Exetel customer help forum

Could someone advise if there are any restrictions on using a new M plan with a tablet-phone device? Unified devices such as the galaxy note 5.3" tab 7" and 8.8" are full 3G data and 2G mobile capable so they are a large smart phone by the definition. The inclusions of the M plan state that "Data ch...

I too have been with exetel for several years; however the changes that have occurred more recently and the way they have been enacted have me looking for an alternative. Fax service increased five fold, the moment I start using sms I receive an email to state the rate will be double. For over 12 mo...

I have just recieved yet another arrogant take it or leave email from exetel advising that now my incoming fax service is to increase five fold. Would it be such an imposition to give a little more notice, and an advice that is a little less nasty? Surely you have known that the price was to increas...

Replacing the 'lost' bonus download time Exetel ADSL users will be given the option of getting a 'free' wireless service: Monthly Access Charge: $0.00 PAYU Downloads: 1.75 cents per mbyte Modem if required: $50.00 Contract Length: 12 months Current customers can transfer to this plan via the User Fa...

It is a little cleaner, however on the whole the content is just as confusing. I am not interested or concerned with colours, themes and java menus; as long as they work. The content is what requires improvements. I would suggest you use / or include 24 hour clock times; 12pm to 12 am for odd peak t...

I now understand why some say that relocating can be extremely stressful. Not only do you have to sell your-self to Real estate agents; as if you are applying for a job - they have it so good that their lease homes are open for inspection for 10minutes in Melbourne. Now to complicate things and make...

Unlimited plans sounds great-although on 12GB and 60GB? after hours, is more than I need now. So I guess it is like a buffet lunch - you can only eat so much. My problem is after several years with exetel, I am about to relocate and do not think my new address will have optus service. What I need is...

As for voip I have all but given up using it for important calls Perhaps you should start another thread so your VOIP issue can be looked at (not wanting to take this thread off topic). I and many others use the VOIP service flawlessly. It is often a configuration issue not necessarily the 'VOIP Se...

Just noticed the admin comments.
If you could put in place a user choice system through our web account manager, this would satisfy all and posible spread the traffic more evenly.

I am a morning person, so I could easily adapt and start my large downloads (usually linux/bsd operating system) in the mornings. As for voip I have all but given up using it for important calls - I decided to change my exetel mobile and use it instead. Just hope any changes to the off peak period d...