Search found 5 matches

by Timmy J
Sat Jan 02, 2010 4:21 pm
Forum: ADSL connections
Topic: HELP: Can't remove virus block...
Replies: 1
Views: 161

HELP: Can't remove virus block...

I'm directed to the virus block page each time I use my browser and when I try to inblock my account it tells me that I've entered an incorrect service number. The service number I've entered is most definately correct so why can't I unblock??? Can someone have a quick look in to this for me please?...
by Timmy J
Thu Apr 16, 2009 9:08 am
Forum: Products & services
Topic: Possible Change To Off Peak Period
Replies: 761
Views: 35532

Re: Possible Change To Off Peak Period

Hate the idea.
Much prefer 12-12 and would protest & possibly cancel if it were changed to 2-2.
by Timmy J
Fri Jan 23, 2009 8:52 am
Forum: ADSL connections
Topic: Naked ADSL2 Actual Connection Date
Replies: 10
Views: 586

Re: Naked ADSL2 Actual Connection Date

My ADSL status has been changed and states that activation was completed on 2009-01-22 and I can now use all the features in the members area but when I arrived home yesterday to test it out, the line was still dead :( The modem settings are all correct but the dsl link light does not light up on my...
by Timmy J
Thu Jan 22, 2009 1:13 pm
Forum: ADSL connections
Topic: Naked ADSL2 Actual Connection Date
Replies: 10
Views: 586

Re: Naked ADSL2 Actual Connection Date

My Status is also still "Awaiting Confirmation". The DSL link light is not lit on my modem & the line seems dead.
No other devices currently connected to the line.

Emailed residential support and I have a ticket number but no further response as yet. How long is the wait for the help desk usually?
by Timmy J
Tue Jan 20, 2009 1:12 pm
Forum: ADSL connections
Topic: Naked ADSL2 Actual Connection Date
Replies: 10
Views: 586

Re: Naked ADSL2 Actual Connection Date

My cut over date was supposed to be yesterday (19/01/09) but I was unable to connect at home. I used the website at work today to check my application status and it's still "Awaiting Confirmation".

Will I receive some sort of notification once my activation is confirmed?