Exetel customer help forum

Merry Xmas Paul,

I've applied to port my ptsn number to current HSPA account on 24th. But the status of porting in member facility became REJECTED today for some reason.

would you please help me follow my case when you get back?

Many thanks

yes, same here at Randwick.
my modem shows attempting to connect, but fails to get a connection

I'm with Exetel's HSPA only plan (a special plan, no mobile). Is it possible to port my mobile number to the same sims card and keep current data plan?

+1

Hi Paul,
Thanks for your help. My NDSL is working now, and I got new voip number. But how can I use my old pstn number?

cheers
TY

Hi Paul,

I rang my pstn number and just can not get through. And I can not call out via pstn neither. What will happen then?

cheers
Tao

on whirlpool someone posted that in this months exetel newsletter saying that this service is ready? can anyone confirm? Or at least some kind of notice that it will be available within the next fortnight for sure? I only ask because im transferring to naked but keeping my old number is important t...

Hi paulp, I just found the estimated Estimated Cut Over date has been postpone to 6th May. Hard to believe it 'cause I'm waitting for the connection for sooooo long (over two months) . Bit disappointed. The provisional HSPA is good, but the high cost of additional data charged is really a pain for a...

Hi paulp,

It's 15th and seems that nothing happened. would you plz give us any update?

cheers

never mind. Problem solved.

I get a typo in APN's name.

Hi Exetel's support team, For some reason, I found I can not submit any HSPA support ticket online or over phone. So, I post my problem here and hope get help. I reveived my Wireless Broadband kit (SIM card+ a Huawei e169 modem) this morning, while the HSPA service has been activated online last fri...

I want to share my experience with others. My Estimated Date For Line Activation was 23rd/mar, and I got a call from an Exetel's staff (I reckon it's Paul, but not 100% sure) this afternoon. I was told there may be a delay of my PSTN porting out for some reasons. To minimise the pain of waitting for...

Hi Paulp,

I'm in this porting out trial and waitting for the cutover on 23rd.
In what time will I get the access to User Facility, the modem settings? Would you plz give me access if possible?

cheers

Hi all Can I come in late on this thread and ask whether it will be possible to port my phone number to VOIP over HSPA? We are planning to travel, and I am therefore intending to go completely wireless, closing down my current ADSL1 service - we're not in an area where naked ADSL can be provided. I...

Hi Paulp,

Any update for the trial customers?

I just found cut over date has been changed to 2009-03-23. Is this the final estimated date?

cheers
taoyang