Search found 45 matches

by nozila
Tue Jan 31, 2012 10:16 pm
Forum: ADSL connections
Topic: End of contract
Replies: 8
Views: 863

End of contract

Hey guys, I guess this is directed at exetel staff more specifically, my 2nd contract with exetel is up I think at the end of this month. I dont recall what happened last year when my contract finished because I went straight onto a new plan exetel offered as I think I got an email about an offer of...
by nozila
Sun Dec 25, 2011 1:30 pm
Forum: ADSL connections
Topic: change of address for adsl
Replies: 1
Views: 313

change of address for adsl

Hi guy,

My aunty has moved address from where her internet was originally connected. She would like to relocate the adsl service she has with exetel to her new residence. Can someone point me in the direction on how to do this.

Cheers,

D
by nozila
Mon Jun 13, 2011 10:50 am
Forum: ADSL connections
Topic: extremely extremely slow speeds - help exetel staff!!
Replies: 25
Views: 1561

Re: extremely extremely slow speeds - help exetel staff!!

ok i will do just that, thank you
by nozila
Sat Jun 11, 2011 8:06 pm
Forum: ADSL connections
Topic: extremely extremely slow speeds - help exetel staff!!
Replies: 25
Views: 1561

Re: extremely extremely slow speeds - help exetel staff!!

OK, Im sorry to dig this thread up but its perhaps due to lack of time lately. But over the last weeks my net has still been getting really bad speeds. sometimes its good and others, its worst then dial up speeds. I would really like to get this checked out. Due to the lack of speed, I am unable to ...
by nozila
Thu May 12, 2011 1:16 pm
Forum: ADSL connections
Topic: extremely extremely slow speeds - help exetel staff!!
Replies: 25
Views: 1561

Re: extremely extremely slow speeds - help exetel staff!!

Thanks Exetel staff. It does seem to have improved considerable over the last day or so. I will keep tabs on the speeds. As for the quote below, I dont see any methods mentioned to raise slow speeds within the initial post. In order to get the actual issue eliminated, I highly suggest that you use o...
by nozila
Tue May 10, 2011 12:10 pm
Forum: ADSL connections
Topic: extremely extremely slow speeds - help exetel staff!!
Replies: 25
Views: 1561

Re: extremely extremely slow speeds - help exetel staff!!

I am stumped. Whilst at work I got a call from my brother telling me the exetel technican came this morning but said that there didnt seem to be an issue. However, whilst on the phone over the weekend with a exetel customer servicer staff who tested my phone line once I had isolated it told me that ...
by nozila
Sun May 08, 2011 4:08 pm
Forum: ADSL connections
Topic: extremely extremely slow speeds - help exetel staff!!
Replies: 25
Views: 1561

Re: extremely extremely slow speeds - help exetel staff!!

Thank you once again. I am extremely happy to date with the customer service provided by exetel so far.
by nozila
Sat May 07, 2011 10:29 am
Forum: ADSL connections
Topic: extremely extremely slow speeds - help exetel staff!!
Replies: 25
Views: 1561

Re: extremely extremely slow speeds - help exetel staff!!

So I was under the assumption that speeds only slows down during the night as illustrated by my previous post showing the speeds last night. However, I just did a test and the speeds are still slow as shown by the attached URL link. So it seems Im getting slow speeds all throughout the day and not j...
by nozila
Sat May 07, 2011 12:23 am
Forum: ADSL connections
Topic: extremely extremely slow speeds - help exetel staff!!
Replies: 25
Views: 1561

Re: extremely extremely slow speeds - help exetel staff!!

(UTC+09:30) Adelaide Tested at 11:46 pm Friday night http://imageshack.us/photo/my-images/215/unledft.jpg/ exetel speedtest http://imageshack.us/photo/my-images/215/unledft.jpg/ exetel speedtest through http://www.ozspeedtests.com downloading 9mb http://imageshack.us/photo/my-images/852/unledac.jpg/...
by nozila
Thu May 05, 2011 8:19 am
Forum: ADSL connections
Topic: extremely extremely slow speeds - help exetel staff!!
Replies: 25
Views: 1561

Re: extremely extremely slow speeds - help exetel staff!!

i thought i would do a quick speedtest before work and my assumption was correct,using peed test through exetel and i got .... Your current bandwidth reading is: 2.54 Mbps which means you can download at 325.27 KB/sec. from our servers. At 2am last night, it was 23kb/s using the same test. So even i...
by nozila
Wed May 04, 2011 11:04 pm
Forum: ADSL connections
Topic: extremely extremely slow speeds - help exetel staff!!
Replies: 25
Views: 1561

Re: extremely extremely slow speeds - help exetel staff!!

ok now since my last post (not sure how many hours), the speed has dropped back down to slow speed it was previously. its as though there is a bottleneck when peak hour hits which shouldnt as my understanding is, there is no peak/off peak for this particular plan just straight out set gigabyte's.
by nozila
Wed May 04, 2011 4:59 pm
Forum: ADSL connections
Topic: extremely extremely slow speeds - help exetel staff!!
Replies: 25
Views: 1561

Re: extremely extremely slow speeds - help exetel staff!!

Hi, Thank you for looking into and making some changes. I never know you could do that and it having an impact on my speeds. Whatever it was you did, it sure helped. Just did a exetel speed test and the results are as follow... Your current bandwidth reading is: 2.49 Mbps which means you can downloa...
by nozila
Tue May 03, 2011 10:20 pm
Forum: ADSL connections
Topic: extremely extremely slow speeds - help exetel staff!!
Replies: 25
Views: 1561

extremely extremely slow speeds - help exetel staff!!

Hi all, So Ive been very patient in the last few days but I am now feed up. To clarify, this is the first time Ive had any issues with exetel. Now the problem, I have been getting speed of 25kb/s through sites such as megaupload and a recent speedtest shows download speeds of 0.86mbps and 0.54mbps f...
by nozila
Wed Feb 02, 2011 4:32 pm
Forum: ADSL connections
Topic: Naked switchover
Replies: 13
Views: 965

Re: Naked switchover

i thought it was odd today when i test my pstn line for the first time since the new plan (after removing my voip phone) that there was no dial tone. hope it gets fixed soon, using mobile phone in the mean time.