Exetel customer help forum

Hi, I'm currently being billed too much per month (as apposed to what I signed up for and printed the page on signup!) for ADSL2 but raised ticket# 4012609 on 1st June and am yet to have any response, despite multiple emails from myself and a phone call. Is there any chance this can be solved prior ...

thank you.

Hello,

Probably a silly question, but for the per minute Optus mobile plans, if I was to get Mobile A (minimum spend $5) with a bolt on data $5/month = 100MB.

Would that simply be $5/month total charge, + cost of any calls &/or data usage above 100MB?

Thanks!

yes it is working fine, I just hope Exetel did not pay for the "stream technician" service when it was already connected

Telstra tech has visited, internet is now working. Do I still need to be home on Monday for the "Stream technician" to visit??

Thanks.

ForumAdmin wrote:It will be.....soon.

Unfortunately I will need to sign up tonight as I'm moving in just under 2 weeks, so too late for me

raymond wrote: Plans will be added to relocation today.

Thanks, not on the relocation page yet but hoping soon...?

They should be there now - if you're out of contract. Thanks for the reply, but not showing up for me. Contract ended last December... :? That is strange. It may be best if you email/call residential support. Hi there thanks again. Please note I can see the new plans without issue on the "Change My...

ForumAdmin wrote:They should be there now - if you're out of contract.

Thanks for the reply, but not showing up for me. Contract ended last December...

Hi there.

Will the new Naked "W" plans be available for those moving to a new address in the member facilities? If so, any estimate on when?

Thanks!

CoreyPlover wrote:No. See http://forum.exetel.com.au/viewtopic.ph ... 12#p257912 for example.

Cheers!

Is there a new contract period if you change plans from an existing Naked ADSL plan? E.g. going from NAK2B to NF/22NOTEL.

What if you are still in your first 12 month contract?

The first change screen says no contract, second says 12 months...

Thanks.

Can someone please look at help desk ticket 1265495? No response at all since Saturday.

Thanks.

The Net Usage Item for Firefox is now (once again) compatible with Exetel HSPA. Not sure if that's what you're looking for, but just in case it is, grab it from http://netusage.iau5.com/ Cheers, Mike. Hey Mike, doesn't seem to work for me states "Under maintenance: no data available"... am I doing ...

Fantastic thanks William