Our NBN internet is currently off the air for past 6 days, but that is no fault of Exetel as the copper wire in my area is very run down. They have been very good in assisting & advising me an...
by blanes
Sun Sep 17, 2017 3:07 pm
Forum: NBN and other Fibre Services
Topic: NBN Outage Caboolture Brisbane QLD ?
Replies: 14
Views: 2419

Re: NBN Outage Caboolture Brisbane QLD ?

Yes will do and thank you for your advice.
by blanes
Sun Sep 17, 2017 11:41 am
Forum: NBN and other Fibre Services
Topic: NBN Outage Caboolture Brisbane QLD ?
Replies: 14
Views: 2419

Re: NBN Outage Caboolture Brisbane QLD ?

I hope they might still be able to effect the repair earlier than Wednesday if someone is available. I will be home Monday & Tuesday. When the tech (named Sunny) left Friday my wife & I noticed he had pulled the socket away from the wall where the phone line connects. It was obvious he had pried it ...
by blanes
Sat Sep 16, 2017 5:08 pm
Forum: NBN and other Fibre Services
Topic: NBN Outage Caboolture Brisbane QLD ?
Replies: 14
Views: 2419

Re: NBN Outage Caboolture Brisbane QLD ?

The technician did not return but had said he would be back to restore our internet service by Monday if not sooner. However just now I received a txt message from Exetel that someone was booked to come next Wednesday 20th Sept between 8 and 12pm. Why is a repair technician not coming back on Monday...