Exetel customer help forum

PM sent. Hope it helps?

This is not a direct complaint about exetel, but more about the companies they are dealing with, and being given poor service from, which in turn comes back to piss poor service to me. Fibre ordered last year. Given a date of 19th December. Cancelled two days prior due to civil works needed doing. S...

Modem ADSL Firmware Version A2pv6C035g.d23k Modem Status connected DownStream Connection Speed 14945 kbps UpStream Connection Speed 1020 kbps VPI 8 VCI 35 Connects fine. Theorectical speeds (which up until xmas were spot on target). Have eliminated cable from modem to wall, filter, connector, modem...

A big thankyou to James and Maryam for sorting this out in a very speedy fashion.

OK, after having issues with my plan, it became clear that the only way I could get close to what I wanted was to port away. As was suggested, actually. The problem is, I apparently cannot. My mobile service apparently does not exist for anyone to port me away even though I have one. Having emailed ...

Question time:

Do you lot want the sim card back you sent me?
Do I get a refund on the $20 I was charged?

Ugh.... timeout due to thoughtout posts causes dodgyness in forums. BAH!!! Either way, I shall just sum up what I was trying to write. Red tape on your end is the issue. Managment decision to not allow this kind of thing is just silly when you allow people to bring their PHONE number over to it. Hel...

So..... back to square one. After being told it was possible, having the entire thing put through to the point of activation and then having an issue there, am told once again, it is not possible. Someone is either lying or has no clue. If I cannot get resolution on this, then I will just leave for...

So..... back to square one. After being told it was possible, having the entire thing put through to the point of activation and then having an issue there, am told once again, it is not possible. Someone is either lying or has no clue. If I cannot get resolution on this, then I will just leave for ...

Thought I'd : a) update this b) Post my current issues here too to save on thread spam. Well, the team was very helpful in getting my initial issue sorted out, going as far as to do the application for me, calling me to confirm what needed confirming and lodging etc. Sim card was posted out promptly...

Current email exchange does not hold much hope. May be having to take my mobile telephony needs elsewhere as I refuse to lose the phone number I have had for nearly 12 years.

Thanks Remosha. Have sent the email and let us see how we go

I err.... didn't send any email, but I can if you like.

OK. Currently using WM-A and wish to change to the new M15 plan. It takes me straight to the porting page when I click order, but being already on the optus network, and from what I can gather (being told to check the optus coverage maps etc) this plan is on the same network, how is this a port? Whe...

Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Idryss>ping 220.233.0.9 - 20 Bad option -. Usage: ping [-t] [-a] [-n count] [-l size] [-f] [-i TTL] [-v TOS] [-r count] [-s count] [[-j host-list] | [-k host-list]] [-w timeout] [-R] [-S src...