Search found 756 matches

by shoner
Thu Jun 07, 2018 2:59 pm
Forum: Archived threads
Topic: Unplanned Fibre & ADSL Network Outage - Multiple Suburbs, NSW
Replies: 19
Views: 16076

Re: Unplanned Fibre & ADSL Network Outage - Multiple Suburbs, NSW

Update:

Splicing ongoing on first cable.

Some services have been restored.

In parallel our supplier has also hauled and commenced setup and prepping on a second cable.

New updates will be provided when available.
by shoner
Thu Jun 07, 2018 11:39 am
Forum: Archived threads
Topic: Unplanned Fibre & ADSL Network Outage - Multiple Suburbs, NSW
Replies: 19
Views: 16076

Re: Unplanned Fibre & ADSL Network Outage - Multiple Suburbs, NSW

Update:

Damage to 1560 fibres across 4 optic fibre cables.

Technicians have hauled the second and third cable but not commenced setup.

Replacement cable for the fourth cable sourced from Mlebourne and due in Sydney to pickup on 08/06 ~10:00
by shoner
Thu Jun 07, 2018 11:10 am
Forum: Archived threads
Topic: Unplanned Fibre & ADSL Network Outage - Multiple Suburbs, NSW
Replies: 19
Views: 16076

Re: Unplanned Fibre & ADSL Network Outage - Multiple Suburbs, NSW

Update: Restoration is still under way. The 1st and 2nd cables and preparing joints at both ends before commencing splicing activities started around 09:00am. Approximate ETR on splicing for remainder cables unknown at this stage. A verity of products like ADSL,Cable,MOBILES,Transmission,WTX,WWS,Et...
by shoner
Thu Aug 31, 2017 11:37 am
Forum: Archived threads
Topic: Unplanned Network Outage - Wagga Wagga and surrounding areas
Replies: 2
Views: 949

Unplanned Network Outage - Wagga Wagga and surrounding areas

Event Notification Locations Affected: Wagga Wagga and surrounding suburbs, NSW Event Start : 31-08-2017 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated Estimated Resolution : We ar...
by shoner
Tue Aug 01, 2017 11:12 am
Forum: Virus / spam / spyware issues
Topic: Phishing email
Replies: 0
Views: 1698

Phishing email

A phishing email is currently being distributed targeting Exetel web mail users. Please note that this email was not sent by Exetel. If you have received this email please do not action what is mentioned in the email . Simply detele the email. If you have actioned, please note that your webmail acco...
by shoner
Tue Jul 11, 2017 11:19 am
Forum: NBN and other Fibre Services
Topic: Apparently I can get NBN... but not
Replies: 2
Views: 1165

Re: Apparently I can get NBN... but not

I got an email from Exetel saying NBN will be available at my address in Roleystone, WA on the 7th of July. It is now the 11th and the nbnco official website says it is available at my address but when I check my address on Exetel's website it says it's not available yet. This contradicts Exetel's ...
by shoner
Fri Jun 16, 2017 10:39 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Revesby - Kingsgrove, NSW
Replies: 2
Views: 790

Re: Unplanned ADSL Network Outage - Revesby - Kingsgrove, NS

Update

Fibre team completed patch around, nodes restored by 18:08 AEST
by shoner
Thu Jun 15, 2017 4:21 pm
Forum: Archived threads
Topic: Parklea Exchange Fire
Replies: 4
Views: 1213

Re: Parklea Exchange Fire

Update

The outage is still ongoing. This thread will be achieved, please follow https://forum.exetel.com.au/viewtopic.p ... 97#p320897 topic for updates
by shoner
Thu Jun 15, 2017 4:04 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Revesby - Kingsgrove, NSW
Replies: 2
Views: 790

Re: Unplanned ADSL Network Outage - Revesby - Kingsgrove, NS

Update

Field Technician confirmed Fibre cut near Revesby, Fibre Techs engaged.

No ETR
by shoner
Thu Jun 15, 2017 11:26 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Revesby - Kingsgrove, NSW
Replies: 2
Views: 790

Unplanned ADSL Network Outage - Revesby - Kingsgrove, NSW

Location Affected: Revesby - Kingsgrove, NSW Event Start : 15-06-2017 Products Impacted: ADSL2 Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Transmission Node Failure Estimated Resolution : Field Operations on Route, No ETA. Once ...
by shoner
Wed Jun 14, 2017 12:41 pm
Forum: Archived threads
Topic: NSW Browsing issues - Multiple Suburbs
Replies: 2
Views: 936

Re: NSW Browsing issues - Multiple Suburbs - Restored

Update

Our wholesale supplier was able to identify faulty equiptment to be the root cause of the issue and has replaced it.

Most customers have confirmed the serivic is working. For those who still experience browsing issues please turn off your devices, turn them back on and check your serv ice.
by shoner
Wed Jun 14, 2017 12:07 pm
Forum: Archived threads
Topic: NSW Browsing issues - Multiple Suburbs
Replies: 2
Views: 936

Re: NSW Browsing issues - Multiple Suburbs

Update The browsing issue is still being investigated by both Exetel engineers and our wholesale supplier engineers. Currently we do not have any progressive updates or an ETR of when this will be resolved. However we are working round the clock to get this issue fixed as fast as possible. An ETR f...
by shoner
Wed Jun 14, 2017 11:23 am
Forum: ADSL connections
Topic: ADSL Service Terrible
Replies: 2
Views: 1663

Re: ADSL Service Terrible

Since the contractors have been working on the NBN in our area a few months ago, our ADSL2 has been absolutely terrible peaking at 5Mbs when we previously had a regular 20Mbs. Low rate is well below 1Mbs. Bloody terrible! We've done all the tests we can, line noise seems good, even bought a new mod...
by shoner
Wed Jun 14, 2017 11:03 am
Forum: Archived threads
Topic: Parklea Exchange Fire
Replies: 4
Views: 1213

Re: Parklea Exchange Fire

Update

Restoration work is still on going and we are chasing our supplier for further updates.

An ETR for total service restoration is unavailable. Updates will be posted here when available
by shoner
Fri Jun 09, 2017 12:21 pm
Forum: Archived threads
Topic: Parklea Exchange Fire
Replies: 4
Views: 1213

Re: Parklea Exchange Fire

Update

Restoration work is still on going and we are chasing our supplier for further updates.

An ETR for total service restoration is unavailable. Updates will be posted here when available.