Search found 65 matches

by reallysuperman
Wed Sep 24, 2014 7:39 am
Forum: Invoicing & billing
Topic: No response to Billing Enquiry
Replies: 2
Views: 2373

Re: No response to Billing Enquiry

elphabarain, from my understanding is that a "summary" is sent on the 15 of the month so customers know what their bill is going to be on the end of the month billing cycle. I can only assume it wont take into account that you are leaving before the end of the month. I could be wrong but that is my ...
by reallysuperman
Tue Oct 15, 2013 4:27 pm
Forum: ADSL connections
Topic: Charged $220 incorrect call out fee.
Replies: 197
Views: 233801

Re: Charged $220 incorrect call out fee.

I will point out that I have recently received an Incorrect Call out fee for my service. I have been involved in the industry for a long time, I did all of the usual testing, except one important step. The house I am in was built about 13 years ago, the "network boundary point" is the first socket i...
by reallysuperman
Fri Feb 03, 2012 7:47 am
Forum: Announcement
Topic: Passing of Mr John Linton
Replies: 42
Views: 95051

Re: Passing of Mr John Linton

John Linton helped many people in his life both in an out of Exetel. It is because of John that I have the determination to achieve great things in this world. I first met John when I started working for Exetel, I spent 4 years working for him and with him to achieve various results and some truly g...
by reallysuperman
Fri Dec 09, 2011 11:06 am
Forum: Other
Topic: A & CNAME Records
Replies: 5
Views: 2827

Re: A & CNAME Records

It depends on what you would like to do. First up you would need to point the domain to your domain name server (3rd party IP addresses) Then in that 3rd party you will have your A or CNAME records. A records will point to an IP address. EG www to point to an IP address ***.***.***.*** CNAME records...
by reallysuperman
Thu Dec 08, 2011 1:57 pm
Forum: ADSL connections
Topic: Moving from Internode to exetel A-100 (AAPT)
Replies: 6
Views: 1245

Re: Moving from Internode to exetel A-100 (AAPT)

From memory (and correct me if i am wrong Exetel) is that you can not do a simple transfer off the Internode ADSL 2+ port if it is on their OWN equipment.

This may be something that has changed since I left working in the Telco world.
by reallysuperman
Mon Jul 18, 2011 8:04 am
Forum: ADSL connections
Topic: Very Slow Connection?
Replies: 6
Views: 623

Re: Very Slow Connection?

it might be handy to see the stats of your modem, your SNR and the like.
by reallysuperman
Fri Jul 15, 2011 9:46 am
Forum: VOIP
Topic: Is there a way to see incoming calls?
Replies: 3
Views: 1149

Re: Is there a way to see incoming calls?

Thanks PM sent.
by reallysuperman
Fri Jul 15, 2011 9:00 am
Forum: VOIP
Topic: Is there a way to see incoming calls?
Replies: 3
Views: 1149

Is there a way to see incoming calls?

Just wanted to know if there is a way to see call coming into the Exetel SIP server. Last night we started to receive calls (caller ID says the number is 5550000) but when I got in this morning the system said there was 200+ missed calls and I have checked the VPABX that we have and it says that we ...
by reallysuperman
Tue Dec 21, 2010 11:49 am
Forum: Web site
Topic: 2 issues this morning.
Replies: 6
Views: 3579

Re: 2 issues this morning.

I have PM'd you with my account details.
by reallysuperman
Tue Dec 21, 2010 11:44 am
Forum: Web site
Topic: 2 issues this morning.
Replies: 6
Views: 3579

Re: 2 issues this morning.

Thank you for the reply Andrew, As advised by yourself I have fixed the issue with the VoIP orders with Exetel directly. The remaining issue is the user facilities, which as you have requested I attached a screen shot of. As of this morning the menu is still being displayed the same way in, Firefox,...
by reallysuperman
Mon Dec 20, 2010 4:57 pm
Forum: Web site
Topic: 2 issues this morning.
Replies: 6
Views: 3579

Re: 2 issues this morning.

Hey guys,

14 days on I am just wondering if this is going to be fixed anytime soon as I need to modify some of my services and I cant get to them?
by reallysuperman
Mon Dec 06, 2010 9:10 am
Forum: Web site
Topic: 2 issues this morning.
Replies: 6
Views: 3579

Re: 2 issues this morning.

Hi Andrew,

Sorry about the delay, had some internet issues :)

I have checked again this morning and the same issue appears in firefox 3.6.12

Also display is the same in IE (check that this morning as well), looks to be limited to the small business portal as the corporate portal works ok.
by reallysuperman
Wed Dec 01, 2010 7:55 am
Forum: Web site
Topic: 2 issues this morning.
Replies: 6
Views: 3579

2 issues this morning.

Hi All, 2 issues this morning, first one is I am not able to order a VoIP service this morning, I could order them last night but at the moment when i submit an order it takes me to the conformation page then I confirm and it takes me right back to the order page again. second issue is in firefox (h...
by reallysuperman
Sat Sep 18, 2010 9:43 pm
Forum: ADSL connections
Topic: Help deciding if ADSL2 is suitable
Replies: 6
Views: 582

Re: Help deciding if ADSL2 is suitable

Well all i can say is that with choice you have to make is they are the same price and you get more downloads on the ADSL2+ plan you are looking at, so to me it would be ADSL 2+ just for the value as by the sounds of it you are not going to see a lot of speed difference between the ADSL1 and ADSL2 i...
by reallysuperman
Mon Aug 30, 2010 1:18 pm
Forum: Improvement & suggestions
Topic: Possible Business Telstra ADSL2+ Plan
Replies: 7
Views: 1537

Re: Possible Business Telstra ADSL2+ Plan

I know there should not be a difference but i do notice them from time to time. As an example, 3 - 4 months ago I was on Resold ADSL2+ with internode. My Max sync with them was 5500 Now Exetel has changed my line over to their resold ADSL2+ and I have the below stats DownStream Connection Speed 6539...