Exetel customer help forum

re-did all the voip settings and it works now. not sure if something happened on your end but its all good for now.

i'm still having problems here. i have been very careful to copy and paste the login and password exactly from the email and its still not working. i have had this service running for 4 years so i'm pretty sure everything is setup correctly. the only difference is now my connection is coming from my...

still not working after reset.

something has changed since the landline went dead. i tested another voip provider and it works fine.

Hi all, I recently cancelled my adsl bundle (switched to telstra cable) with you guys but wanted to keep my voip account. Just as of today the phone line went dead but also my voip account isn't working today either. When I log onto the members site it says my voip number is still active. Any reason...

Hi,

I'm looking into churning away from exetel to another isp. Is it possible to still keep my voip account if I no longer have an adsl account?

ForumAdmin wrote:
2) Including free PSTN calls to local and national wire line numbers and calls to Optus mobiles at no charge (subject to AUP).

What counts as an Optus mobile? Would it include all resellers of Optus mobile? In particular I'm interested to know whether I can call a TPG mobile at no charge?

what exactly is involved in re-activating the PSTN line? does a technician need to come over and do something to the line? or is it done all at the "switch" end?

We are getting closer to a 'final' plan for current Exetel 'Naked' plan users. 5) 100 gb peak/180 gb off peak 6) $60.00 per month If there is only that one plan then it would be disappointing and unattractive because the peak data on such a plan would be more than I would use for both peak and off-...

alternatively is it possible for exetel to still have a "naked asdl" offering? i haven't had a pstn line for the last 2 years and don't really need one again. i'm happy to pay the same amount as somebody on a pstn plan as long as i get at least the same download quota and maybe something extra like...

alternatively is it possible for exetel to still have a "naked asdl" offering? i haven't had a pstn line for the last 2 years and don't really need one again. i'm happy to pay the same amount as somebody on a pstn plan as long as i get at least the same download quota and maybe something extra like ...

any updates on how much it will cost the poor cousins on naked adsl to move back onto PSTN plans?

However if it is more cost effective to have a wireline and not use it then so be it :) This is the confusing bit for me. According to FA, the wireline plans are "profitable" due to people actually using the PSTN for phone calls. If you were to change to a wireline plan, but not use it, then I don'...

any update on the excess pricing after the first 30 sms for $1.00? according to the website its charged at 5c/sms.

I'm still getting "auth failure" errors and having the VOIP line disconnect. People have been trying to call me and get a busy tone. Are we going to have a fix to this problem soon? Nov 07 08:07:28 home.gateway:sip_SipTransactionManager_?:none: SIP Invalid Username/Password for phone 02XXXXXXXX I've...

would it make a difference if i was an optus line before?