Search found 64 matches

by autron
Wed Sep 25, 2013 6:10 pm
Forum: ADSL connections
Topic: Charged $220 incorrect call out fee.
Replies: 197
Views: 233438

Re: Charged $220 incorrect call out fee.

For anyone that is interested, i got an email from Exetel tech support today saying that the $220 call out fee stands as my "modem at the end of an extension cable was failing" despite 5 different modems replicating the same issue. I will accept this and pay this time That's really an unacceptable ...
by autron
Thu Aug 30, 2012 10:55 am
Forum: ADSL connections
Topic: Exetel Outage Thursday morning...
Replies: 26
Views: 2754

Re: Exetel Outage Thursday morning...

specul8 wrote:@James, lots of people on Whirlpool are reporting issues still... http://forums.whirlpool.net.au/forum-re ... ?t=1972251
Rather than just linking to the start of the thread, you can anchor it to the current part:
http://forums.whirlpool.net.au/forum-re ... 51&p=5#r90
by autron
Wed Apr 18, 2012 10:36 pm
Forum: ADSL connections
Topic: Internet access external to Exetel is down
Replies: 26
Views: 2115

Re: Internet access external to Exetel is down

Thanks, and it's back working now.
by autron
Wed Apr 18, 2012 9:54 pm
Forum: ADSL connections
Topic: Internet access external to Exetel is down
Replies: 26
Views: 2115

Internet access external to Exetel is down

Only websites hosted by Exetel are working.
by autron
Tue Apr 03, 2012 4:10 pm
Forum: Products & services
Topic: New Bundled ADSL/Wire Line/Mobile Plans
Replies: 94
Views: 50066

Re: New Bundled ADSL/Wire Line/Mobile Plans

remosha wrote:The plan change fee is currently $20
What happened to the free plan changes until 30th April? That message was headlining the change plan section in the user facilities a few weeks ago. Then it was gone even before the end of March.
by autron
Thu Feb 02, 2012 2:59 pm
Forum: Announcement
Topic: Passing of Mr John Linton
Replies: 42
Views: 94771

Re: Passing of Mr John Linton

My condolences to his family and friends. I didn't know him personally, but his contributions here made me feel like I did. There are not too many business people that impress me like that. He will be sorely missed.
by autron
Tue Jan 31, 2012 12:56 pm
Forum: ADSL connections
Topic: No internet access beyond Exetel.
Replies: 16
Views: 1330

Re: No internet access beyond Exetel.

I'm back up running normally again. All sites are accessible.
by autron
Tue Jan 31, 2012 11:29 am
Forum: ADSL connections
Topic: No internet access beyond Exetel.
Replies: 16
Views: 1330

Re: No internet access beyond Exetel.

Okay thanks, but I am in Victoria, not Queensland. Does that topic still apply? The outage is more than Queensland.
by autron
Tue Jan 31, 2012 10:05 am
Forum: ADSL connections
Topic: No internet access beyond Exetel.
Replies: 16
Views: 1330

No internet access beyond Exetel.

Any site outside of Exetel hosted sites are inaccessible. Traceroutes all stop at Exetel.
by autron
Tue Aug 02, 2011 9:17 pm
Forum: ADSL connections
Topic: Very slow downloading speed this evening
Replies: 4
Views: 423

Re: Very slow downloading speed this evening

Thank you, I hope that the speed can be back to normal soon.
by autron
Tue Aug 02, 2011 8:25 pm
Forum: ADSL connections
Topic: Very slow downloading speed this evening
Replies: 4
Views: 423

Re: Very slow downloading speed this evening

It has slowed right down again tonight.

Your current bandwidth reading is:
1.95 Mbps
which means you can download at 249.8 KB/sec. from our servers.

Not as bad as yesterday evening but I should be over 10Mbps. What has changed since Sunday to make things so slow in the evening?
by autron
Mon Aug 01, 2011 11:12 pm
Forum: ADSL connections
Topic: Very slow downloading speed this evening
Replies: 4
Views: 423

Very slow downloading speed this evening

Is there a problem with services in Victoria? I have been getting very slow speeds all evening and the Optus graph is completely flat on top.
https://www.exetel.com.au/members/a_mrt ... _optus.php
optus.jpg
optus.jpg (40.69 KiB) Viewed 423 times
by autron
Mon Mar 28, 2011 12:49 pm
Forum: Member facilities & usage meter
Topic: Usage summary for anytime OCV200 plan not showing "off peak"
Replies: 3
Views: 1410

Re: Usage summary for anytime OCV200 plan not showing "off p

ShaminG wrote:This has now been rectified
Yes, the summary is showing correctly now and matches the detailed view. Thank you for following it up :)
by autron
Sat Mar 26, 2011 10:01 pm
Forum: Member facilities & usage meter
Topic: Usage summary for anytime OCV200 plan not showing "off peak"
Replies: 3
Views: 1410

Usage summary for anytime OCV200 plan not showing "off peak"

In my member page summary the usage is only showing the "peak time" usage amount out of 200GB. Yet the column graph and the detailed usage shows the correct amount used in the 24 hour period. I thought it was working properly earlier in the month but maybe I just didn't notice and it was always wrong.
by autron
Mon Jan 31, 2011 7:02 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 74852

Re: Price Increase For Out Of Contract Customers - Continued

Hi, I am currently on a naked service and I may possibly have to move residence within the next twelve months to a location not serviced by Optus. For that reason I am having difficulty pulling the trigger on a change to the OCV200 bundled plan. I have tried to confirm whether I will need to move or...