Exetel customer help forum

For anyone that is interested, i got an email from Exetel tech support today saying that the $220 call out fee stands as my "modem at the end of an extension cable was failing" despite 5 different modems replicating the same issue. I will accept this and pay this time That's really an unacceptable ...

specul8 wrote:@James, lots of people on Whirlpool are reporting issues still... http://forums.whirlpool.net.au/forum-re ... ?t=1972251

Rather than just linking to the start of the thread, you can anchor it to the current part:
http://forums.whirlpool.net.au/forum-re ... 51&p=5#r90

Thanks, and it's back working now.

Only websites hosted by Exetel are working.

remosha wrote:The plan change fee is currently $20

What happened to the free plan changes until 30th April? That message was headlining the change plan section in the user facilities a few weeks ago. Then it was gone even before the end of March.

My condolences to his family and friends. I didn't know him personally, but his contributions here made me feel like I did. There are not too many business people that impress me like that. He will be sorely missed.

I'm back up running normally again. All sites are accessible.

Okay thanks, but I am in Victoria, not Queensland. Does that topic still apply? The outage is more than Queensland.

Any site outside of Exetel hosted sites are inaccessible. Traceroutes all stop at Exetel.

Thank you, I hope that the speed can be back to normal soon.

It has slowed right down again tonight.

Your current bandwidth reading is:
1.95 Mbps
which means you can download at 249.8 KB/sec. from our servers.

Not as bad as yesterday evening but I should be over 10Mbps. What has changed since Sunday to make things so slow in the evening?

Is there a problem with services in Victoria? I have been getting very slow speeds all evening and the Optus graph is completely flat on top.
https://www.exetel.com.au/members/a_mrt ... _optus.php

ShaminG wrote:This has now been rectified

Yes, the summary is showing correctly now and matches the detailed view. Thank you for following it up

In my member page summary the usage is only showing the "peak time" usage amount out of 200GB. Yet the column graph and the detailed usage shows the correct amount used in the 24 hour period. I thought it was working properly earlier in the month but maybe I just didn't notice and it was always wrong.

Hi, I am currently on a naked service and I may possibly have to move residence within the next twelve months to a location not serviced by Optus. For that reason I am having difficulty pulling the trigger on a change to the OCV200 bundled plan. I have tried to confirm whether I will need to move or...