Exetel customer help forum

Hi, I opened up a ticket regarding 13/18 calls being charged at mobile call rates (ticket ID 4452909) on 25th of September and I still didn't get a resolution from Exetel. It was a very simple query, just refunding the extra charges on my 13/18 voip calls but I think you are extremely busy... Please...

Thanks Gidget

LXQ-79749-842

Hi I switched over to OCV200. My wireline shows active under my services section, I can make and receive calls. But I didnt receive any correspondence related to PSTN getting activated and under change service status it still shows the new plan as pending. What should I do? Submit a ticket to resid...

Hi I switched over to OCV200. My wireline shows active under my services section, I can make and receive calls. But I didnt receive any correspondence related to PSTN getting activated and under change service status it still shows the new plan as pending. What should I do? Submit a ticket to reside...

The change plan form gives you two options: 1) Enter a new contract with no plan change fee. 2) Don't enter a new contract and pay a $40.00 plan change fee. From what I see it's very clear. But we cannot see no contract option in our member page. Also, will there be a phone reactivation fee if we s...

Thanks jokiin.

I might move in a few months but dont know where to yet. I am very happy with my adds-ons, Voip and HSPA, cant find better for my needs. I wouldnt even want to think about losing those services.

Hi

As the heading goes, I might move houses in a few months, but dont know where the residence will be yet. In the case that I cannot continue with Exetel's DSL services can I keep my HSPA service and other useful features such as SMS over IP, email2fax and VoIP?

Thanks

International calls are barred by default (also roaming) on these plans. You have to pay 200 dollars deposit to activate international roaming.

I have the same issue. The handset is a virgin prepaid one. Each time I put an optus reseller's (one of which is an Exetel HSPA sim) sim into it, it sends a message but I never get charged for those ones.

When is the update due? MoIP crashes all the time when I first attempt to make a call. Sometimes I have to open the program thrice before making a successful call. But when I make the call, quality is very good, just like a normal GSM call.

MMS are still not charged on WM plans. Please look into this...

Just seeing if there's any intention on enabling MMS support for the WM A/B plans. The FAQ only indicates I cannot send MMS's but didn't actually say I can't receive them. Unfortunately I don't have coverage on the Vodaphone network, otherwise I'd sign up to one of those plans. MMS was added in mid...

In my case it used to work fine and I haven't disabled anything, merely gone interestate. When exetel give us a VOIP phone number they ask us to specify which city we want it to be associated with, that is why I am suspecting this. Did you by any chance happen to update Nimbuzz? At last versions of...

- Make a VoIP call and record the data usage for that call duration. - Retest the background operation of ExeMoIP over a 3 hour period and record the data usage. Let us know the results. I left MoIP on for 6 hours and in total received 3-4 minutes and made 1 or two minutes of call, also browsed two...

I have bought "Samsung SGH-U800 Soul b" mobile phone which is on the exetel's 3G/HSPA compatibility list. From Exetel, I have a HSPA sim/connection for the mobilephone and a new VIOP number. One of the customer service reps with exetel informed me that I don't need to download any software. I am no...