Exetel customer help forum

I guess Exetel is a no-frills service instead of "Dear kind and lovely customer, Since you have been with us for 3+ years, we'd love to renew your contract with us and offer you a special price for your commitment." we get "Dear so and so, life is tough, we pay so much and absorb costs so now you ha...

Thanks David, I did and they are not available, I was just getting excited thinking about naked adsl 2
I wasn't sure if the plans made available on the member facilities were exchange based or just all plans listed. I guess I have to stick to TE plans for now.

I just received an email regarding the new ADSL 2 with Telstra plans, followed the link and got a tick for ADSL 2 for my number. When I went to look at the plans under Member Facilities, I can see all ADSL 2 plans there, Naked, AAPT, Telstra etc, does this mean that plans other than Telstra are avai...

I wasn't expecting a reply to my message, being Sunday, I received this:

Please be advised that we have escalated this issue to the relevant department. We will update you as soon as possible.

Regards,

Chathura D
Support Engineer
Exetel Pty Ltd

Looks like it'll be fixed soon.
Thought I'd share

Looks like it is still happening, almost all of my off peak download this morning is under peak. I didn't open a ticket or email but before I located this I sent a usage question from the member facilities. Will keep an eye on it for now to see if it fixes itself.

Same thing happened to me too i just checked and it states i am over my quota but my peak does not hit till 12 pm and all my downloads were before 12 pm. where do we report this? I just sent a usage question from the members page stating this hiccup.

Yes, I would be in favour of this change. Edited for Alot of people that are saying yeap change it etc. They don't provide reasons for why this would be good. if you must know, it is better as I don't schedule downloads and I do get a fair bit of use during the day. I will have extra 2 more hours an...