Search found 7 matches

by JellyMoon
Wed Jan 05, 2011 6:29 pm
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 73667

Re: Price Increases For Out Of Contract Customers

I guess Exetel is a no-frills service instead of "Dear kind and lovely customer, Since you have been with us for 3+ years, we'd love to renew your contract with us and offer you a special price for your commitment." we get "Dear so and so, life is tough, we pay so much and absorb costs so now you ha...
by JellyMoon
Sun Aug 22, 2010 5:35 pm
Forum: ADSL connections
Topic: Changing to ADSL 2
Replies: 2
Views: 318

Re: Changing to ADSL 2

Thanks David, I did and they are not available, I was just getting excited thinking about naked adsl 2 :P
I wasn't sure if the plans made available on the member facilities were exchange based or just all plans listed. I guess I have to stick to TE plans for now.
by JellyMoon
Sun Aug 22, 2010 5:12 pm
Forum: ADSL connections
Topic: Changing to ADSL 2
Replies: 2
Views: 318

Changing to ADSL 2

I just received an email regarding the new ADSL 2 with Telstra plans, followed the link and got a tick for ADSL 2 for my number. When I went to look at the plans under Member Facilities, I can see all ADSL 2 plans there, Naked, AAPT, Telstra etc, does this mean that plans other than Telstra are avai...
by JellyMoon
Sun Aug 22, 2010 5:03 pm
Forum: Member facilities & usage meter
Topic: Usage Meter Issue - Usage Over-Reported
Replies: 47
Views: 10701

Re: Usage Meter Issue - Usage Over-Reported

I wasn't expecting a reply to my message, being Sunday, I received this:
Please be advised that we have escalated this issue to the relevant department. We will update you as soon as possible.

Regards,

Chathura D
Support Engineer
Exetel Pty Ltd
Looks like it'll be fixed soon.
Thought I'd share :)
by JellyMoon
Sun Aug 22, 2010 2:34 pm
Forum: Member facilities & usage meter
Topic: Usage Meter Issue - Usage Over-Reported
Replies: 47
Views: 10701

Re: Usage Meter Issue - Usage Over-Reported

Looks like it is still happening, almost all of my off peak download this morning is under peak. I didn't open a ticket or email but before I located this I sent a usage question from the member facilities. Will keep an eye on it for now to see if it fixes itself.
by JellyMoon
Sun Aug 22, 2010 2:25 pm
Forum: Other
Topic: Peek/Offpeek time issues
Replies: 7
Views: 1987

Re: Peek/Offpeek time issues

Same thing happened to me too i just checked and it states i am over my quota but my peak does not hit till 12 pm and all my downloads were before 12 pm. where do we report this? I just sent a usage question from the members page stating this hiccup.
by JellyMoon
Wed Apr 15, 2009 10:29 pm
Forum: Products & services
Topic: Possible Change To Off Peak Period
Replies: 761
Views: 33044

Re: Possible Change To Off Peak Period

Yes, I would be in favour of this change. Edited for Alot of people that are saying yeap change it etc. They don't provide reasons for why this would be good. if you must know, it is better as I don't schedule downloads and I do get a fair bit of use during the day. I will have extra 2 more hours an...