Search found 1652 matches

by Gidget
Thu Sep 24, 2020 6:58 pm
Forum: Anything else anyone wants to discuss
Topic: Outages with no communication other than this forum
Replies: 2
Views: 45

Re: Outages with no communication other than this forum

... my ability to comment in the forum had to be approved after making my account?! What good is that in a crisis.. Unfortunately, we cannot allow automatic activations on this Forum because of spam registrations that would otherwise go straight through and cause grief to every legitimate Forum use...
by Gidget
Wed Apr 22, 2020 2:02 pm
Forum: Modem issues
Topic: Username and password required to reconfigure ModemNF18ACV
Replies: 2
Views: 428

Re: Username and password required to reconfigure ModemNF18ACV

For customer-specific queries such as yours, rather than general questions, contacting Exetel directly by phone/email is the best and fastest thing to do.
by Gidget
Wed Apr 01, 2020 11:47 am
Forum: Products & services
Topic: Pensioner Broadband Plans?
Replies: 214
Views: 61892

Re: Pensioner Broadband Plans?

Sorry, James - that spammer snuck past the gatekeepers last December. I've now deleted him and removed his post.

Cheers

Gidget
by Gidget
Fri Mar 13, 2020 11:18 am
Forum: Modem issues
Topic: ZTE H268A Incorrect password 2.4Ghz
Replies: 2
Views: 410

Re: ZTE H268A Incorrect password 2.4Ghz

I don't know if you tried this before factory resetting, but simply rebooting the modem might have also done the trick.
by Gidget
Wed Jul 10, 2019 12:07 pm
Forum: Modem issues
Topic: finding my IP address and getting a fixed IP address
Replies: 2
Views: 1223

Re: finding my IP address and getting a fixed IP address

1) If you mean the IP address of your NBN service, you can find this in the modem under Status > Ethernet > Ethernet Connection Status. You can also find your IP by going to https://www.whatismyip.com/ or https://whatismyipaddress.com/, for example. 2) To request a fixed IP address, log into your Us...
by Gidget
Fri Jul 05, 2019 6:35 pm
Forum: Mobile services
Topic: Help desk answered after 1hr and hung up on me!
Replies: 1
Views: 450

Re: Help desk answered after 1hr and hung up on me!

Did you have global roaming without data turned on while you were overseas, and if so have you turned off global roaming since you got home?
by Gidget
Mon Jun 17, 2019 10:53 pm
Forum: Anything else anyone wants to discuss
Topic: Email Regarding....... Exetel activities Today
Replies: 2
Views: 555

Re: Email Regarding....... Exetel activities Today

Definitely a phishing email - lots of clues, most prominent being the URL of the link pretending to be an Exetel link.
by Gidget
Tue Apr 23, 2019 11:17 pm
Forum: Anything else anyone wants to discuss
Topic: Are all Exetel staff in Sri Lanka safe and well?
Replies: 3
Views: 950

Re: Are all Exetel staff in Sri Lanka safe and well?

Thanks for letting us know, Kavinda. Stay safe.
by Gidget
Tue Jan 29, 2019 8:13 am
Forum: Archived threads
Topic: Unplanned ADSL & PSTN Network Outage - Randwick, NSW
Replies: 4
Views: 741

Re: Unplanned ADSL & PSTN Network Outage - Randwick, NSW

I got back online at 1:58 am this morning, so hopefully the outage is resolved for everyone.
by Gidget
Mon Jan 01, 2018 2:46 pm
Forum: Anything else anyone wants to discuss
Topic: Happy New Year
Replies: 1
Views: 1084

Re: Happy New Year

Happy New Year to you, too, James :-)

And Happy New Year from me as well to all customers and staff at Exetel!

Gidget
by Gidget
Sun Apr 02, 2017 3:58 pm
Forum: Anything else anyone wants to discuss
Topic: Eastern Standard Time
Replies: 0
Views: 1784

Eastern Standard Time

Hi everyone I have updated the default Forum time to reflect that Daylight Saving Time is no longer in effect, and we are now back to Eastern Standard Time. If your Forum account still shows Daylight Saving Time, check that you have the correct setting in your User Control Panel, as follows: User Co...
by Gidget
Sat Sep 03, 2016 10:55 pm
Forum: Improvement & suggestions
Topic: NBN Hardware with VOIP list
Replies: 6
Views: 3444

Re: NBN Hardware with VOIP list

Why can't the hardware list be made accessible through the User Facilities for existing customers and so they can order without having to ring up?
by Gidget
Sat Sep 03, 2016 10:52 pm
Forum: ADSL connections
Topic: ADSL2+ VoIP Modems
Replies: 2
Views: 1145

Re: ADSL2+ VoIP Modems

Thanks, Dazzled :-) Missed seeing that thread.
by Gidget
Sat Sep 03, 2016 2:24 pm
Forum: ADSL connections
Topic: ADSL2+ VoIP Modems
Replies: 2
Views: 1145

ADSL2+ VoIP Modems

Does Exetel still sell ADSL2+ with VoIP modems? If so, where can I find the modem details and costs?

Thanks