Search found 43 matches

by MikeW
Tue Jan 04, 2011 9:12 pm
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 74566

Re: Price Increases For Out Of Contract Customers

Hi Mike Sorry if I misled you :oops: You might still like to query Exetel directly about this, though, in light of ForumAdmin's earlier post (unless I misinterpreted it and "corporate" doesn't equal "business"). Gidget I think Mike's plan is a corporate plan in that Exetel offer the employees of a ...
by MikeW
Tue Jan 04, 2011 8:10 pm
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 74566

Re: Price Increases For Out Of Contract Customers

I'll ask again as still not clear. Have two services both out of contract. One is a Corporate plan (ADSL2) 'INC2DSL C1' and the other ADSL1 'NF/512' across two different service numbers but both attached to the same email address. How do I confirm that the email received re: $10 increase applies to...
by MikeW
Tue Jan 04, 2011 11:51 am
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 74566

Re: Price Increases For Out Of Contract Customers

Sorry Mike, For Generic newsletter that's not the case. In the past when making specific plan change announcements we've done this. In this case, it was included within the monthly newsletter. So, the generic newsletter means what for us? Will there be a specific email that comes out clarifying the...
by MikeW
Tue Jan 04, 2011 11:27 am
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 74566

Re: Price Increases For Out Of Contract Customers

Hi, I'll ask again as still not clear. Have two services both out of contract. One is a Corporate plan (ADSL2) 'INC2DSL C1' and the other ADSL1 'NF/512' across two different service numbers but both attached to the same email address. How do I confirm that the email received re: $10 increase applie...
by MikeW
Tue Jan 04, 2011 10:54 am
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 74566

Re: Price Increases For Out Of Contract Customers

I'll ask again as still not clear. Have two services both out of contract. One is a Corporate plan (ADSL2) 'INC2DSL C1' and the other ADSL1 'NF/512' across two different service numbers but both attached to the same email address. How do I confirm that the email received re: $10 increase applies to ...
by MikeW
Sat Jan 01, 2011 8:25 pm
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 74566

Re: Price Increases For Out Of Contract Customers

So if you have 2 ADSL services using the same email details how do you work out which service the email relates to if both services are out of contract? The last notification, in regards to PSTN tarif increases, the affected service number was in the subject line (i.e. "Bundled ADSL2 + Wireline Tel...
by MikeW
Sat Jan 01, 2011 8:23 pm
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 74566

Re: Price Increases For Out Of Contract Customers

So if you have 2 ADSL services using the same email details how do you work out which service the email relates to if both services are out of contract? I would have thought it will apply to both. Do you want an identical second email? Of course, it would be more confusing if you had one in contrac...
by MikeW
Sat Jan 01, 2011 8:04 pm
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 74566

Re: Price Increases For Out Of Contract Customers

So if you have 2 ADSL services using the same email details how do you work out which service the email relates to if both services are out of contract?
by MikeW
Sat Jan 01, 2011 7:39 pm
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 74566

Re: Price Increases For Out Of Contract Customers

Perhaps then you need to discontinue to offer large employers plans that offer 'discounted' offerings as there are now none. I don't understand what you are saying. The B plans are not intended for 'large employers' - they are intended for small businesses. You offer discounted plans to a bank XXX ...
by MikeW
Sat Jan 01, 2011 7:34 pm
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 74566

Re: Price Increases For Out Of Contract Customers

Perhaps then you need to discontinue to offer large employers plans that offer 'discounted' offerings as there are now none. I don't understand what you are saying. The B plans are not intended for 'large employers' - they are intended for small businesses. You offer discounted plans to a bank XXX ...
by MikeW
Sat Jan 01, 2011 5:45 pm
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 74566

Re: Price Increases For Out Of Contract Customers

So why is it that being on a Corporate Plan only sees me being able to see standard non-corporate plans under the 'change service' option? Because there are no new business plans at this time. Perhaps then you need to discontinue to offer large employers plans that offer 'discounted' offerings as t...
by MikeW
Sat Jan 01, 2011 12:41 pm
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 74566

Re: Price Increases For Out Of Contract Customers

So why is it that being on a Corporate Plan only sees me being able to see standard non-corporate plans under the 'change service' option?
by MikeW
Wed Nov 24, 2010 10:17 am
Forum: Invoicing & billing
Topic: ADSL (inc Line rental)
Replies: 1
Views: 848

ADSL (inc Line rental)

Little confused. Cheapest ADSL2 with line rental is $43 per month - does this include the line rental charge? The 'minimum total cost' foot noted states $576 being footnoted with the following: 2. Minimum Total Cost for ADSL2 Plans - When Customer Also Rents A Telephone Line over 12 months contract ...
by MikeW
Fri May 28, 2010 12:48 pm
Forum: VOIP
Topic: VoIP Server down
Replies: 140
Views: 12504

Re: VoIP Server down

Reboot still gives me a registration error. My other SIP line to Pennytel works fine. What's still the go this happens too often.

Before you ask, nothing has changed with my SIP or password.
by MikeW
Tue Apr 20, 2010 7:31 pm
Forum: Archived threads
Topic: ADSL2 Plan Changes
Replies: 255
Views: 22590

Re: ADSL2 Plan Changes

Do these increases apply to those on "Corporate" offerings ie. personal plans issued under the Exetel Corporate plans?