Search found 42 matches

by bathuu
Wed Jan 18, 2012 11:09 pm
Forum: ADSL connections
Topic: Why relocation charge is as high as early cancellation fee?
Replies: 2
Views: 367

Why relocation charge is as high as early cancellation fee?

I am thinking of moving to different place and surprised to find relocation charge is $90 as almost high as early cancellation of service. Why this is so high, like a penalty, when customer has no intention to terminate the service and just moving to different place due to residential complications....
by bathuu
Thu Aug 18, 2011 10:43 am
Forum: ADSL connections
Topic: No connection in QLD, Brisbane
Replies: 4
Views: 335

Re: No connection in QLD, Brisbane

My connection is back on now. :D
by bathuu
Thu Aug 18, 2011 10:29 am
Forum: ADSL connections
Topic: No connection in QLD, Brisbane
Replies: 4
Views: 335

No connection in QLD, Brisbane

My connection just went off around 10.10 am this morning. :x I need my connection urgently, can someone from exetel please have a look into the issue. The only site I can connect is Exetel and news.com.au
by bathuu
Tue Feb 01, 2011 10:07 am
Forum: Invoicing & billing
Topic: Billed with extra $10!!!
Replies: 3
Views: 1275

Re: Billed with extra $10!!!

Hi Dazzled, Thanks for response. I already did it in first place. So I am just wondering how long it is gonna take Exetel to answer my inquiry. I bet first they will charge extra $10 tonight then will have a look at my issue later :x. I posted here because it happened to me so I'm pretty sure it hap...
by bathuu
Tue Feb 01, 2011 9:34 am
Forum: Invoicing & billing
Topic: Billed with extra $10!!!
Replies: 3
Views: 1275

Billed with extra $10!!!

Hi Exetel, I've been billed with extra $10 for this month and I want to know what is the purpose that you are charging me extra :evil: . I'm on ONA plan for just 3 months since last October /when it was available/ and I've been advised that I am not subject to extra $10 since i renewed my contract a...
by bathuu
Sat Jan 01, 2011 11:56 am
Forum: ADSL connections
Topic: Clarification needed on the news letter
Replies: 3
Views: 501

Re: Clarification needed on the news letter

I found new thread here viewtopic.php?f=4&t=37427 and it looks like I'm safe /not subject to $10 extra charge/until October 2011, since my ONA plan started October 2010. :mrgreen:
by bathuu
Sat Jan 01, 2011 10:57 am
Forum: ADSL connections
Topic: Clarification needed on the news letter
Replies: 3
Views: 501

Clarification needed on the news letter

Hi Exetel, First of all happy new year to you. I have received customer news letter saying that all customers on old plans should switch to new plans, otherwise we get charged extra per month. Currently, I'm on ONA naked ADSL plan and about 2 months ago I changed to it from my previous old plan. So ...
by bathuu
Tue Dec 21, 2010 10:05 pm
Forum: HSPA connections
Topic: Help need on setting up Exetel Access point
Replies: 7
Views: 2266

Re: Help need on setting up Exetel Access point

Hi there, I got confused very big here. Yes, this is outright phone but it has Optus prepaid SIM inside. My intention is to use MOIP to reduce my Optus bills. I never knew that I would need Wireless Broadband Package in order to use Exetel MOIP. I don't see any information in MOIP section of the Use...
by bathuu
Tue Dec 21, 2010 8:12 pm
Forum: HSPA connections
Topic: Help need on setting up Exetel Access point
Replies: 7
Views: 2266

Re: Help need on setting up Exetel Access point

Hi guys, Thanks for your replies. Removing exetel1 from APN control and blanking username password from the Access Point Settings gave no change at all, I'm still having no luck. For your information, I haven't got any Exetel Wireless Broadband plan, Exetel (via Optus) CAP plan or another Mobile 3G/...
by bathuu
Tue Dec 21, 2010 11:26 am
Forum: HSPA connections
Topic: Help need on setting up Exetel Access point
Replies: 7
Views: 2266

Help need on setting up Exetel Access point

Hi guys, I have just got a Nokia E63 and trying to use all the bells whistles of it. I have got my phone connected to the my home wireless network and can make SIP calls through it with my VOIP account. And I'm just wondering if it is possible to make SIP calls over 3G or HSPA connections when i'm n...
by bathuu
Fri Sep 17, 2010 1:13 am
Forum: ADSL connections
Topic: Changing my plan
Replies: 3
Views: 391

Re: Changing my plan

Thanks Klaas,
That was very helpful and wow, cost of plan change is now $20, not $10 that I have previously thought. :oops:
by bathuu
Thu Sep 16, 2010 8:04 am
Forum: ADSL connections
Topic: Changing my plan
Replies: 3
Views: 391

Changing my plan

Hi Exetel, To be honest, a bit disappointed with the recent notices to increase SMS fee and monthly administration fee. I won't churn away from Exetel, after this long period stay, however I need to make a change in my plan order to keep the cost in a my budget. Currently I'm on Z/20NOTEL(10GB/unlim...
by bathuu
Sun Jun 06, 2010 8:43 pm
Forum: Mobile services
Topic: MoIP on Nokia N70?
Replies: 1
Views: 462

MoIP on Nokia N70?

Just wondering could MoIP work on Nokia N70 phone? Because I don't see this model on supported list, yet it has Symbian OS and applications can be installed on this phone.
Cheers
by bathuu
Sun Jun 06, 2010 8:35 pm
Forum: ADSL connections
Topic: Eligibility for free wireless broadband
Replies: 3
Views: 312

Eligibility for free wireless broadband

HI Exetel, Couple of days ago, I received an email saying that I'm eligible to have free wireless broadband if I choose one of ADSL2 offers due to I'm out of contract. However, from starting this month I'm on Z/20NOTEL plan from old NAK2A which I requested last month. So I'm just wondering am I elig...