Exetel customer help forum

thanks James for the feedback

Hi, i am curious to know if /29 IP blocks are sold for residential NBN connections and if so how does one go about inquiring?

not sure where to check but the section some referred me to in members area doesn't appear to be working any more?

sincerely
Carl

Hi, telstra advised and assisted today in resolving this issue.
he was very helpful in getting it solved quickly.

helpdesk ticket: Reference: ZWU-57922-191

i will add :

ADSL Status
DSL Status: Down
DSL Modulation Mode: NOT TRAINED
Downstream Rate: 0
Upstream Rate: 0
Downstream Noise Margin: 0db
Upstream Noise Margin: 0db
Downstream Line Attenuation: 0
Upstream Line Attenuation: 0
Downstream Transmit Power: 0
Upstream Transmit Power: 0

Hi i have noticed over the past few days i lost the adsl connection,. power cycled modem and eventually it comes back. i lost it again an hour ago and so far nothing has returned.. im sure i dont have to express the strain this causes for us who have been forced to work from home. can you please ass...

email with details and screenshot sent, thankyou

edit : Your Reference Number is - #16929655#

Hi thankyou for the details and suggestion.
i will send over a screenshot and my requirements today


sincerely

Hi, thankyou for your assistance and time this morning. i can confirm the update was successful.

current :

Device Type H268A
Device Serial No. ZTEEG8NJBQ04964
Hardware Version V1.0.0
Software Version V1.0.1_ETL.1T9
Boot Version V1.0.0

sincerely

perhaps i can help explain what i think he is referring too. in filter criteria under the security tab on the ZTE H268A there are IP Filter - IPv4 and this appears to read like a layer 3 firewall. for example, i want to port forward 80 TCP to an internal device 192.168.20.100. but i dont want the wh...

Hi, i would also like to upgrade to the latest firmware available for my device.
what details do you require from me please?

sincerely

are you guys using a naked service or carrier-pstn (like telstra landline)?
if you are the latter, save your time and raise a job with them on 13 22 00,

hope this will save you the delays as i ended up having to do that, mine was down for about two weeks end to end.

Yea, nice delay and in then end to tell me to call telstra.

thanks..

Hi, its now thursday. any reason why it is taking so long to have the telstra tech sent out or even a response? last comms was on monday and an echo of the same questions asked sunday it is clearly an issue and i will end up having no usable internet over the weekend. this is not the same experience...

already replied and completed, please note most of these questions were already answered in the original correspondence and questionare.

thanks