Search found 17 matches

by isobel
Wed Sep 21, 2011 9:50 pm
Forum: Email issues
Topic: IPod Touch outgoing email failure to connect
Replies: 16
Views: 7207

Re: IPod Touch outgoing email failure to connect

John - Albeit a year late, I may as well post for the sake of others; Your problem with sending is simply because you have stated your username and password. For outgoing mail, exetel does NOT use authentication. Putting your name and password in here leads to a fail. Cheers, -Luke Hi Luke - more t...
by isobel
Fri Sep 16, 2011 9:39 pm
Forum: Products & services
Topic: MoIP + SMS over IP...Finally Released
Replies: 65
Views: 28032

Re: MoIP + SMS over IP...Finally Released

I think having a second account would probably be a lot simpler, you could always forward your calls and on net calls have no cost Forwarding my calls is actually the major issue - the only way I've been able to successfully do that recently is by disabling the ATA... (I used to be able to forward ...
by isobel
Fri Sep 16, 2011 1:40 pm
Forum: Products & services
Topic: MoIP + SMS over IP...Finally Released
Replies: 65
Views: 28032

Re: MoIP + SMS over IP...Finally Released

On a related issue (which is now probably in the wrong forum) - I've had difficulties disabling the home ATA in the past - I've done it through deliberately choosing an incorrect VOIP setting on the modem/router... Is that what I'm supposed to do or is there another way? Assuming that you are using...
by isobel
Thu Sep 15, 2011 11:01 am
Forum: Products & services
Topic: MoIP + SMS over IP...Finally Released
Replies: 65
Views: 28032

Re: MoIP + SMS over IP...Finally Released

You can use 2 VoIP devices on the same VoIP account, but it presents a difficulty - there are two IP addresses, and the last one to have registered at any time will get the incoming phone call ring. Who can tell which? This is easily fixed if you are travelling, as you can temporarily disable the h...
by isobel
Thu Sep 15, 2011 9:55 am
Forum: Products & services
Topic: MoIP + SMS over IP...Finally Released
Replies: 65
Views: 28032

Re: MoIP + SMS over IP...Finally Released

I'm sorry if this question has already been answered or if I haven't used technically correct language. Can someone please give me some basic information about MOIP, taking my current situation into consideration? My ISP for my home-based business is exetel (current plan is OCV200). I have an exetel...
by isobel
Wed Oct 20, 2010 8:48 pm
Forum: VOIP
Topic: Call Forwarding - not working
Replies: 32
Views: 9962

Re: Call Forwarding - not working

pasanm wrote: Hi

The issue has been fixed. you should able to use 0111x or 0112x short codes to enable call forwarding.

Thank you.
Thanks.
by isobel
Fri Oct 15, 2010 10:41 am
Forum: VOIP
Topic: Call Forwarding - not working
Replies: 32
Views: 9962

Re: Call Forwarding - not working

Thanks for the quick response. I have sent an email to residentialsupport as requested.
by isobel
Fri Oct 15, 2010 9:17 am
Forum: VOIP
Topic: Call Forwarding - not working
Replies: 32
Views: 9962

Re: Call Forwarding - not working

Call forwarding is not working for me at the moment. When I dial 0111x or 0112x (with x being my mobile phone number), I get an engaged signal. When I test, the call forward is not activated. I would also note that until a few months ago, I needed to activate call forwarding through changing the set...
by isobel
Fri Jan 01, 2010 4:12 pm
Forum: VOIP
Topic: Change plan; keep 100 free VOIP calls?
Replies: 12
Views: 750

Re: Change plan; keep 100 free VOIP calls?

I have a related question - if you change from one exetel Naked plan with a DID number to another exetel Naked plan, do you get to keep the same DID number?
by isobel
Tue Dec 22, 2009 10:44 pm
Forum: VOIP
Topic: how do I call forward my home VOIP number to my mobile phone
Replies: 12
Views: 745

Re: how do I call forward my home VOIP number to my mobile phone

Modem, router, ata (analog telephone adapter) can all be in the same box or come as separate units. You seem to have the all-in-one type. Yes - the Dynalink RTA1046VW does all those things. Once home, I went into the Dynalink settings, disabled the "voice" function and call forward is now working! ...
by isobel
Sun Dec 20, 2009 8:24 pm
Forum: VOIP
Topic: how do I call forward my home VOIP number to my mobile phone
Replies: 12
Views: 745

Re: how do I call forward my home VOIP number to my mobile phone

Log into the box you connect your phone to, go to the voip or voice section and remove your phone number and password, then restart or save. Thank you Mandella!!! So the ATA is the modem/router then? In other words, I should have done it when I was still at home... oh well. I'll post back here to a...
by isobel
Sun Dec 20, 2009 5:26 pm
Forum: VOIP
Topic: how do I call forward my home VOIP number to my mobile phone
Replies: 12
Views: 745

Re: how do I call forward my home VOIP number to my mobile phone

Thanks Mandella and Gidget. It appears that I was doing two things incorrectly: Mistake 1: As Gidget suggested, I had mis-read the "change voip" page - I thought the box I was entering in was the "call forward" one but it was in fact the "voicemail" one. Mistake 2: Mandella said that I need to "de-r...
by isobel
Sun Dec 20, 2009 10:20 am
Forum: VOIP
Topic: how do I call forward my home VOIP number to my mobile phone
Replies: 12
Views: 745

how do I call forward my home VOIP number to my mobile phone

Hi everyone I hope someone can help me. At home, I'm using VOIP with an exetel Naked service. My modem is a Dynalink RTA1046VW. I've got a phone with answering machine plugged into the modem. I'm currently away from home for a few days. I want to call forward my VOIP number to my mobile phone. Yeste...
by isobel
Mon Nov 17, 2008 8:32 pm
Forum: Archived threads
Topic: from Telstra to exetel naked - potential new customer
Replies: 8
Views: 660

Re: from Telstra to exetel naked - potential new customer

Thanks Cuong for the quick reply. To the others reading this thread - it was Cuong who replied to my email to residentialsales - so no need for me to post the reply here as Cuong has already done so! We'll have me added as an authorised administrator on my partner's Telstra account and then I'll be ...
by isobel
Sun Nov 16, 2008 11:29 pm
Forum: Archived threads
Topic: from Telstra to exetel naked - potential new customer
Replies: 8
Views: 660

Re: from Telstra to exetel naked - potential new customer

Thanks CoreyPlover and Gidget

I've sent an email through to residentialsales - and I'll post the reply here when I get it.

isobel