Search found 224 matches

by vbap
Mon Jul 14, 2014 8:15 pm
Forum: Invoicing & billing
Topic: Billing changes In July 2014
Replies: 15
Views: 3852

Re: Billing changes In July 2014

What happens if, between the time an invoice is issued and the payment due date, a mobile service is ported out? Will the full invoice need to be paid or will a credit be issued?
by vbap
Fri May 02, 2014 3:20 pm
Forum: Mobile services
Topic: You want twice for less?
Replies: 85
Views: 18679

Re: You want twice for less?

I have a May 1 invoice that shows Z15 for $15.

I would prefer it is left like that and not changed....!
by vbap
Thu May 01, 2014 5:05 pm
Forum: Mobile services
Topic: You want twice for less?
Replies: 85
Views: 18679

Re: You want twice for less?

Hmm.

My May 1st bill (according to website - has not hit my inbox yet) kept the Z15 charge @ $15.
by vbap
Tue Apr 08, 2014 8:56 am
Forum: Mobile services
Topic: You want twice for less?
Replies: 85
Views: 18679

Re: You want twice for less?

I agree with Corey's view. However, I do think Exetel could have avoided some negative PR by giving the full month's notice. I have not been with Exetel as long as some of you here, but my impression was they always offer a service using a "Cost plus" approach, and that when the cost side of the equ...
by vbap
Thu Apr 03, 2014 10:54 pm
Forum: Mobile services
Topic: You want twice for less?
Replies: 85
Views: 18679

Re: You want twice for less?

I remember when Z15 came out - it was one of those special deals (for new customers only). It was about half the cost of equivalent plans. I tried to convert an existing exetel mobile service but it wasn't allowed. So I got my Mum onto it as a new customer - perfect for her, mainly for calls - she d...
by vbap
Tue Mar 04, 2014 5:03 pm
Forum: Web site
Topic: New website glitches
Replies: 142
Views: 40732

Re: New website glitches

My ADSL service is on a small business plan. When I login via Homepage -> My Exetel link, I enter my ADSL number password. I am then redirected to the business member's login page, where I again have to enter my service number and password. I am then taken to the business member's homepage - which i...
by vbap
Thu Nov 08, 2012 10:27 am
Forum: Mobile services
Topic: Mobile plans
Replies: 15
Views: 2632

Re: Mobile plans

Hi, So what's going on with Mobile Plans? I have the same issue as previous posters (only U39 available in Member's section). [email sent to residential sales yesterday - no response/ticket number yet]. I have browsed other forum threads where a link was provided that shows upcoming "N" plans (the p...
by vbap
Thu Apr 19, 2012 7:12 am
Forum: ADSL connections
Topic: Internet access external to Exetel is down
Replies: 26
Views: 1795

Re: Internet access external to Exetel is down

Same for me (also in VIC).

Modem syncs but cannot ping or browse any external IP.
Have power cycled modem several times.
by vbap
Thu Sep 29, 2011 12:18 pm
Forum: Improvement & suggestions
Topic: Optus Out Of Contract Customers
Replies: 38
Views: 10489

Re: Optus Out Of Contract Customers

...is making our data base too cumbersome... As a developer, I am curious as to why this would be the case? My [simplistic] view would be that adding a plan to your database would be "set and forget". Is it a billing issue? System performance? Or is it a case of managing your website/member service...
by vbap
Fri Aug 19, 2011 4:47 pm
Forum: Telephone issues
Topic: Phone Line not functioning properly
Replies: 11
Views: 2260

Re: Phone Line not functioning properly

I think I've seen other users in the same process who disconnect everything except the phone line, ring Exetel on the landline to confirm that you are ready for your line to be tested, then hang up and disconnect the phone as well, leaving everything disconnected for the next, what, 15 minutes? an ...
by vbap
Fri Aug 19, 2011 9:21 am
Forum: ADSL connections
Topic: Optus ADSL2+ plan annoyances
Replies: 12
Views: 1783

Re: Optus ADSL2+ plan annoyances

You are getting more than three times the national average (according to this).

If you're upset about going from a nominal 18mbps to 17mbps "line rate", then maybe you should move to an NBN pilot site... :)
by vbap
Tue Jul 12, 2011 10:01 pm
Forum: ADSL connections
Topic: Not able to get ADLS2 (optus)?
Replies: 6
Views: 488

Re: Not able to get ADLS2 (optus)?

Just wanted to update this thread for "completeness". My application with Exetel was formally rejected, and paul explained that after chasing up with Telstra, the line length was in the order of 6.4km, which is below the quality standards for Exetel. Well, today my Mum's phone & internet were ported...
by vbap
Mon Jul 04, 2011 12:59 pm
Forum: Mobile services
Topic: July Z* mobile specials
Replies: 97
Views: 8777

Re: July Z* mobile specials

sednaa wrote:If I would like to have 2 SIM cards. One for my phone and one for my computer. What should I do about it (as I cannot specify it in the online form) and how much does it cost for the extra SIM?
If you mean 2 SIM cards for the same service/mobile phone number, that's not possible.
by vbap
Wed Jun 22, 2011 10:49 am
Forum: Improvement & suggestions
Topic: Customer Referral Program Benefits
Replies: 3
Views: 1911

Re: Customer Referral Program Benefits

Current promotion is 3 free months for new customers. So one option could be to split this between the new customer and the referring customer. 2 free months for the new customer, and 1 free month for the referrer (implemented as a credit, to a maximum value of the new customer's monthly plan cost)....