Exetel customer help forum

I do not consider 140GB a month on an 'unlimited' off peak plan a 'serial high downloader'. Do you? Who knows how exetel terms someone "serial high downloader" ... but 140G in 14 days of the month ... might have put this guy really up in the downloaders' list and maybe they're trying to get rid of ...

Another request to have NAKED Unlimited available by invitation too
Going to be out of contract in a couple of months myself

Finally some Good News Exetel ! I can only guess your tech team was probably having a nightmare, with those emails to all and then the apology emails for those on contracts And the members page still isn't corrected with Plan information for those on contract. Good to know common sense prevailed in ...

It's 81GB now ...
Thanks for the extra 1.5 GB exetel !!

I think most users should be happy with this

So far so good.
Curious to see what the "Avg. X 3" limit will be for Dec. 2009

Keep up the good work Exetel

While I understand, why exetel has to enforce fair-usage for Off-Peak , I do have a request to make Please make Off-Peak "No Charge" to at least a min. 95GB. Given the competition (AAPT & TPG) both have 100GB (Peak+Off-Peak) in their $49.99 plans. It'll be great to have 100GB on the cheapest plan he...

Yeah I guess I missed that one
Thanx, Changed plans now

Christmas comes early thanx to exetel !

Ok I guess the "No Charge" option is clarified by reading other threads .
Can someone let me know my assumption on VOIP is correct i.e no min. monthly charge , you pay for what you use ??

Cheers

I know there are similar threads around, but I just need confirmation on two things before I change plan Currently on 6 months old NAK2A plan (6GB peak/ 60GB Off-Peak/ 100 Free Calls VOIP etc) Considering Changing to new NF/21NOTEL - 1) Members page -> Change plan shows 0GB as Off-Peak , whereas web...

So the "No Charge" for Off-Peak in base plans for ADSL2 means UNLIMITED Off peak ?
and ADSL1 (upto 1.5Mbps) has gone totally Unlimited Off-Peak

Wow Exetel, you continue to surprise me

Yup that was the issue .. phew !!
who would have thought ... his modem was using mine login details
All fixed and good now

btw how come no replies to this thread at all ?

Anyways another happy camper

just heard that TPG have upgraded their 80GB (40/40) ADSL2 @ $49.95
to 100GB (50/50) at same price
Looks like bandwidth is getting cheaper each month

I have an interesting "theory" that might explain what's going on A friend connected to Exetel Naked this Monday, and he's been having similar problems to mine He's on a different exchange. I took my old modem/router to his place on Sunday , so as to set-up the modem, and entered his Exetel username...

Naked ADSL/ Bayswater Exchange VIC This started Monday (25th), 7pm onwards and I thought it would eventually go away but it hasn't some sites are good and some don't open at all. What I've tried already: - entered Exetel DNS & OpenDNS servers in my modem - rebooted modem, re-synced Also noticed that...

So those on old plans and wish to stick with them have to wait till Jan 2010,
or change to new plans and get 12 hr OffPeak from Nov 09 .... hmmm.
decisions decisions ....