Exetel customer help forum

All fixed here this morning.

And Special Thanks to Shamin

Can Exetel get you to train up the rest of the staff.
Sir, You are prompt, courteous and follow up when you say you will follow up.

Well done.

And they reply with THIS from a TEAM LEADER!!! I am getting packet loss and they want me to do a speed test. 3 times... While downloading a file. I'm lucky to be able to post this. It won't even run once. What will more speed tests show that hasn't already been demonstrated in my original post? ----...

Very slow ADSL this morning. (not adsl2) . Anyone else? 14Kbps - according to speedtest Here are pings and traces C:\Documents and Settings\Jay>ping 220.233.0.50 -t Pinging 220.233.0.50 with 32 bytes of data: Request timed out. Reply from 220.233.0.50: bytes=32 time=40ms TTL=50 Reply from 220.233.0....

This is ridiculous. I cut and paste the problem above into a support email and hear is the first response I got. Kindly note that I have checked your voip service and I could confirm that international calling is enable in your service. Also the country Thailand doesn't have any restriction within o...

Trying to dial to a new Thailand mobile from exetel VOIP. if I use 0011 66 9xxxxxxxx I get engaged or if I use 0011 66 09xxxxxxx I get call restricted. But If I use the first one using Tel$tra I get through. Is it my dial plan? Is it the new mobile that needs some kind of restriction lifted to do wi...

and finally a reply to my ticket ------------------------------------ I refer to your e-mail. According to Exetel as of the writing of this e-mail we can see an active live connection from your modem to our network. If you still can't connect I recommend power cycling the modem for 10-15 mins. In ad...

Success - on all four troubled sites I mentioned originally. So I assume all else is OK.

I shall look forward to my monthly bill minus 1 day.

Just got this email @ 9:16 - after waiting all day ----------------------------------- Dear Sir/Madam, Thank you for your e-mail. Please note that there is an outage in your state at the moment and please visit the following link on our forums for further information. http://forum.exetel.com.au/view...

Tassie people with some sites not accessable read & post here

http://forum.exetel.com.au/viewtopic.php?f=293&t=35701

that would be No , No and No.

I notice you are in Sydney. I see on another thread other Tassie's have reported similar probs.
(Thanks for assisting)

Update:

I have not had one Overseas site fail.
Google works
When I access any site I try located in WA, QLD, SA it fails
VIC sites appear to work ok.

I get timeout errors accessing certain sites eg.

http://forums.whirlpool.net.au
www.health.qld.gov.au ( and any other QLD site i try )
www.studiocoast.com.au
www.health.wa.gov.au

But can get these sites if I go though a proxy server?

Yes - I have rebooted multiple times.

I am currently on $40/month for 512/128 - 8gb peak and a 54Gb offpeak. i can choose a $35 /month for 512/128 - 12Gb peak and "no charge" offpeak. So thats saves me $5 a month gives me more data AND EXETEL SAY THEY ARE LOSING MONEY ON MY CURRENT PLAN. Now it appears they are giving money away. Thanks...