Exetel customer help forum

I have to admit i prefer to use the forum (whether to look for answers or ask questions) rather than customer support - i find them disinterested and detached compared with the care and attention paid by guys (and gals) here on the forum. It could be a corporate style thing rather than personnel/tra...

Thanks StevecJ

I have received (a prompt!) response which has clarified my question.

I also suggested they include their explanation in future 'standardised response emails'.

cheers

I just received a response (6 days later!) and it seems to be that in addition to a $25 transfer of ownership fee i have to pay the cancellation fee....but maybe i have misunderstood what the email means as i don't understand the phrase: 'if the copper line is being acquired'...yes we use copper wir...

I am leaving to go overseas in late Nov/Dec. I am on the OCV200 contract and started Feb this year so contract doesn't expire until end of Jan 2012. The options seem to be: a) end contract early and pay the $100 (but our cost is only $60/month (few calls made) = $120 for dec and Jan if i continue to...

Thank you Dazzled that seemed to work very easily. i checked the log on modem and it showed a PSTN call... It also seems that we can put in a lot of numbers and also any number by replacing with an 'x' so i could put in one starting for each state and territory then all local/national calls will go ...

Hi I signed up to the new OCV plan and would like to be able to use pstn for local but voip for international. Is there a way to do this without plugging and unplugging cables - too many things can go wrong and people will not do it as it is too much bother. I recall reading (i read over 50 pages on...

Is it possible to avoid the 12 month contract? I read something about a $40 fee as an alternative to being locked into a contract, is this correct or only for current 'in contract' customers (i am out of contract). I would like to know about this as well... I have been searching for this on all the...

Hi I will be moving to one of the OCV plans. I will be leaving my current residence in november 2011 and going overseas: Is it possible to avoid the 12 month contract? I read something about a $40 fee as an alternative to being locked into a contract, is this correct or only for current 'in contract...

Hi I am happy to proceed with the changes (either OCV200 or OCV200/19) however I would like clarification on a few points. (Our current exetel service is: NF/22NOTEL) 1a) I am living in a unit above a shop and i believe (in the past at least) that optus would not provide services for these types of ...

Hi

when are you hoping/aiming to implement the bundling option (assuming you decide to go ahead)?

cheers

I like the concept of split off peak. really suits our mix household of students who keep different hours.

thx

It now seems more difficult than ever to provide ADSL services to residential users. I hope this comment does not lead to you stopping your services to residential users. I for one have been happy with exetel for almost 5 years. Whilst i was not happy with the changes suggested yesterday i also kno...

Hi Forum Admin Will those who received the original email notifying of the changes also receive this new email notifying us of the delay in implementation? I have not (so far this morning) received this additional email. i hope i am not jumping the gun here, if so apologies! I am half hoping that so...

It looks nice and clean. If possible could you have the cursor activated over the 'login' button when we bring up exetel. That way i can just push the enter/return key on my keyboard rather than needing to navigate with my mouse and clicking. I know that is terribly lazy ... :) If possible could you...

I see from John's blog he is considering a naked plan offering now so that is good. It seems to be semi unlimited (50c/GB) with a cap eg $70 for naked and downloads beyond that are free. As many others have mentioned I think that it encourages the wrong type of users to join/abuse the service - whic...