Exetel customer help forum

Hi KavindaS,

Are you referring to the "Carrier Grade NAT Opt-Out Request"?

After further investigating, I found that I was incorrect: Both with the ZTE and the BYO routers I get the 100.67.x.x IP address assigned to the WAN interface. I can also route traffic to the internet (I just had to be patient as the connection did take its time to establish). However, I cannot esta...

Hi all, I've just been connected to NBN (FTTC), I've got the Exetel supplied ZTE modem, but would prefer to use my own router. When connecting the Exetel supplied ZTE modem, I get a 220.233.x.x IP address. However when connecting my BYO router and setting up using the supplied PPPoE credentials, I g...

The issue resolved at 1:55 am. Curious to know what caused this 7.5 hour outage?

Thanks Kavinda. The service is still down, I’ve sent you a PM with the details.

Hi there,

Is there an issue with ADSL or authentication atm? At 18:38 on 14/01/2019 my ADSL connection was lost and any attempt by my modem to authenticate fails. ADSL link light is on & solid.

Cheers,
Ed

Hi there,

Is it possible to use an Apple watch cellular with Exetel mobile? Optus is supported, but it's not clear to me if I can request Number Share through Exetel.

Cheers,
Ed

Hi there,

Is there another issue with ADSL or authentication atm? At 9:50 am on 13/12/2017 my ADSL connection was lost and any attempt by my modem to authenticate fails. ADSL link light is on & solid.

This seems to be reoccurring every 2/3 months now.

Cheers,
Ed

Hi there,

Is there an issue with ADSL or authentication atm? At 12:28 am on 13/09/2017 my ADSL connection was lost and any attempt by my modem to authenticate fails. ADSL link light is on & solid.

Cheers,
Ed

Never mind, I've worked out what was wrong.
This device is behind a pfSense firewall which had a port forward for all SIP traffic to a different internal IP address (our previous VOIP device).
All good and working perfectly

Hi there, Has anyone been able to configure a Cisco UC320w successfully with Exetel VOIP? The VOIP services register but after a couple of seconds the registration fails (see attached pictures). Both SIP1 & SIP2 are Exetel DIDs. Both have got NAT Mapping & NAT Keep Alive on and have the Static exter...

By adding to the already in place download allowances the 'need' for anyone to go over their peak limit must be significantly lessened. I certainly understand that the majority of people love to be on capped and shaped plans. However I thought Exetel always believed in Pay For What You Use, I certa...

ForumAdmin wrote:2) All plans will be changed from having an excess charge if a user exceeds their peak period allowance to shaping to 512 kbps down

Will there be an option to choose to be charged for excess downloads and no shaping?

Hi Jason, thanks for the reply.

1 - Will try that.
2 - Yes this only happens from Extel VOIP services to VOIPB. Any mobile/landline calling VOIPB works fine.

Thanks toast.

I think my situation is a bit different though as I'm not using VOIP on the mobile (iPhone). The incoming calls on VOIPB are actually being forwarded to my mobile number (a setting in the Exetel member page). So there is no VOIP device which has registered the VOIPB DID.