Search found 5 matches

by chalkybones
Tue Apr 08, 2014 10:41 am
Forum: Improvement & suggestions
Topic: New ADSL2+ plans for existing customers
Replies: 79
Views: 48087

Re: New ADSL2+ plans for existing customers

I just had a look at the broadband change of plan under my members facility and you are offering 100GB for $39.99 yet on your website to new customers you are offering the same plan for $19.99!!! Why is there $20.00 difference between the 2? They are the same plans.
by chalkybones
Mon Apr 07, 2014 4:08 pm
Forum: Improvement & suggestions
Topic: New ADSL2+ plans for existing customers
Replies: 79
Views: 48087

Re: New ADSL2+ plans for existing customers

"Our current plans are still exceptional value in the market, and the new plans will be released some time in the new year.
James
Exetel Staff

Posts: 3231
Joined: Mon May 09, 2005 11:27 pm

Which new year will that be, James?
by chalkybones
Mon Apr 07, 2014 3:55 pm
Forum: Customer reviews
Topic: Punished for being a loyal customer - costs more for plans
Replies: 2
Views: 4066

Re: Punished for being a loyal customer - costs more for pla

Well I believe that customer loyalty is only one way...from the customer to Exetel. It should happen both ways but it doesn't. Many of my friends, who have been with Exetel for over 5 years (I've been 7 years) are quite disappointed in Exetel's treatment of its existing customer base. I have emailed...
by chalkybones
Mon Jun 10, 2013 2:56 pm
Forum: Mobile services
Topic: Mobile Data Download Query
Replies: 3
Views: 2121

Mobile Data Download Query

Hi, I have 3x Z8 mobile phone plans and 1xM8 mobile phone plan. My wife, my daughter and myself use the Z8 plans and the M8 is a spare. In the past 3 months my mobile data usage has skyrocketed to the level where I exceeded my 200mb limit last month and almost the limit in the previous 2 months. My ...
by chalkybones
Sun Apr 01, 2012 3:45 pm
Forum: Mobile services
Topic: 3G, wifi access
Replies: 1
Views: 852

3G, wifi access

I have a Samsung Jet Icon mobile phone. I was with 3 Mobile before switching to Exetel mobile plan Z8. When on 3 Mobile plan, I could access 3's 3G services. Now I am unable to access my own wifi at home, let alone any 3G services. Being a relatively novice at high end, modern techno devices, am I e...