Search found 19 matches

by patient
Mon Oct 17, 2011 5:23 pm
Forum: Invoicing & billing
Topic: best option leaving during contract-add flatmate to a/c?
Replies: 7
Views: 1888

Re: best option leaving during contract-add flatmate to a/c?

I have to admit i prefer to use the forum (whether to look for answers or ask questions) rather than customer support - i find them disinterested and detached compared with the care and attention paid by guys (and gals) here on the forum. It could be a corporate style thing rather than personnel/tra...
by patient
Mon Oct 17, 2011 5:00 pm
Forum: Invoicing & billing
Topic: best option leaving during contract-add flatmate to a/c?
Replies: 7
Views: 1888

Re: best option leaving during contract-add flatmate to a/c?

Thanks StevecJ

I have received (a prompt!) response which has clarified my question.

I also suggested they include their explanation in future 'standardised response emails'.

cheers
by patient
Mon Oct 17, 2011 6:53 am
Forum: Invoicing & billing
Topic: best option leaving during contract-add flatmate to a/c?
Replies: 7
Views: 1888

Re: best option leaving during contract-add flatmate to a/c?

I just received a response (6 days later!) and it seems to be that in addition to a $25 transfer of ownership fee i have to pay the cancellation fee....but maybe i have misunderstood what the email means as i don't understand the phrase: 'if the copper line is being acquired'...yes we use copper wir...
by patient
Mon Oct 03, 2011 10:39 am
Forum: Invoicing & billing
Topic: best option leaving during contract-add flatmate to a/c?
Replies: 7
Views: 1888

best option leaving during contract-add flatmate to a/c?

I am leaving to go overseas in late Nov/Dec. I am on the OCV200 contract and started Feb this year so contract doesn't expire until end of Jan 2012. The options seem to be: a) end contract early and pay the $100 (but our cost is only $60/month (few calls made) = $120 for dec and Jan if i continue to...
by patient
Mon Feb 07, 2011 5:16 am
Forum: Modem issues
Topic: how to set up modem to make voip & pstn calls
Replies: 2
Views: 1996

Re: how to set up modem to make voip & pstn calls

Thank you Dazzled that seemed to work very easily. i checked the log on modem and it showed a PSTN call... It also seems that we can put in a lot of numbers and also any number by replacing with an 'x' so i could put in one starting for each state and territory then all local/national calls will go ...
by patient
Fri Feb 04, 2011 8:39 pm
Forum: Modem issues
Topic: how to set up modem to make voip & pstn calls
Replies: 2
Views: 1996

how to set up modem to make voip & pstn calls

Hi I signed up to the new OCV plan and would like to be able to use pstn for local but voip for international. Is there a way to do this without plugging and unplugging cables - too many things can go wrong and people will not do it as it is too much bother. I recall reading (i read over 50 pages on...
by patient
Fri Jan 07, 2011 1:01 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 71183

Re: Price Increase For Out Of Contract Customers - Continued

Is it possible to avoid the 12 month contract? I read something about a $40 fee as an alternative to being locked into a contract, is this correct or only for current 'in contract' customers (i am out of contract). I would like to know about this as well... I have been searching for this on all the...
by patient
Thu Jan 06, 2011 3:29 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 71183

Re: Price Increase For Out Of Contract Customers - Continued

Hi I will be moving to one of the OCV plans. I will be leaving my current residence in november 2011 and going overseas: Is it possible to avoid the 12 month contract? I read something about a $40 fee as an alternative to being locked into a contract, is this correct or only for current 'in contract...
by patient
Wed Jan 05, 2011 5:37 pm
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 70346

Re: Price Increases For Out Of Contract Customers

Hi I am happy to proceed with the changes (either OCV200 or OCV200/19) however I would like clarification on a few points. (Our current exetel service is: NF/22NOTEL) 1a) I am living in a unit above a shop and i believe (in the past at least) that optus would not provide services for these types of ...
by patient
Wed Sep 15, 2010 1:36 pm
Forum: Products & services
Topic: ADSL Plans/$10 - $25 Per Month Discounts
Replies: 161
Views: 44634

Re: ADSL Plans/$10 - $25 Per Month Discounts

Hi

when are you hoping/aiming to implement the bundling option (assuming you decide to go ahead)?

cheers
by patient
Sat Jul 31, 2010 9:09 am
Forum: Products & services
Topic: New ADSL2 Plan Parameters
Replies: 54
Views: 25264

Re: New ADSL2 Plan Parameters

I like the concept of split off peak. really suits our mix household of students who keep different hours.

thx
by patient
Thu May 06, 2010 10:06 am
Forum: Products & services
Topic: Off Peak Period Change
Replies: 157
Views: 38952

Re: Off Peak Period Change

It now seems more difficult than ever to provide ADSL services to residential users. I hope this comment does not lead to you stopping your services to residential users. I for one have been happy with exetel for almost 5 years. Whilst i was not happy with the changes suggested yesterday i also kno...
by patient
Thu May 06, 2010 9:12 am
Forum: Products & services
Topic: Off Peak Period Change
Replies: 157
Views: 38952

Re: Off Peak Period Change

Hi Forum Admin Will those who received the original email notifying of the changes also receive this new email notifying us of the delay in implementation? I have not (so far this morning) received this additional email. i hope i am not jumping the gun here, if so apologies! I am half hoping that so...
by patient
Wed Apr 21, 2010 12:55 pm
Forum: Member facilities & usage meter
Topic: New Residential Members Facilities
Replies: 64
Views: 10084

Re: New Residential Members Facilities

It looks nice and clean. If possible could you have the cursor activated over the 'login' button when we bring up exetel. That way i can just push the enter/return key on my keyboard rather than needing to navigate with my mouse and clicking. I know that is terribly lazy ... :) If possible could you...
by patient
Fri Mar 12, 2010 1:40 pm
Forum: Products & services
Topic: Re: ADSL2 Unlimited Plans (For Exetel Users Only)
Replies: 230
Views: 30020

Re: ADSL2 Unlimited Plans (For Exetel Users Only)

I see from John's blog he is considering a naked plan offering now so that is good. It seems to be semi unlimited (50c/GB) with a cap eg $70 for naked and downloads beyond that are free. As many others have mentioned I think that it encourages the wrong type of users to join/abuse the service - whic...