Search found 56 matches

by mily
Tue Apr 19, 2011 2:23 pm
Forum: Mobile services
Topic: Highly charged Call Screening after 1 ringtone????
Replies: 10
Views: 846

Re: Highly charged Call Screening after 1 ringtone????

This is great, though still not knowing what happened, but getting the money back is all good. cheers.
by mily
Tue Apr 19, 2011 9:43 am
Forum: Mobile services
Topic: Highly charged Call Screening after 1 ringtone????
Replies: 10
Views: 846

Re: Highly charged Call Screening after 1 ringtone????

thejeg wrote:
mily wrote:Can anyone from Exetel explain what's happening here?
I'm investigating this now..............
Thanks thejeg, I've PMed my mobile number and service number to you.
cheers
by mily
Tue Apr 19, 2011 7:45 am
Forum: Mobile services
Topic: Highly charged Call Screening after 1 ringtone????
Replies: 10
Views: 846

Highly charged Call Screening after 1 ringtone????

One of my mobile number suddenly became unusable as I have no chance to pick it up before it went to some call screening. The phone won't ring and from the caller end we only hear one ringtone and someone pick up the phone and blahblah, sometimes it's male sometimes it's female and it didn't sound l...
by mily
Fri Nov 05, 2010 5:13 pm
Forum: Member facilities & usage meter
Topic: Usage Meter Error (peak/offpeak time swapped?)
Replies: 6
Views: 1757

Re: Usage Meter Error (peak/offpeak time swapped?)

It's fixed up, don't know if it's automatically or somebody did something.
by mily
Fri Nov 05, 2010 3:52 pm
Forum: Member facilities & usage meter
Topic: Usage Meter Error (peak/offpeak time swapped?)
Replies: 6
Views: 1757

Re: Usage Meter Error (peak/offpeak time swapped?)

No I didn't. I check my quota on an occasional basis, actually this is the first time I check it in three weeks.
My quota is much more than enough for me, so I won't worry too much about this.
Just happened to find a problem and report it.

cheers.
by mily
Fri Nov 05, 2010 2:42 pm
Forum: Member facilities & usage meter
Topic: Peak/Off-Peak Time Monitored Wrong
Replies: 16
Views: 3546

Re: Peak/Off-Peak Time Monitored Wrong

We probably are on the same boat.
I found this error too and post a screenshot just now, in a thread next to yours.
by mily
Fri Nov 05, 2010 2:38 pm
Forum: Member facilities & usage meter
Topic: Usage Meter Error (peak/offpeak time swapped?)
Replies: 6
Views: 1757

Usage Meter Error (peak/offpeak time swapped?)

Hi, I did some download this morning, around 3~4 GB, and it finished before 12 o'clock. My offpeak period is 2am ~ 2pm, and I started the download no earlier than 10am. However in my member facility all usage went to the peak quota as shown in the following screenshot. It's just 30 minutes after pea...
by mily
Thu May 06, 2010 10:16 am
Forum: ADSL connections
Topic: Off-Peak time reduction-This is a joke
Replies: 104
Views: 6452

Re: Off-Peak time reduction-This is a joke

I think Exetel made more and more customers unhappy and angry. Exetel knows why they are so successful in retaining and getting more customers over the years: low price (or competitive price) with better off-peak time settings. Now no reasons why the existing customers should still stay with Exetel...
by mily
Thu May 06, 2010 9:40 am
Forum: ADSL connections
Topic: Off-Peak time reduction-This is a joke
Replies: 104
Views: 6452

Re: Off-Peak time reduction-This is a joke

Can't believe this. I just paid $10 to change my plan plus an extra $5 per month five days ago, then exetel will halve my off-peak time and effectively cut my peak-quota by 1/3. I do saw some better plans from the competitors, as least with 25% cheaper, same peak quota and a usable shaped speed with...
by mily
Thu Apr 01, 2010 9:53 am
Forum: Invoicing & billing
Topic: All 2-min Free Calls between Exetel Mobiles are Charged
Replies: 12
Views: 2078

All 2-min Free Calls between Exetel Mobiles are Charged

I got a relatively big bill this morning, and I found all my 2-mins Free-calls and Free SMS are charged at normal rate. Is this just me or it happens to other people as well? I have sent an email to billing@exetel.com.au just now, but posting this here may remind those on the same boat to check thei...
by mily
Mon Nov 02, 2009 12:03 am
Forum: ADSL connections
Topic: Change "Shape" option without changing peak time?
Replies: 2
Views: 221

Re: Change "Shape" option without changing peak time?

Thank you CoreyPlover, that's very helpful. I will wait for a couple weeks.
by mily
Sun Nov 01, 2009 7:32 pm
Forum: ADSL connections
Topic: Change "Shape" option without changing peak time?
Replies: 2
Views: 221

Change "Shape" option without changing peak time?

Hi there, I just switch my old naked plan to new NF23 plan, and my peak time was kept the same as 2pm - 2am. However, with the lower over limit penalty at $1.5/GB, I would choose to not "Shape" my connection at $6/GB. However, when I tried to unshape it in user facility, it somehow shows the peak ti...
by mily
Mon Jul 20, 2009 11:31 am
Forum: Products & services
Topic: Change In Off Peak/Peak Times
Replies: 395
Views: 24399

Re: Change In Off Peak/Peak Times

Users were not given the opportunity to make an 'informed choice' on the matter of benefits arising from changing to 2am -2pm And your point is? The off peak bonus is just that, a bonus, and can be amended at anytime, which historically has been increased substantially, the generous quota remains t...