Exetel customer help forum

I think you'll find this to be the case for any ISP - the carrier provides no Service Level Agreement. Do you mean all ISPs or only ISPs that lease DSLAMs from Optus? I suppose it's only ISPs that resell as someone mentioned that Optus customers don't experience slowdowns. Does Exetel plan to do so...

Check the Exetel network graphs for your your State/Territory connection and other links. If it is a carrier link problem there is nothing that Exetel can do to alleviate it....we could point it out to the carrier but nothing will happen. Isn't there an agreement between exetel and the carrier to s...

I've been complaining to exetel about very low speeds I'm getting in the weekends. 495.2 kbps this morning. I provided trace route and quite a few speed test results. (ticket #2460015). So this is the response I get: Dear Sir/Madam, Thank you for your e-mail. Please monitor the service and if you ex...

I experience significantly low speeds recently. I used to be on an average of 8Mbps and now very often I get only 1.5. Could it be because of the filter? It has nothing to do with the trial. Use traceroute to determine that for yourself and read the many, many other posts that explain what is and i...

I experience significantly low speeds recently. I used to be on an average of 8Mbps and now very often I get only 1.5. Could it be because of the filter?

I'd rather stay with the current off peak times or move it to earlier hours. I usually watch news videos online in the evenings and do video calls to Europe. These use up a lot of my quota so I often do it between 12am-1am. From a downloads perspective I guess it doesn't matter because those can be ...

This issue is specific to the Dynalink modem - are all Dynalink users also having the issue with Xlite? So during the holidays I installed a new client called Express Talk and the delays in the call disappeared. So I'm fairly confident it's an XLite problem when using a soft phone. The call quality...

I've been experiencing the lag problem for many months now (still on the "u" firmware) however I can also report that my overseas calls (also to mediterranean countries) are loud and crystal clear. Perfect. What client do you use? I get delays with X-Lite all the time. Perhaps it's a client and not...

I have the same problem as of March 21, 2009 with overseas calls. I called Israel and Hungary and very quickly the conversations started to have about 10 sec delays. This was totally useless so I bought some skype credit and called with that (to overseas landlines). Same telephone numbers but no lag...

I normally get 10Mbps but around midnight my connection slows down to 2.5 which makes it impractical to watch video such as Fox Business. I'm on the Redfern exchange. It has been going on for about a week.

Regards,
Martin

Thanks. The web-hosting package seems to be the right option.

So this means that if I register a domain name with Exetel I can't use it with my web space? In that case I would have to order website hosting too or would domain hosting suffice?

Thanks,
Martin

I was planning to buy the domain name from Exetel. So in that case I should be ok?

Suppose I have a web space http://home.exetel.com.au/mywebspace and a registered domain name www.mydomainname.com.au. Can www.mydomainname.com.au be pointed to http://home.exetel.com.au/mywebspace or do I have to order a hosted service for that?

Thank you for your help.

It got fixed only when I disabled DHCP on my machine. I think what happened is that my router assigned new IPs quite often. To receive incoming calls I had to change Topology -> Use local IP address.