Search found 81 matches

by maestro
Tue Nov 01, 2016 9:59 pm
Forum: NBN and other Fibre Services
Topic: FTTN Order
Replies: 20
Views: 3720

Re: FTTN Order

As advised to you via the email ticket 10862993, plan change request has been already initiated by our Sales department but it has been not yet applied from our supplier's end. Therefore we have already escalated this issue to our Provisioning department and they will proceed with your request imme...
by maestro
Thu Oct 27, 2016 9:35 pm
Forum: NBN and other Fibre Services
Topic: FTTN Order
Replies: 20
Views: 3720

Re: FTTN Order

Once the order is submitted, during the change process, based on the line conditions they will look in to that. It's been almost two weeks since this was changed, but I am still getting only 12Mbps line speed. The modem's stats show an "Attainable rate" of just over 50Mbps, but it still syncs at ju...
by maestro
Sun Oct 16, 2016 1:39 pm
Forum: NBN and other Fibre Services
Topic: FTTN Order
Replies: 20
Views: 3720

Re: FTTN Order

FTTN services we cannot guarantee that it will increase the sync rate from a considerable amount, until NBN upgrade the plan with programming accordingly. However if you still wish to upgrade the plan, once Sales get back to you on above, make the request as I have commented all on Ticket #10793712...
by maestro
Thu Oct 13, 2016 3:10 pm
Forum: NBN and other Fibre Services
Topic: FTTN Order
Replies: 20
Views: 3720

Re: FTTN Order

you have selected the plan 12000/1000 - 39.00 - 100000 (MB) during the online application submission. I definitely did not select the 12/1 plan, I decided more than a year ago that I needed a 25/5 plan and did all my research based on that. I also have a screenshot of the 25/5 plan that I selected ...
by maestro
Thu Oct 13, 2016 12:00 am
Forum: NBN and other Fibre Services
Topic: FTTN Order
Replies: 20
Views: 3720

Re: FTTN Order

Thanks for your help, the connection went through today and my NBN connection is working and the landline phone is also working. Unfortunately I am only getting a sync speed of 13960/2080 on the modem, so can't get the full 25/5Mbps I ordered. I have tried an isolation test and the sync speed doesn'...
by maestro
Thu Oct 06, 2016 10:58 pm
Forum: NBN and other Fibre Services
Topic: FTTN Order
Replies: 20
Views: 3720

Re: FTTN Order

I believe that you received a call from one of our senior sales representatives and the information is been cleared out. However, if you still do have any concerns kindly let us know so that we could assist you. Yes thank you. I was put on hold while she talked to the NBN people and then told me th...
by maestro
Wed Oct 05, 2016 11:04 pm
Forum: NBN and other Fibre Services
Topic: FTTN Order
Replies: 20
Views: 3720

Re: FTTN Order

Hi Natasha, I am really confused now... You have given me two different answers "unable to guarantee if you could retain the voice" and "the voice service will terminate", and NBN has said "The Central Splitter will separate the VDSL signals and the Voice frequency". Furthermore, Exetel's documentat...
by maestro
Fri Sep 30, 2016 5:26 pm
Forum: NBN and other Fibre Services
Topic: FTTN Order
Replies: 20
Views: 3720

Re: FTTN Order

The full text of the email from NBN is below. It is very clear that I can use a central splitter to keep my existing voice service alongside the NBN FTTN service. Thank you for your enquiry to nbn. The reference number for your enquiry is 511066-229795701. Your address XXXXXXXXXXXXX, Figtree, NSW 25...
by maestro
Fri Sep 30, 2016 5:17 pm
Forum: NBN and other Fibre Services
Topic: FTTN Order
Replies: 20
Views: 3720

Re: FTTN Order

Once the installation has been completed your current ADSL and Telephone service will stop working and apart from that there will also be a downtime during the cut over time which could be around 24 – 48 hours approximately. Mandy, I also sent an email to NBN asking this question and they came back...
by maestro
Fri Sep 30, 2016 11:05 am
Forum: NBN and other Fibre Services
Topic: FTTN Order
Replies: 20
Views: 3720

FTTN Order

Hi, I just signed up for the 25/5 100GB plan for $39 p/m (it was a pleasant surprise when the plan price was reduced by $10 p/m when it finally accepted my address as being NBN ready) and I have a couple of questions... 1) How long until the old phone lines are switched off? I have had my central sp...
by maestro
Tue Sep 20, 2016 12:06 pm
Forum: Improvement & suggestions
Topic: Questions about new FTTN Service
Replies: 1
Views: 1383

Questions about new FTTN Service

Not sure where to post this (products and services wouldn't let me post, and there isn't a section that covers FTTN), so I'll post here... I'm due to be ready for service on FTTN on Sep 30th. I'm currently on an Exetel plan using AAPT equipment (ineligible for Optus ADSL due to long cable to the exc...
by maestro
Thu Aug 13, 2015 7:49 pm
Forum: HSPA connections
Topic: Tethering rates on WBP plan
Replies: 24
Views: 9143

Re: Tethering rates on WBP plan

Yes this is correct. Can you try the sim card on another handset as well for testing purposes? I have now managed to borrow another phone to test on, but the SIM card doesn't fit. The SIM is a mini SIM, but the borrowed phone needs a micro SIM. Since this is for testing purposes, we need to be able...
by maestro
Fri Jul 17, 2015 12:28 pm
Forum: HSPA connections
Topic: Tethering rates on WBP plan
Replies: 24
Views: 9143

Re: Tethering rates on WBP plan

The service appears to be provisioned correctly now which is what we did by escalating it to our Provisioning team. Have you been able to use this mobile to tether before? Edit : As a suggestion you could try this sim on a different handset or if you have many APNs set, you could try removing all t...
by maestro
Thu Jul 16, 2015 11:24 pm
Forum: HSPA connections
Topic: Tethering rates on WBP plan
Replies: 24
Views: 9143

Re: Tethering rates on WBP plan

This should be resolved now. Please have this checked and let us know if you continue to face the issue. I still have the problem. I can browse the internet using the phone, but when I set up the hotspot to tether, the laptop gets nothing. Whe I try to use the internet, the green up "outgoing traff...
by maestro
Thu Jul 16, 2015 8:18 am
Forum: HSPA connections
Topic: Tethering rates on WBP plan
Replies: 24
Views: 9143

Re: Tethering rates on WBP plan

This has been already escalated with our provisioning department. It appears to be tethering is not provisioned correctly with your service. Our provisioning department will look in to this and advise. Ref no 9278572. OK, Thank you. This ticket isn't showing up in the helpdesk website when I log in...