Exetel customer help forum

It is always worthwhile power-cycling your modem (i.e. turn it off, count to 10, turn it back on) as a first trouble-shooting step, then try another test call.

If you don't use an email account for 6 months it gets deleted - otherwise, Exetel would get clogged up with unused/unwanted email accounts. To avoid your account being deleted, all you need to do is log into it every few months to keep it active.

I suspect my ZTE Modem firmware was updated this morning, without forewarning, to V1.0.1_ETL.1T9 (the modem did a double boot when it was first switched on). Unfortunately, as a result, the VoIP call log feature has disappeared. The call log was pretty minimal (only 10 entries before entries start d...

Strange, I had the same problem. Couldn't access my Exetel email accounts from anywhere. Same as OP, it would say "login fail" on the Exetel webmail facility. Then about 30 minutes later, it all started working again. I was just about to call Exetel but it looks like it might not be necessary. I di...

It sounds like your computer has been compromised and has been sending spam (unknown by you), which has resulted in Exetel blocking the account. You will need to call Exetel to get your email unblocked, but they will only be able to do so once your computer has been cleared of viruses.

... my ability to comment in the forum had to be approved after making my account?! What good is that in a crisis.. Unfortunately, we cannot allow automatic activations on this Forum because of spam registrations that would otherwise go straight through and cause grief to every legitimate Forum use...

For customer-specific queries such as yours, rather than general questions, contacting Exetel directly by phone/email is the best and fastest thing to do.

Sorry, James - that spammer snuck past the gatekeepers last December. I've now deleted him and removed his post.

Cheers

Gidget

I don't know if you tried this before factory resetting, but simply rebooting the modem might have also done the trick.

1) If you mean the IP address of your NBN service, you can find this in the modem under Status > Ethernet > Ethernet Connection Status. You can also find your IP by going to https://www.whatismyip.com/ or https://whatismyipaddress.com/, for example. 2) To request a fixed IP address, log into your Us...

Did you have global roaming without data turned on while you were overseas, and if so have you turned off global roaming since you got home?

Definitely a phishing email - lots of clues, most prominent being the URL of the link pretending to be an Exetel link.

Thanks for letting us know, Kavinda. Stay safe.

Ditto from me, Lawrie.

I got back online at 1:58 am this morning, so hopefully the outage is resolved for everyone.