Exetel customer help forum

Please find attached the download test of the ISO files and also a new general speed test. Downloads have improved slightly, still a little slower than they were originally, but upload speed is still really low.

Hey Exetel, I've noticed lately my speeds, especially upload, have been a lot slower than normal. This is the result of a speed test I've taken just before writing this (see attached file). I've been keeping an eye on the speeds over the past couple of weeks, and the download rate fluctuates quite a...

anurangaf wrote:Hi,

This has been forwarded to our sales team, and they will respond to you as soon as possible...

Thank you, anurangaf! Hopefully some progress is made as I'd very much like to change over to the $89.99 unlimited plan.

I too noticed the new plans and was glad to finally see an unlimited option. However after not being able to change it in the members facility, I rang up only to be informed that those advertised plans are only for new customers. I really hope Exetel makes these plans available for existing customer...

Everything basically. Obviously some basic text sites there is no noticeable difference as there is not much to load. However, for example, on Facebook, or any other 'scroll and load' pages, there is now no waiting what so ever when scrolling. It loads instantly. Any video websites such as Youtube o...

Recently I had the NBN come to my residence and install Fibre to the Home. There seemed to be some minor initial problems as the internet service over fibre would not activate. But after ringing Exetel the problem was solved in a couple of days. The first thing I did upon having the internet connect...

Leave it as it is. 12am - 12pm is a good time. This is also one of the greater factors to why I signed up with Exetel. 2am is too late for the off-peak to start.
Please leave it as is.