Exetel customer help forum

It's disappointing that Exetel are ignoring the 'light' to 'normal' use (as defined by Whirlpool). I have been with Exetel for many years, lots of ups and downs and plan changes! But, paying $40 for a 5Gb plan is not competitive at all, and looking at Whirlpool I can get much better value elsewhere...

On 01-01-10 our usage logging changed significantly without the an associated change of actual usage. I also have two different time schedules depending on how I access, viz: Offpeak Period:2:00 am to 2:00 pmPeak Period: 2:00 pm to 2:00 am Offpeak Period:2:00 am to 2:00 pmPeak Period: 2:00 pm to 2:0...

We have also begun the belated ‘Spring cleaning’ of some of the older non-current plans and we have moved some 10,000 current users to more recent plans. As far as we could see when very carefully carrying out this exercise NO individual user has been disadvantaged – all moves either gave more down...

Just a quick update with information which may help others in this situation - which I would have thought may have been a common one. I cancelled the ADSL1 churn application, as advised and made application to switch to Tesltra's Homeline Budget plan. Despite their statement, I have since been advis...

Thanks vk3xem The post to which you referred indicated the changeover process mentioned was relevant only for that specific circumstance, but it did give some hope that there is an ability for Exetel to monitor a line to identify a change in provisioning. On that basis I have taken your advice and s...

Hi, Have decided to bail out of AAPT after their latest price hike. Was planning to move to Exetel TELH plan - same speed as existing ADSL, no ADSL2 available on our exchange.... Much as I dislike Telstra, they are the only ones to offer a low rental budget phone line. I was going to churn from AAPT...