Search found 1648 matches

by Gidget
Wed Jul 10, 2019 12:07 pm
Forum: Modem issues
Topic: finding my IP address and getting a fixed IP address
Replies: 2
Views: 131

Re: finding my IP address and getting a fixed IP address

1) If you mean the IP address of your NBN service, you can find this in the modem under Status > Ethernet > Ethernet Connection Status. You can also find your IP by going to https://www.whatismyip.com/ or https://whatismyipaddress.com/, for example. 2) To request a fixed IP address, log into your Us...
by Gidget
Fri Jul 05, 2019 6:35 pm
Forum: Mobile services
Topic: Help desk answered after 1hr and hung up on me!
Replies: 1
Views: 97

Re: Help desk answered after 1hr and hung up on me!

Did you have global roaming without data turned on while you were overseas, and if so have you turned off global roaming since you got home?
by Gidget
Mon Jun 17, 2019 10:53 pm
Forum: Anything else anyone wants to discuss
Topic: Email Regarding....... Exetel activities Today
Replies: 2
Views: 105

Re: Email Regarding....... Exetel activities Today

Definitely a phishing email - lots of clues, most prominent being the URL of the link pretending to be an Exetel link.
by Gidget
Tue Apr 23, 2019 11:17 pm
Forum: Anything else anyone wants to discuss
Topic: Are all Exetel staff in Sri Lanka safe and well?
Replies: 3
Views: 338

Re: Are all Exetel staff in Sri Lanka safe and well?

Thanks for letting us know, Kavinda. Stay safe.
by Gidget
Tue Jan 29, 2019 8:13 am
Forum: Archived threads
Topic: Unplanned ADSL & PSTN Network Outage - Randwick, NSW
Replies: 4
Views: 411

Re: Unplanned ADSL & PSTN Network Outage - Randwick, NSW

I got back online at 1:58 am this morning, so hopefully the outage is resolved for everyone.
by Gidget
Mon Jan 01, 2018 2:46 pm
Forum: Anything else anyone wants to discuss
Topic: Happy New Year
Replies: 1
Views: 676

Re: Happy New Year

Happy New Year to you, too, James :-)

And Happy New Year from me as well to all customers and staff at Exetel!

Gidget
by Gidget
Sun Apr 02, 2017 3:58 pm
Forum: Anything else anyone wants to discuss
Topic: Eastern Standard Time
Replies: 0
Views: 1428

Eastern Standard Time

Hi everyone I have updated the default Forum time to reflect that Daylight Saving Time is no longer in effect, and we are now back to Eastern Standard Time. If your Forum account still shows Daylight Saving Time, check that you have the correct setting in your User Control Panel, as follows: User Co...
by Gidget
Sat Sep 03, 2016 10:55 pm
Forum: Improvement & suggestions
Topic: NBN Hardware with VOIP list
Replies: 6
Views: 2700

Re: NBN Hardware with VOIP list

Why can't the hardware list be made accessible through the User Facilities for existing customers and so they can order without having to ring up?
by Gidget
Sat Sep 03, 2016 10:52 pm
Forum: ADSL connections
Topic: ADSL2+ VoIP Modems
Replies: 2
Views: 847

Re: ADSL2+ VoIP Modems

Thanks, Dazzled :-) Missed seeing that thread.
by Gidget
Sat Sep 03, 2016 2:24 pm
Forum: ADSL connections
Topic: ADSL2+ VoIP Modems
Replies: 2
Views: 847

ADSL2+ VoIP Modems

Does Exetel still sell ADSL2+ with VoIP modems? If so, where can I find the modem details and costs?

Thanks
by Gidget
Tue Jun 14, 2016 7:46 pm
Forum: VOIP
Topic: Where is my password?
Replies: 17
Views: 5300

Re: Where is my password?

Thanks for your help, Kavinda.

I'll see if I can dig one out and send it to you.
by Gidget
Tue Jun 14, 2016 4:37 pm
Forum: VOIP
Topic: Where is my password?
Replies: 17
Views: 5300

Re: Where is my password?

Hi Kavinda I have seen the reported problem with new VoIP services a number of times - the email sent by Exetel to advise that the service is active does not include the login details, the login fields are named but they have no values inserted (they are empty). I have raised this issue before. Perh...
by Gidget
Tue Jun 07, 2016 7:48 pm
Forum: ADSL connections
Topic: Any ADSL problems in Kew, Victoria?
Replies: 3
Views: 1028

Re: Any ADSL problems in Kew, Victoria?

Thanks for your help, Kavinda - great support from Exetel as usual :-) All fixed.
by Gidget
Tue Jun 07, 2016 2:47 pm
Forum: ADSL connections
Topic: Any ADSL problems in Kew, Victoria?
Replies: 3
Views: 1028

Any ADSL problems in Kew, Victoria?

Hi Guys Are you getting any reports of ADSL connection problems in Kew in Victoria? The ADSL service in question lost line sync at about 11 am this morning. The telephone line has a dial tone. Tried another modem but still no line sync. If you aren't aware of a problem at the Kew exchange I'll get t...