Search found 21 matches

by BCTech
Thu Mar 04, 2010 11:48 am
Forum: Products & services
Topic: Price Increase Of $5.00 per Month On All Old ADSL Plans
Replies: 221
Views: 42072

Re: Price Increase Of $5.00 per Month On All Old ADSL Plans

Looking forward to my 'new' plan¡

...and Exetel's good (although quirky) service :)
by BCTech
Thu Dec 03, 2009 9:23 am
Forum: Invoicing & billing
Topic: Friend Trying to Cancel Service
Replies: 3
Views: 993

Re: Friend Trying to Cancel Service

That's the first thing I tried, it no longer logs in using what I thought were the login details.
by BCTech
Tue Nov 24, 2009 4:49 pm
Forum: Modem issues
Topic: Can't browse to my 7404VGP
Replies: 6
Views: 2557

Re: Can't browse to my 7404VGP

I had this happen every 1 to 2 weeks. For this particular problem I found dirty mains power to be the most likely culprit. The power adapter that ships with them is unregulated and apparently not the best.
by BCTech
Tue Nov 24, 2009 4:34 pm
Forum: Invoicing & billing
Topic: Shaping badly implemented
Replies: 19
Views: 2892

Re: Shaping badly implemented

My shaping never worked as intended the month I tried to implement it. I had a leecher staying with me who blew through my 2Gb of shaping in an afternoon when I went out (not sure how this is possible @ 64k - wouldn't it take over 30 hours?) and my internet was blocked. I couldn't access the blocked...
by BCTech
Tue Nov 24, 2009 2:33 pm
Forum: Invoicing & billing
Topic: Friend Trying to Cancel Service
Replies: 3
Views: 993

Friend Trying to Cancel Service

I'm presently dealing with Billing on behalf of a friend and am having some difficulties. The story is I helped him sign up to Exetel using his daughter's email address as the primary contact (he has no idea how to email). He wanted to cancel the service so I did it for him via his Members Facilitie...
by BCTech
Thu Oct 15, 2009 12:33 pm
Forum: Mobile services
Topic: Some Text Missing when sending long SMS
Replies: 3
Views: 348

Re: Some Text Missing when sending long SMS

I went to log a support ticket at helpdesk.exetel.com.au but it appears that is only for ADSL faults. Where would I log this fault?

EDIT: disreguard this, I noticed it's optional
by BCTech
Fri Oct 09, 2009 3:43 pm
Forum: VOIP
Topic: Want to go VOIP but which unit?
Replies: 10
Views: 729

Re: Want to go VOIP but which unit?

Good choice. I've been using a Billion 7404VGP for years with VOIP and not a single problem with VOIP in that time. Be aware that the Billions used to (don't know about now) ship with power supplies that were sensitive to mains power noise. I used to have problems every week or two, then I moved acr...
by BCTech
Fri Oct 09, 2009 3:35 pm
Forum: Mobile services
Topic: Some Text Missing when sending long SMS
Replies: 3
Views: 348

Re: Some Text Missing when sending long SMS

Hi Jason, the problem was reported to me by different people the last two times I sent a long message (in the web form it showed the length as being '2' sms's. I thought it was a network error the first time but the second time I realised it might be a permanent problem. I tried sending the same mes...
by BCTech
Fri Oct 09, 2009 1:04 pm
Forum: Mobile services
Topic: Some Text Missing when sending long SMS
Replies: 3
Views: 348

Some Text Missing when sending long SMS

When I send an SMS thats longer than 1 message from the Members Facilities 'Send SMS' it comes through as only 1 message with the end of the message missing and instead saying *some text missing*. Is this going to be fixed or should I make sure I dont go over the 1 message character limit when using...
by BCTech
Mon Aug 03, 2009 7:27 pm
Forum: Archived threads
Topic: Not getting 8M?
Replies: 4
Views: 618

Re: Not getting 8M?

I'm getting 3.52 mbps now. Thanks
by BCTech
Sat Aug 01, 2009 10:01 am
Forum: Archived threads
Topic: Not getting 8M?
Replies: 4
Views: 618

Re: Not getting 8M?

Thank, I forgot about the Telstra factor
by BCTech
Sat Aug 01, 2009 9:48 am
Forum: Archived threads
Topic: Not getting 8M?
Replies: 4
Views: 618

Not getting 8M?

I upgraded my account from 1500 to 8M and it's Halfway through the 1st day but I think I'm still connected at 1500. I've power cycled the modem.

It's a Billion 7404VGP
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by BCTech
Tue Jul 28, 2009 11:57 am
Forum: Invoicing & billing
Topic: Charged for 28Gb excess, only used 4Gb excess
Replies: 14
Views: 1142

Re: Charged for 28Gb excess, only used 4Gb excess

Keep in mind once again I'm not trying to refute the bill I have already paid, I'm just pointing out there may be users not quite as understanding as me. I'm not sure if it's a recent feature but on my status page it says: "Usage Meter Server Time is 2009-07-28 11:45:26 AM. Downloads are currently b...
by BCTech
Thu Jul 23, 2009 11:32 am
Forum: Invoicing & billing
Topic: Charged for 28Gb excess, only used 4Gb excess
Replies: 14
Views: 1142

Re: Charged for 28Gb excess, only used 4Gb excess

Renting rooms out to guys sable. I'm not after a refund now, I made them pay extra for it. I'm just wondering why there's an off-peak meter on a plan that doesn't differentiate between peak and off-peak. EDIT: I'm not trying to make a point or convince you to refund me, I'm just surprised at how it ...
by BCTech
Thu Jul 23, 2009 10:20 am
Forum: Invoicing & billing
Topic: Charged for 28Gb excess, only used 4Gb excess
Replies: 14
Views: 1142

Re: Charged for 28Gb excess, only used 4Gb excess

Thanks I do remember signing up to the bundled plan and knowing I only had a 4Gb download limit, then not long after that an email came out that gave me the impression that I would have unmetered off-peak, and a second meter appeared. I can assure you there's 2 meters, I can send a screen shot. EDIT...