Exetel customer help forum

Thanks Jokiin, I actually did a full factory reset then updated the firmware again and re-entered all the config. Sadly it did not change anything. A huge thanks to you Dazzled, when i ticked the checkbox to "Use the following DNS Servers" and added 220.233.0.4 as Primary and 220.233.0.3 as Secondar...

Thank you Thejeg No luck , i changed the APN to exetel1 (all in lower case) Status remains the same, I can talk with the Modem but do not have Internet access. Sorry, cannot offer a better explanation. Shall log a service issue as you say Thanks to all for your help. I love lifes little mysteries th...

Hi Dazzled

My plan is WI D which is the old 5 gb plan at $37.50 per month. Where I get Exetel1 from is the APN that is used on the E1762 modem

Is this sufficient explanation

Cheers

Thanks Dazzled and Jokiin Ok this is where I am now Status on Modem after i deleted my user name and password Under 3g tab 3G USB Modem......E1762 Signal Strength.....35% IP......115.70.xx.xxx (not sure if I should show my IP in full here) DNS Server..........10.11.12.13 and 10.11.12.14 When I Ping ...

Hello Friends I am deep in unfamiliar territory and need some help. I use a Huawei 1762 modem to connect to my Exetel Mobile Broadband Plan WI D. Has been working fine for a long time but then i wanted to venture down the path of sharing the connection via a 3G Router. I purchased a TP-Link MR3220 3...

All seems to be fixed. Received an email from Jing T Exetel Residential Support advising that he had made a change to my SIP account. Dont have details of the change but I tested with calls both to landline and mobile are they worked OK. I certainly am appreciative of the prompt action and the suppo...

Ok Thanks

Logging was turned off before i made one call. Made one call and it created 4 very large text file so I have opened a ticket #3761681 and attached the four text files.

Appreciate your help and will now patiently wait until Monday

Thanks again

Cheers

Hi Dazzled

Looked at my newest post and I cant tell up the upload worked ???

Cheers


OK it seems I cannot upload .txt or .doc files. Can I email it?

Thanks Dazzled Just now posted the same as an issue on Counterpath Support Forum and will let you know if I get a response. Eyebeam does create logs and I just tested a call again and it dropped out exactly at 33 seconds. Rather than cut and paste the log files I have uploaded as an attachment as it...

Thanks CorporateVOIP and Dazzled for responding. Played around some more and it happens both using my HSPA and Daughters ADSL. Strangely also tried X-Pro softphone and it worked OK. Dont really want to change from Eyebeam as I paid for it and it has always worked well. Could it be a Codec? (Clutchin...

Hello Friends Long time since I have had any issues with VOIP but something strange has started happening over the last week or two. I have not made any configuration changes. I have been using Counter Path Eyebeam Version 1.5.20.2 Build 59031 to make calls from my Laptop without any issues until re...

Thanks for the thoughts Dazzled

It looks like no easy solution

Cheers

Hello Friends Is there any way of making it that you have to enter a password before you can make a phone call from a household handset. I guess what I am saying is can you password protect the phone number to block outgoing calls unless authorised. Any help would be appreciated Regards PS have trie...

Many thanks to all for your help. Think we have fixed it now. @Ravenous , you nailed it. I did not have a cable from the Splitter to the PSTN Port on the modem. Feel a bit siily now as it seems so obvious. Maybe in the guidelines there should be a diagram or photos of all of the cable connections. I...

Hi JasonM and Dazzled Thanks for responding, appreciated. OK will try and explain as best I can On the back of the modem am using Port1 and in the configuration in the modem under voice/sip basic section/ registration information Phone 1 have used the VOIP phone number and in the boxes to dial Phone...