Search found 19 matches

by stahmoy
Fri Sep 28, 2012 3:35 pm
Forum: Mobile services
Topic: Nano Sim
Replies: 75
Views: 17828

Re: Nano Sim

What is the hold up with the nano sim cards? Exetel still can't send one to me but plenty of other suppliers have them. Thanks They were sent out today, have you ordered one? I just called Exetel Sales, the lady told me that Nano SIMs are not available until 1st October for M15 plan. This is confus...
by stahmoy
Sat Jul 23, 2011 5:12 pm
Forum: Improvement & suggestions
Topic: Customer Referral Scheme
Replies: 67
Views: 18787

Re: Customer Referral Scheme

I feel stupid that I referred my family to Exetel (signed up for new Optus ADSL 2+ incl. phone) just ONE DAY before 21st July! What was the day when Exetel sent me the e-mail about the $100 per Optus signup... :x Should I hope that I'll get $100 bonus incentive, or tell my parents to cancel that app...
by stahmoy
Fri Jun 25, 2010 12:45 pm
Forum: Mobile services
Topic: Mobile Cap plan + MoIP
Replies: 9
Views: 878

Re: Mobile Cap plan + MoIP

Thanks all for your responses. I still haven't received any e-mail response to the two or three e-mails I sent to Exetel that I described earlier. I hope I get a response this time through the forums. Will, I've sent you a PM with my service number. I posted earlier but it got deleted because of the...
by stahmoy
Thu Jun 17, 2010 10:50 am
Forum: Mobile services
Topic: Mobile Cap plan + MoIP
Replies: 9
Views: 878

Re: Mobile Cap plan + MoIP

have you checked your junk filter, maybe your reply has gone there Yes, I check my junk mail folder every day. I've received no reply. I sent another e-mail to them yesterday advising them that I have already sent 2 e-mails and would appreciate replies. Both e-mails have been ignored. Cheers, Thomas
by stahmoy
Thu Jun 17, 2010 12:17 am
Forum: Mobile services
Topic: Mobile Cap plan + MoIP
Replies: 9
Views: 878

Re: Mobile Cap plan + MoIP

Please can someone advise how to get VoIP / MoIP running on my mobile? Thank you. make and model of the mobile? My phone is: Nokia 6120 Classic. It's not the setup on the phone that I need help with. I know how to do that. I need Exetel to respond to my request to set up a VoIP account. I haven't h...
by stahmoy
Sun Jun 13, 2010 12:49 pm
Forum: Member facilities & usage meter
Topic: VoIP account carries over to new Naked plans (ONA)?
Replies: 7
Views: 1476

Re: VoIP account carries over to new Naked plans (ONA)?

I just wanted to add that the Exetel Members Facilities "Change plan" page states this at the bottom of the page: * Downloads between 2 am and 8 am do not count towards your included plan allowance from 1st June 2010 This is not as clear as the table view that is shown on Exetel's public webpages......
by stahmoy
Sun Jun 13, 2010 12:41 pm
Forum: Member facilities & usage meter
Topic: VoIP account carries over to new Naked plans (ONA)?
Replies: 7
Views: 1476

Re: VoIP account carries over to new Naked plans (ONA)?

No I don't have unlimited from 2am to 8am - I have unmetered from 2am to 8am, which is no doubt conditional to the terms and conditions applicable. I'm not sure what you mean by unmetered. Do you mean that once you go over your allowed download quota, your speed is not reduced during 2-8am but is r...
by stahmoy
Sun Jun 13, 2010 9:29 am
Forum: Member facilities & usage meter
Topic: VoIP account carries over to new Naked plans (ONA)?
Replies: 7
Views: 1476

Re: VoIP account carries over to new Naked plans (ONA)?

Thanks for the responses so far (Dazzled, Klaas). I assume VoIP carries over then. Would you also have the off-peak unlimited download from 2-8am? I recall that an e-mail from an Exetel staff about 1 month ago suggested that future plans would not have off peak download and usage would be entirely o...
by stahmoy
Sat Jun 12, 2010 12:38 pm
Forum: Invoicing & billing
Topic: MoIP "nominated landline" and "Exetel handsets"
Replies: 1
Views: 618

MoIP "nominated landline" and "Exetel handsets"

On the Exetel website (MoIP), it states that "Calls to other Exetel handsets or to the nominated customer office land line numbers are at no charge." Please could someone advise how one can nominate the office landline numbers for calls at no charge, and how many office number s can be added? Also, ...
by stahmoy
Sat Jun 12, 2010 12:23 pm
Forum: Mobile services
Topic: Mobile Cap plan + MoIP
Replies: 9
Views: 878

Re: Mobile Cap plan + MoIP

Perhaps the above questions should have been posted under:

Board index ‹ Administrative issues ‹ Member facilities & usage meter, or
Board index ‹ Administrative issues ‹ Billing Issues.

If so, please could an admin help me move the post over, thank you.
by stahmoy
Sat Jun 12, 2010 12:16 pm
Forum: Member facilities & usage meter
Topic: VoIP account carries over to new Naked plans (ONA)?
Replies: 7
Views: 1476

VoIP account carries over to new Naked plans (ONA)?

I'm currently on an old Naked plan (NF/21NOTEL) and have a VoIP account with a DID number included ($0 credit). Could Exetel please clarify whether changing to the new Naked plans (like the $40 ONA) would allow me to keep the VoIP account as before. I ask this because in the past I have changed plan...
by stahmoy
Fri Jun 11, 2010 6:00 pm
Forum: Mobile services
Topic: Mobile Cap plan + MoIP
Replies: 9
Views: 878

Mobile Cap plan + MoIP

I thought it would be easy to start using MoIP with a cap plan but I can't figure it out. I contacted support today, and reached Venurukshi Perera of Exetel Sales, who said that "You may find the MOIP application through the member's facilities under Manage service MOIP". However, I can't find this ...
by stahmoy
Fri May 14, 2010 1:43 pm
Forum: ADSL connections
Topic: Off-Peak time reduction-This is a joke
Replies: 104
Views: 6333

Re: Off-Peak time reduction-This is a joke

The online facilities lists $45 for the same $40 plan that is also available to new customers on the website. Why is there a price difference; is it because of the off-peak downloads that's still 'unlimited' for current customers who change to the $45 plan? What then is the off-peak period, for the ...
by stahmoy
Wed Feb 03, 2010 6:40 pm
Forum: Improvement & suggestions
Topic: No extras + $5 extra per month, out of the blue
Replies: 7
Views: 1600

Re: No extras + $5 extra per month, out of the blue

To ForumAdmin,

Your reply is not really helpful. I already noted in my post that the issue of no free SMS/calls is a concern.

Please, could you justify the additional $5 cost for the plan and not focus on the free SMS/calls etc. That was the focus of my post. Please re-read it.

Thanks.
by stahmoy
Tue Feb 02, 2010 9:36 pm
Forum: Improvement & suggestions
Topic: No extras + $5 extra per month, out of the blue
Replies: 7
Views: 1600

No extras + $5 extra per month, out of the blue

I received two e-mails from Exetel today. The first read: "This notice is being given to you under the terms and conditions of the supply of ADSL services to you. Exetel will no longer provide three services at no charge that are included in older ADSL1 and ADSL2 plans. …" This news is not the most ...