Exetel customer help forum

Thanks but I'm sometimes over so the 200GB is my safety blanket. I even hit 150GB last month.

I'm on a 200GB plan and use on average less than 100GB but in the last 2 minutes I received an email that I'm being moved next month to a 1TB plan that costs 56% more. They say it's based on my usage. Surely that's not correct. Just not sure if this is reasonable ? Telstra came door knocking and off...

Anything at the end that might indicate cause of dropping out just then ?

Thanks

I've not really had any issues since you've worked your magic. Just a shame I've been pulling my hair out for so long having many drop outs and lost a season in my online racing comp.

Has been frustrating indeed.

So what turned out to be the cause ?

Tonight seems to be the first night this year I can recall not getting disconnected.

Has something been done ?

Thank you.
I look forward to hearing some feedback.

Post the ADSL stats from both modems May shed some light on why My connection hasn't always been a problem. Only since the start of the year. These are the two modems I've been trying. Billion 7401VGPR3 Upstream/Downstream SNR Margin : 8.5/6.40 dB Line Attenuation : 6.5/16.0 dB Netcomm NB14 Upstrea...

Before buying a new modem I just tried another router I've borrowed.

Still getting drop outs.

To summarise,
-replaced filter
-removed/bypassed filter
-replaced RJ11 lead
-tried 2 different modems
-tried 2 different routers

Next - will buy new modem.

When you try the Netcomm in isolation, is it dropping out. If the telephony provider confirms no issues, we are left with 2 options for dropouts, - Arranging a ADSL linesmen to investigate any issues (incorrect call out fee of $220 involved) - Applying the stability, but this may reduce the sync ra...

Still having disconnects. Many times tonight alone. I've replaced the filter (although currently bypassed altogether) and new phone lead used. My spare modem (Billion) is giving me very poor speeds so I'm not sure I should even bother giving it another go. The Netcomm is the modem I'm normally using...

Ok, my spare Billion modem had 10 hours constant connection while I was at work today. Its speed test is poor though - 29ms ping and 6-7Mbps DL. I just plugged my original modem, Netcomm NB14, back in and the results are back to 17ms ping and 17-18 Mbps. I'm surprised at the difference in performanc...

ShaminG wrote:Let's monitor the service during weekend. I hope you are trying with a borrowed or a spare modem you have. Don't go for a new one just for testing

No Using a spare one I have.

Speed still down below 8Mbps this morning.

They sent me an SMS today confirming completion of the work. I'll try the alternative modem first and see how that goes. I've already removed the filter and fitted new lead to the phone socket. Not sure if it's due to peak usage however I note that my speed has dropped again, to around 8Mbps. Cheers

Maybe I spoke too soon.

Dial tone is back but had a couple of disconnections tonight already.

Although my router is the one set to PPPOE I'm currently trying a 2nd modem.