Search found 11 matches

by matave
Wed Aug 16, 2017 3:21 pm
Forum: NBN and other Fibre Services
Topic: Transfer to NBN
Replies: 3
Views: 1321

Re: Transfer to NBN

I know the porting of the number should not be an issue but will the phone account being in my father's name be an issue?
by matave
Wed Aug 16, 2017 11:17 am
Forum: NBN and other Fibre Services
Topic: Transfer to NBN
Replies: 3
Views: 1321

Transfer to NBN

Good Morning, I am currently an ADSL customer and will soon be looking to transfer to the NBN for both internet and phone. The phone provider is currently Telstra and the account is in my father's name and I will want to retain our phone number. Would this present a problem with transferring to an N...
by matave
Mon Aug 07, 2017 8:44 am
Forum: Email issues
Topic: Cannot Connect To POP3 Server
Replies: 6
Views: 2148

Re: Cannot Connect To POP3 Server

The above process fails at the pass command. I get ERR Authentication failed as a response.

The mail client that I use on my phone also will not connect despite double checking the password.
by matave
Sun Aug 06, 2017 2:35 pm
Forum: Email issues
Topic: Cannot Connect To POP3 Server
Replies: 6
Views: 2148

Re: Cannot Connect To POP3 Server

Email address PM'd. Any news?
by matave
Sat Aug 05, 2017 9:37 am
Forum: Email issues
Topic: Cannot Connect To POP3 Server
Replies: 6
Views: 2148

Cannot Connect To POP3 Server

Is there currently an issue with mail server pop3.nsw.exemail.com.au? I ask because the authentication fails in my email client and requests a password change. Since I have not changed that password in years I played along and changed it today in Exetel's member services and updated the password in ...
by matave
Fri May 12, 2017 6:22 pm
Forum: Modem issues
Topic: NBN Modem Recommendations
Replies: 5
Views: 3512

Re: NBN Modem Recommendations

Thanks very much for the reply.

One last question. If I transfer from ADSL to NBN do I retain all email addresses associated with my account?
by matave
Fri May 12, 2017 5:40 pm
Forum: Modem issues
Topic: NBN Modem Recommendations
Replies: 5
Views: 3512

Re: NBN Modem Recommendations

Yep. I know that I need an NBN certified modem but I'm not interested in the ZTE. Prior to the ZTE what modems VDSL/VOIP modems did Exetel recommend? From what I can understand Netcomm was one brand. What Netcomm models does Exetel support? Were there any others?
by matave
Fri May 12, 2017 3:26 pm
Forum: Modem issues
Topic: NBN Modem Recommendations
Replies: 5
Views: 3512

NBN Modem Recommendations

Currently an Exetel ADSL customer but making the switch to the NBN soon (FTTN) and I would just like to hear recommendations for NBN modems with VOIP. The ZTE modem currently on offer is not an option.

Thanks in advance...
by matave
Mon Jul 14, 2014 8:45 pm
Forum: Improvement & suggestions
Topic: Plan Upgrade Questions
Replies: 2
Views: 3077

Plan Upgrade Questions

I have had a standalone ADSL service for years now with Exetel. Why, if I upgrade my plan to 'unlimited', do I have to bundle it with telephone for $59.99 per month? There appears to be no way to opt out of this bundling. At the same time a new customer can sign up for an 'unlimited' plan, is NOT re...
by matave
Wed Sep 01, 2010 11:39 am
Forum: ADSL connections
Topic: Plan Change
Replies: 3
Views: 463

Plan Change

Good Morning.. On the 23/8 I submitted a plan change from the 1500Y plan to the new TE-L plan. I received an email yesterday morning 31/8 saying that my speed upgrade is complete and another email this morning saying that my plan has been upgraded. My ADSL plan details in the members section reflect...
by matave
Tue Aug 10, 2010 4:09 pm
Forum: Member facilities & usage meter
Topic: Contract Period
Replies: 1
Views: 883

Contract Period

I have just changed my ADSL1 plan this month after my initial 6 month contract period had expired. My question is this; is that contract period now reset for another 6 months since I changed from the original plan. My user details still indicate my original contract date start/finish.