Exetel customer help forum

Thankyou Dazzled & ShaminG

Who's ticket is 4518917? Its not in my ticket history...

Fantastic, So now that you have publicly stated my exchange, can you tell me what the intention is to resolve these "issues"? Can I ask why these issues are only specific to Exetel and not any other provider? I have confirmed with users from other ISP's in the area who live further than I do from th...

ShaminG,

Can you please clarify your comment - "I have re-checked the DSLAM"

are you implying that you have checked from 58.96.6.129 to the como exchange? or what have you checked exactly?

hey mate can you please do us a favour, run in a dos windows: tracert www.exetel.com.au

Hey Mate, As people above have mentioned the issue is actually your first hop to: 129.6.96.58.static.exetel.com.au [58.96.6.129] We have been following this on another thread: https://forum.exetel.com.au/viewtopic.php?f=284&t=38664 In short as I mention in the other thread it is not exchange based b...

Really looking forward to this fix tomorrow - had a horrible night, on a sync of 20K+ I got 1.6 on the exetel speed test...

Sitting at 3.3 at the moment...

I've just done some more digging and found that the 58.96.6.129 1st hop that we are connecting to seems to be the main router for the whole of nsw? Other people I have found the same issue go all the way down to the south coast... I initially thought this could potentially be a congestion issue at m...

Tonights update:

Currently sitting on an average ping of 300ms to our 1st hop and exetel speed test 2.4Mbps...

Tested it all day today and had absolutely stunning speeds of 16-17 until tonight

Sorry to say but I am in the same boat - last night was unbearable - to the same 1st hop of 129.6.96.58.static.exetel.com.au [58.96.6.129] I seriously hope this is an intermittent issue and not something ongoing... below is last night's ping which shows 200ms average to the 1st hop is really unaccep...

You keep mentioning router - silly question but is the modem separate to the router? Try rebooting the modem... even pull the phone line out to make sure that the sync has completely dropped out... Only because I had a similar issue with very similar symptoms - it turns out that it was my modem (not...

Well it happened about 10 more times till 9:30am... and nothing since...

Is there any scheduled maintenance in Sydney at the moment?

My service has dropped out 14 times in the last hour... drop out = losing sync,,,

Regards,

I've noticed a couple of nights within the last week - browsing is just bearable but if your playing an online game it hu---rts

edit: i'm pinging my "default gateway", ie one hop from my modem and get dropped packets

well i've now logged a ticket - hopefully someone can shed some light on why this is occurring.

Hi,

I'm having the same issues, noticed them quite randomly over the weekend - just now it wouldn't even load google.com! after 10 mins it works fine?

Has anyone actually logged a fault ticket for this?

Hope its fixed soon!