Search found 1643 matches

by Gidget
Tue Jan 29, 2019 8:13 am
Forum: Archived threads
Topic: Unplanned ADSL & PSTN Network Outage - Randwick, NSW
Replies: 4
Views: 326

Re: Unplanned ADSL & PSTN Network Outage - Randwick, NSW

I got back online at 1:58 am this morning, so hopefully the outage is resolved for everyone.
by Gidget
Mon Jan 01, 2018 2:46 pm
Forum: Anything else anyone wants to discuss
Topic: Happy New Year
Replies: 1
Views: 571

Re: Happy New Year

Happy New Year to you, too, James :-)

And Happy New Year from me as well to all customers and staff at Exetel!

Gidget
by Gidget
Sun Apr 02, 2017 3:58 pm
Forum: Anything else anyone wants to discuss
Topic: Eastern Standard Time
Replies: 0
Views: 1323

Eastern Standard Time

Hi everyone I have updated the default Forum time to reflect that Daylight Saving Time is no longer in effect, and we are now back to Eastern Standard Time. If your Forum account still shows Daylight Saving Time, check that you have the correct setting in your User Control Panel, as follows: User Co...
by Gidget
Sat Sep 03, 2016 10:55 pm
Forum: Improvement & suggestions
Topic: NBN Hardware with VOIP list
Replies: 6
Views: 2489

Re: NBN Hardware with VOIP list

Why can't the hardware list be made accessible through the User Facilities for existing customers and so they can order without having to ring up?
by Gidget
Sat Sep 03, 2016 10:52 pm
Forum: ADSL connections
Topic: ADSL2+ VoIP Modems
Replies: 2
Views: 772

Re: ADSL2+ VoIP Modems

Thanks, Dazzled :-) Missed seeing that thread.
by Gidget
Sat Sep 03, 2016 2:24 pm
Forum: ADSL connections
Topic: ADSL2+ VoIP Modems
Replies: 2
Views: 772

ADSL2+ VoIP Modems

Does Exetel still sell ADSL2+ with VoIP modems? If so, where can I find the modem details and costs?

Thanks
by Gidget
Tue Jun 14, 2016 7:46 pm
Forum: VOIP
Topic: Where is my password?
Replies: 17
Views: 5032

Re: Where is my password?

Thanks for your help, Kavinda.

I'll see if I can dig one out and send it to you.
by Gidget
Tue Jun 14, 2016 4:37 pm
Forum: VOIP
Topic: Where is my password?
Replies: 17
Views: 5032

Re: Where is my password?

Hi Kavinda I have seen the reported problem with new VoIP services a number of times - the email sent by Exetel to advise that the service is active does not include the login details, the login fields are named but they have no values inserted (they are empty). I have raised this issue before. Perh...
by Gidget
Tue Jun 07, 2016 7:48 pm
Forum: ADSL connections
Topic: Any ADSL problems in Kew, Victoria?
Replies: 3
Views: 947

Re: Any ADSL problems in Kew, Victoria?

Thanks for your help, Kavinda - great support from Exetel as usual :-) All fixed.
by Gidget
Tue Jun 07, 2016 2:47 pm
Forum: ADSL connections
Topic: Any ADSL problems in Kew, Victoria?
Replies: 3
Views: 947

Any ADSL problems in Kew, Victoria?

Hi Guys Are you getting any reports of ADSL connection problems in Kew in Victoria? The ADSL service in question lost line sync at about 11 am this morning. The telephone line has a dial tone. Tried another modem but still no line sync. If you aren't aware of a problem at the Kew exchange I'll get t...
by Gidget
Wed Apr 22, 2015 6:12 pm
Forum: Member facilities & usage meter
Topic: Member Facilities - Cannot Login
Replies: 12
Views: 3819

Re: Member Facilities - Cannot Login

Try clearing the Exetel cookies in your browser, they sometimes go stale.
by Gidget
Sun Apr 05, 2015 10:02 am
Forum: Anything else anyone wants to discuss
Topic: Eastern Standard Time
Replies: 0
Views: 2091

Eastern Standard Time

Hi everyone I have updated the default Forum time to reflect that Daylight Saving Time is no longer in effect, and we are now back to Eastern Standard Time. If your Forum account still shows Daylight Saving Time, check that you have the correct setting in your User Control Panel, as follows: User Co...
by Gidget
Wed Dec 24, 2014 6:48 pm
Forum: Anything else anyone wants to discuss
Topic: Merry Christmas!
Replies: 3
Views: 2497

Merry Christmas!

Hi everyone

Just wishing you all a very Merry Christmas :D

Gidget
by Gidget
Tue Oct 07, 2014 6:08 pm
Forum: Invoicing & billing
Topic: Cost to Change Service Account Name?
Replies: 3
Views: 2342

Re: Cost to Change Service Account Name?

Thanks, Thushari, even though it's a bit steep :-) I've found the relevant spot in the Ts & Cs now. It would, however, make more sense for the "Summary of other charges" to appear in Section 9 (Fees and Charges) of the Ts & Cs, rather than where the "other charges" currently sit - tacked on to the e...
by Gidget
Tue Oct 07, 2014 4:39 pm
Forum: Invoicing & billing
Topic: Cost to Change Service Account Name?
Replies: 3
Views: 2342

Cost to Change Service Account Name?

Hi

Could you please let me know the cost to change an account name for an ADSL service these days?

I can never find anything on the new Exetel website :-( If you could also point me to where on the website I can find the answer to this question I would greatly appreciate it.

Thanks