Exetel customer help forum

Can I move my wife's hspa WM-C which is a separate account onto my adsl account? And if so, will there be any downtime/ porting(ie will it be the same sim or will it need another sim)

anyone got any issues tonight? on a speedtest I'm down to a 1.5adsl speeds! (usually at 14000 adsl2+ speed)

Thanks for the info - If I decide to leave straight away (ie 2nd March), is it possible to get the money you have taken for March (ie the plan + $10) back? The policy on refunding unused usage is covered in the terms and conditions. Sorry - after reading the terms and conditions I am none the wiser...

so when will the $10 per month be added on when my contract expiry says: 1) Renew Contract End Date: 2011-03-01 2) Do I then get hit with the extra $10 for the month of March? 3) (ie am I on a contract for March) 4) or do I have to wait until the 2nd of March to do this (even though I will then hav...

so when will the $10 per month be added on when my contract expiry says: Renew Contract End Date: 2011-03-01 for the month of March, I get charged my plan amount at the begninning of the month. Do I then get hit with the extra $10 for the month of March? (ie am I on a contract for March) If I am not...

I hope you are keeping the $5 plus pay as you go plan on the optus network - A it offers better coverage for us regional people and B it makes a more attractive option for low use mobile phones (as opposed to dedicated hspa for internet usage only) -I am only accessing the data for voip and sms and ...

Why wouldn't this be a FREE app?

is there is a free voip test number that you can ring, leave a message and hear it back to know things are working ok? (kind of like the skype call tester) I am having few problems with me ringing numbers and they aren't hearing me - I would like to play with a few settings / restart a few things an...

I might just change to this new plan which as far as I can tell is the exact same only no $5 a month access (an no free sms or free voip) - correct? (ie to me data looks the same price, I keep the same mobile number, still optus coverage etc) and from reading the previous, I do this in my user facil...

I think you're getting 20 (30?) free SMS and 100 free local voip calls. well if I am then I am a goose, cause I am using my adsl voip service (exetel), which doesn't have the voip and the free sms! I just can't keep up with all these changes and inclusions - how can I check if I am meant to be gett...

jokiin wrote:I think you'll find the inclusions on each are different

like what? I didn't think I got any inclusions on the M1 - HA plan?

argh I'm confused I have a hspa M1-HA plan for my mobile - it has a $5 a month charge I take it that there is now a WM A plan for mobile phones which is exactly the same, but without the $5 a month charge? wouldn't exetel just switch me to this new plan and thus save me $5 a month? (or am I more con...

has development stalled on exevoip???

yeah I've got in my list G.729 at the top. tried removing all the others and leaving that, also tried G.711 on it's own etc etc etc. nothing. BTW - is there a "free" number (like the skype test service) you can call to test your connection? I've been changing a setting, and calling my house landline...

I'm having a problem of being able to call people, I can hear them but they can't hear me - been happening all afternoon and all night
using siemens c470ip, xlite on my macbook, and also tried using my 3g phone using exevoip - all same result
Hallidays Point - NSW

anyone else?