Exetel customer help forum

Several people, 17 people, have been telling us that they are not receiving our (exemail) emails and that they are being sent to their junk folder because they have a virus. Do you know about this? Is there an explanation? How can we fix this?

http://exetel.speedtestcustom.com/resul ... 919db5358c
I'll post some other times later.

I had a visit this morning from the NBN people going down the street tweaking the NBN. We and others have had frequent drop outs. Hopefully that will be fixed now. While he was here I did ask him about the speeds. Which he checked and tested for. We are getting nothing like what we signed up for. We...

Thanks for that. I will check in the morning and follow these instructions.

Look up "Telstra Talking Text" https://crowdsupport.telstra.com.au/t5/Home-Phones/Telstra-s-Fixed-Line-SMS-service-Talking-text-Send-Receive-from/ta-p/235691 Oh my. Who would be sending text messages to my home phone?I can't see where they come from. I have handset which does SMSs and email too but...

KavindaS wrote: ↑

Mon Jul 16, 2018 6:45 pm

Therefore could please PM me the exact phone number you receive the scam calls, for us to provide a solution?

PM sent KavindaS

I got the phone service when we went NBN so not sure. Presume pstn.

I have this one caller, whom I do not know, and suspect it is some sort of scam in any case but they are calling all the time and I don't want to have the phone go off at all hours of the day. How can I block their number? Or block my number from their access? Their number is 0198339999

Sorry not sure where this belongs. VOIP? Modem? Please move if in wrong place/ I am really not loving the modem I got with the new NBN. I have a Gigset VOIP phone which I have not yet used. Can I go back to my old modem with the Parental controls which I really need and use the Gigaset phone for the...

Reporting-MTA: dns; smtp.exemail.com.au Action: failed Final-Recipient: rfc822;g_mpainting@hotmail.com Status: 5.0.0 Remote-MTA: dns; hotmail-com.olc.protection.outlook.com Diagnostic-Code: smtp; 452 4.5.3 Recipients belong to multiple regions ATTR38 [CO1NAM04FT002.eop-NAM04.prod.protection.outlook....

Sorry. I have not received any thing.

As per the information you have provided us earlier, you have confirmed that this issue is affecting 3 out of the 6 Exemail addresses created under your Exetel Account. Please let us know if this is still the case, please also confirm if the email issue is only experienced when the recipient is a H...

Please note that as per the error message you get the host IP(27.121.66.48) is what causing the problem. As you know the WAN IP is provided by the Internet service provider and we suggest you to raise this matter with this relevant Internet provider. That was for the mail sent via a non Exetel emai...

That is fine for the ezyreg.com email I can chase that up with them but what about the Exetel emails?

Server name: cp248.ezyreg.com