Search found 39 matches

by icbu
Thu Jun 16, 2011 10:01 pm
Forum: Invoicing & billing
Topic: SLA for response??
Replies: 1
Views: 1046

SLA for response??

Hi, I'm currently being billed too much per month (as apposed to what I signed up for and printed the page on signup!) for ADSL2 but raised ticket# 4012609 on 1st June and am yet to have any response, despite multiple emails from myself and a phone call. Is there any chance this can be solved prior ...
by icbu
Tue Jun 07, 2011 8:43 pm
Forum: Mobile services
Topic: Minimum Spend Question
Replies: 2
Views: 457

Re: Minimum Spend Question

thank you.
by icbu
Mon Jun 06, 2011 9:43 pm
Forum: Mobile services
Topic: Minimum Spend Question
Replies: 2
Views: 457

Minimum Spend Question

Hello,

Probably a silly question, but for the per minute Optus mobile plans, if I was to get Mobile A (minimum spend $5) with a bolt on data $5/month = 100MB.

Would that simply be $5/month total charge, + cost of any calls &/or data usage above 100MB?

Thanks!
by icbu
Tue Jun 29, 2010 7:24 pm
Forum: ADSL connections
Topic: Moved house, internet connected...
Replies: 2
Views: 271

Re: Moved house, internet connected...

yes it is working fine, I just hope Exetel did not pay for the "stream technician" service when it was already connected ;)
by icbu
Sun Jun 27, 2010 8:30 am
Forum: ADSL connections
Topic: Moved house, internet connected...
Replies: 2
Views: 271

Moved house, internet connected...

Telstra tech has visited, internet is now working. Do I still need to be home on Monday for the "Stream technician" to visit??

Thanks.
by icbu
Thu Jun 10, 2010 5:54 pm
Forum: Products & services
Topic: Wireless Internet Included In ADSL Plan Prices
Replies: 137
Views: 40315

Re: Wireless Internet Included In ADSL Plan Prices

ForumAdmin wrote:It will be.....soon.
Unfortunately I will need to sign up tonight as I'm moving in just under 2 weeks, so too late for me :(
by icbu
Tue Jun 08, 2010 8:11 pm
Forum: Products & services
Topic: Wireless Internet Included In ADSL Plan Prices
Replies: 137
Views: 40315

Re: Wireless Internet Included In ADSL Plan Prices

raymond wrote: Plans will be added to relocation today.
Thanks, not on the relocation page yet but hoping soon...? :)
by icbu
Mon Jun 07, 2010 11:51 pm
Forum: Products & services
Topic: Wireless Internet Included In ADSL Plan Prices
Replies: 137
Views: 40315

Re: Wireless Internet Included In ADSL Plan Prices

They should be there now - if you're out of contract. Thanks for the reply, but not showing up for me. Contract ended last December... :? That is strange. It may be best if you email/call residential support. Hi there thanks again. Please note I can see the new plans without issue on the "Change My...
by icbu
Sat Jun 05, 2010 10:06 pm
Forum: Products & services
Topic: Wireless Internet Included In ADSL Plan Prices
Replies: 137
Views: 40315

Re: Wireless Internet Included In ADSL Plan Prices

ForumAdmin wrote:They should be there now - if you're out of contract.
Thanks for the reply, but not showing up for me. Contract ended last December... :?
by icbu
Sat Jun 05, 2010 3:39 pm
Forum: Products & services
Topic: Wireless Internet Included In ADSL Plan Prices
Replies: 137
Views: 40315

Re: Wireless Internet Included In ADSL Plan Prices

Hi there.

Will the new Naked "W" plans be available for those moving to a new address in the member facilities? If so, any estimate on when?

Thanks!
by icbu
Thu Oct 08, 2009 11:32 pm
Forum: Products & services
Topic: Major Changes To 'No Frills' Plans
Replies: 110
Views: 14082

Re: Major Changes To 'No Frills' Plans

CoreyPlover wrote:No. See http://forum.exetel.com.au/viewtopic.ph ... 12#p257912 for example.

Cheers!
by icbu
Tue Oct 06, 2009 10:37 pm
Forum: Products & services
Topic: Major Changes To 'No Frills' Plans
Replies: 110
Views: 14082

Re: Major Changes To 'No Frills' Plans

Is there a new contract period if you change plans from an existing Naked ADSL plan? E.g. going from NAK2B to NF/22NOTEL.

What if you are still in your first 12 month contract?

The first change screen says no contract, second says 12 months...

Thanks.
by icbu
Thu Apr 30, 2009 6:30 pm
Forum: VOIP
Topic: Recharge Calling Card Problem
Replies: 1
Views: 191

Recharge Calling Card Problem

Can someone please look at help desk ticket 1265495? No response at all since Saturday.

Thanks.
by icbu
Sat Apr 25, 2009 4:50 pm
Forum: Member facilities & usage meter
Topic: HSPA access for quick usage Links
Replies: 16
Views: 2644

Re: HSPA access for quick usage Links

The Net Usage Item for Firefox is now (once again) compatible with Exetel HSPA. Not sure if that's what you're looking for, but just in case it is, grab it from http://netusage.iau5.com/ Cheers, Mike. Hey Mike, doesn't seem to work for me states "Under maintenance: no data available"... am I doing ...
by icbu
Mon Mar 09, 2009 6:04 pm
Forum: Member facilities & usage meter
Topic: Cancelling ADSL1 for HSPA
Replies: 2
Views: 528

Re: Cancelling ADSL1 for HSPA

Fantastic thanks William :)