Exetel customer help forum

I'm directed to the virus block page each time I use my browser and when I try to inblock my account it tells me that I've entered an incorrect service number. The service number I've entered is most definately correct so why can't I unblock??? Can someone have a quick look in to this for me please?...

Hate the idea.
Much prefer 12-12 and would protest & possibly cancel if it were changed to 2-2.

My ADSL status has been changed and states that activation was completed on 2009-01-22 and I can now use all the features in the members area but when I arrived home yesterday to test it out, the line was still dead :( The modem settings are all correct but the dsl link light does not light up on my...

My Status is also still "Awaiting Confirmation". The DSL link light is not lit on my modem & the line seems dead.
No other devices currently connected to the line.

Emailed residential support and I have a ticket number but no further response as yet. How long is the wait for the help desk usually?

My cut over date was supposed to be yesterday (19/01/09) but I was unable to connect at home. I used the website at work today to check my application status and it's still "Awaiting Confirmation".

Will I receive some sort of notification once my activation is confirmed?