Search found 24 matches

by nylon
Fri Oct 12, 2018 3:09 pm
Forum: Invoicing & billing
Topic: Exetel's incompetent billing
Replies: 9
Views: 1076

Re: Exetel's incompetent billing

You're really not getting it, are you James? Exetel did not notice that the debt was tiny, and they did something about it - reminding me of the outstanding 4 cents. And please stop sounding like an annoyed auntie and telling me to get over it. You are not doing Exetel PR any favours, you know. You'...
by nylon
Wed Oct 10, 2018 11:52 am
Forum: Invoicing & billing
Topic: Exetel's incompetent billing
Replies: 9
Views: 1076

Re: Exetel's incompetent billing

Well, James. It wasn't "a mistake". It was three mistakes. 1. Failure to submit the direct debit request to my bank. This could have been an IT problem; I accept that. 2. Getting the debit request wrong to the tune of 4 cents. 3. Chasing me to pay four cents. This was a deliberate human decision - a...
by nylon
Tue Oct 09, 2018 5:25 pm
Forum: Invoicing & billing
Topic: Exetel's incompetent billing
Replies: 9
Views: 1076

Re: Exetel's incompetent billing

Exciting update! After wasting my time and threatening legal action caused by their own mistakes, Exetel has generously decided to (wait for it) WAIVE THE FOUR CENTS . Sob. That is such a weight off my mind. I can't believe their magnanimity and kindness. I will put those four cents aside as a perm...
by nylon
Tue Oct 09, 2018 12:33 pm
Forum: Invoicing & billing
Topic: Exetel's incompetent billing
Replies: 9
Views: 1076

Re: Exetel's incompetent billing

Maybe I should mail the Exetel CEO Richard Purdy a five cent coin (the minimum value legal tender) and threaten him with legal action if he doesn't refund me one cent.
by nylon
Tue Oct 09, 2018 12:10 pm
Forum: Invoicing & billing
Topic: Exetel's incompetent billing
Replies: 9
Views: 1076

Exetel's incompetent billing

I am SO mad at Exetel right now. I pay my Exetel bill by direct debit. Always have. Imagine my surprise when I received a threatening email saying that I had not paid the last bill - about $90. I replied, advising that I paid by direct debit and if they haven't been paid, it's their own fault for no...
by nylon
Wed Jul 18, 2018 12:01 pm
Forum: NBN and other Fibre Services
Topic: Are uploads metered?
Replies: 7
Views: 741

Re: Are uploads metered?

Thanks for the assistance. It does seem like uploads are metered, unlike my previous ADSL.
That will affect the NBN plan I settle on. I may have to move from 500GB to Unlimited.
by nylon
Tue Jul 17, 2018 12:23 pm
Forum: NBN and other Fibre Services
Topic: Are uploads metered?
Replies: 7
Views: 741

Re: Are uploads metered?

Thanks for the tip. May I ask exactly where in the members' area I can find this information.
I can't see it.

Also, what happens if one exceeds one's monthly NBN bandwidth? Shaping? Excess charging? Chinese wrist burn?
by nylon
Mon Jul 16, 2018 11:41 am
Forum: NBN and other Fibre Services
Topic: Are uploads metered?
Replies: 7
Views: 741

Are uploads metered?

Hi. A quick, dumb question. Are uploads counted in one's monthly bandwidth quota?

Thanks
Mark
by nylon
Tue Sep 27, 2016 1:06 pm
Forum: ADSL connections
Topic: Terrible speeds and even worse support
Replies: 1
Views: 701

Terrible speeds and even worse support

Six days ago I logged a support ticket (10740762) via email after my ADSL2+ speed dropped from 10Mbps to an average of 0.2Mbps. Today it's 0.023Mbps and I can only hope this post actually uploads within the next few hours. All forms of online work have become sheer torment. I'd go back to dialup mod...
by nylon
Tue May 12, 2015 2:32 pm
Forum: Improvement & suggestions
Topic: residentialsupport@exetel.com.au
Replies: 6
Views: 3264

Re: residentialsupport@exetel.com.au

I have posted help requests on three occasions to this supposed support venue. I have received automated replies with ticket numbers, but absolutely no follow-up! Does anyone actually monitor that email address? For what it's worth - two recent ticket numbers were 9053445 (5 days old) and 9064722 (...
by nylon
Mon May 04, 2015 1:06 pm
Forum: Web site
Topic: Report Broken Links/Failed Web Functions Here
Replies: 483
Views: 58085

Re: Report Broken Links/Failed Web Functions Here

Where has the Speed Test gone?

In 'Useful Links', the Speed Test link should go to http://www.exetel.com.au/speed/ but it only goes to the exetel homepage.
by nylon
Mon May 04, 2015 12:23 pm
Forum: Improvement & suggestions
Topic: residentialsupport@exetel.com.au
Replies: 6
Views: 3264

residentialsupport@exetel.com.au

I have posted help requests on three occasions to this supposed support venue. I have received automated replies with ticket numbers, but absolutely no follow-up! Does anyone actually monitor that email address? For what it's worth - two recent ticket numbers were 9053445 (5 days old) and 9064722 (2...
by nylon
Thu Apr 21, 2011 11:33 am
Forum: Telephone issues
Topic: OCV200 unexpected, unwanted charges
Replies: 4
Views: 1422

Re: OCV200 unexpected, unwanted charges

Update: a couple of minutes after turning off these unwanted chargeable functions, I tried ringing my own landline and the voicemail didn't work anyway. I doubt that the voicemail service could not have been stopped in the few minutes between cancellation and testing. It seems that not only was I be...
by nylon
Thu Apr 21, 2011 11:28 am
Forum: Telephone issues
Topic: OCV200 unexpected, unwanted charges
Replies: 4
Views: 1422

OCV200 unexpected, unwanted charges

Hi all. I changed from naked to OCV200 with a phone line and all went well. Today I idly checked my profile and found that I had been charged for voicemail, callerID and 'select call accept' - each $3 a month - without my permission. I find this rather slippery of Exetel. I'm damned sure there were ...
by nylon
Fri Mar 12, 2010 8:52 am
Forum: Products & services
Topic: Re: ADSL2 Unlimited Plans (For Exetel Users Only)
Replies: 230
Views: 29398

Re: ADSL2 Unlimited Plans (For Exetel Users Only)

I'm naked :mrgreen: , but I assume I could go for the $55 BYO phone plan and ignore the phone bit altogether?
I like the idea of 'unlimited', unless it comes with reduced speed.