Exetel customer help forum

i managed to pull some data from syslog server collecting the off-sync drop issue from my modem. The ATM interface simply just drop. Not so much the case before. I attached a full syslog for you analysis. ps: the syslog server setup on June. ps2: the atm0 down *at the same time* with ethernet down m...

just experienced drop out (ie. no modem sync on the weekend). The outage last more than a few minutes. I dont' have time to wait to measure how long the outage is but when i come back 4 hours later the connection is back. Apart from this no-sync drop off I managed to catch up, the "key issue" of thi...

issue remained.
still no fix.

another supplier tech come to fix whatever issue they belive were.
Still, that doesn't get out of the packet drop hell.

no online game, annoyed half-way stopped stramming and smashing F5 because page not loaded, failed download file,etc. The list goes on.

Just look up the syslog and found there are some drop out on my atm0 interface. Could be the support guys doing some test? Jun 11 09:14:49 192.168.1.1 100: Jun 10 23:07:17.309: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to up Jun 11 10:56:15 192.168.1.1 101: Jun 11 00:48:36....

spoken to Davin on 10/06/2009 and he promised me that my case will be looked up by engineer. Today ,11/06/2009 , I called again to follow up and Himantha told me engineering will look into it and someone will call me by 12/06/2009 lunch time. When I request the time frame for my incidence to be reso...

just did a ping test when download 2 file and online game, I die alot because the unstable connection ADSL2: 512K profile Router>en Password: Router#ping Protocol [ip]: Target IP address: 192.189.54.17 Repeat count [5]: 1000000 Datagram size [100]: Timeout in seconds [2]: Extended commands [n]: Swee...

spoken to the tech and he mention will called back in 30 min. But have been waiting since 11am this morning.

MTU to 576 ? that is 1/3 of 1500. I don't know what is the purpose to set the packet size so small. But I did that and I find myself can't browse any page. Nor can I access gmail as I have reply the test in my previous email (someone asked me to try 1300 instead of 1456). Besides, what happen to my ...

Below is the subject title I last get from support: [Exetel Residential Support #1310475]: Ref: 1299341 , stalling connection Either of them shall be closed as the incident has NOT YET resolved. Having a tech to perform some work(but not restoring the service to normal status) does NOT mean the inci...

Again, I was reply with NO update about stalling connection but treated as purely speed issue with some repeating statement of factor that would affect adsl. I did supply speed test as a reference as i was so often asked to do so for whatever reason (part of first in fix instruction script??), so I ...

the stability seem to improve abit as timeout not appear as frequent as before. They just become a longer ping response time. But my speed drop to very very slow (120kbps!). I am only half way to my full peak download quota. Please let me know if you need to do isolation test on Sat, Sun or Monday. ...

The most recent ticket 1299341 Somehow, whoever lookup my issue doesn't seem to have complete understanding of my problem(or don't have access to previous related ticket?). He keep refer to my issue as 'slow connection' when what actually happen is my connection suffer small period of 'NO TRAFFIC' (...

Little update here. After supplier tech attend to fix issue with my line (as per exetel test , they believe I have dc voltage and capacitance problem), I was informed by sms that service is restored. But I am STILL facing the exact same problem... The stalling issue of my line still not fixed.

Support peoeple replied me that they did something on my line. It seem to getting a little more stable on the peak hours (i tested around 6pm). Instead of stalling for every 5 minute, now it get to about 12~15 minute. But that is just for single download (5xxmb file) I test. I expected no stall at a...