Exetel customer help forum

Update:

Splicing ongoing on first cable.

Some services have been restored.

In parallel our supplier has also hauled and commenced setup and prepping on a second cable.

New updates will be provided when available.

Update:

Damage to 1560 fibres across 4 optic fibre cables.

Technicians have hauled the second and third cable but not commenced setup.

Replacement cable for the fourth cable sourced from Mlebourne and due in Sydney to pickup on 08/06 ~10:00

Update: Restoration is still under way. The 1st and 2nd cables and preparing joints at both ends before commencing splicing activities started around 09:00am. Approximate ETR on splicing for remainder cables unknown at this stage. A verity of products like ADSL,Cable,MOBILES,Transmission,WTX,WWS,Et...

Event Notification Locations Affected: Wagga Wagga and surrounding suburbs, NSW Event Start : 31-08-2017 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated Estimated Resolution : We ar...

A phishing email is currently being distributed targeting Exetel web mail users. Please note that this email was not sent by Exetel. If you have received this email please do not action what is mentioned in the email . Simply detele the email. If you have actioned, please note that your webmail acco...

I got an email from Exetel saying NBN will be available at my address in Roleystone, WA on the 7th of July. It is now the 11th and the nbnco official website says it is available at my address but when I check my address on Exetel's website it says it's not available yet. This contradicts Exetel's ...

Update

Fibre team completed patch around, nodes restored by 18:08 AEST

Update

The outage is still ongoing. This thread will be achieved, please follow https://forum.exetel.com.au/viewtopic.p ... 97#p320897 topic for updates

Update

Field Technician confirmed Fibre cut near Revesby, Fibre Techs engaged.

No ETR

Location Affected: Revesby - Kingsgrove, NSW Event Start : 15-06-2017 Products Impacted: ADSL2 Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Transmission Node Failure Estimated Resolution : Field Operations on Route, No ETA. Once ...

Update

Our wholesale supplier was able to identify faulty equiptment to be the root cause of the issue and has replaced it.

Most customers have confirmed the serivic is working. For those who still experience browsing issues please turn off your devices, turn them back on and check your serv ice.

Update The browsing issue is still being investigated by both Exetel engineers and our wholesale supplier engineers. Currently we do not have any progressive updates or an ETR of when this will be resolved. However we are working round the clock to get this issue fixed as fast as possible. An ETR f...

Since the contractors have been working on the NBN in our area a few months ago, our ADSL2 has been absolutely terrible peaking at 5Mbs when we previously had a regular 20Mbs. Low rate is well below 1Mbs. Bloody terrible! We've done all the tests we can, line noise seems good, even bought a new mod...

Update

Restoration work is still on going and we are chasing our supplier for further updates.

An ETR for total service restoration is unavailable. Updates will be posted here when available

Update

Restoration work is still on going and we are chasing our supplier for further updates.

An ETR for total service restoration is unavailable. Updates will be posted here when available.