Search found 55 matches

by notoriousft
Sat Oct 08, 2011 2:43 pm
Forum: Invoicing & billing
Topic: Wrong VoIP billing
Replies: 1
Views: 907

Wrong VoIP billing

Hi, I opened up a ticket regarding 13/18 calls being charged at mobile call rates (ticket ID 4452909) on 25th of September and I still didn't get a resolution from Exetel. It was a very simple query, just refunding the extra charges on my 13/18 voip calls but I think you are extremely busy... Please...
by notoriousft
Mon Feb 14, 2011 4:56 pm
Forum: ADSL connections
Topic: OCV200 Bundled ADSL with telephone service
Replies: 64
Views: 6813

Re: OCV200 Bundled ADSL with telephone service

Thanks Gidget

LXQ-79749-842
by notoriousft
Mon Feb 14, 2011 4:34 pm
Forum: ADSL connections
Topic: OCV200 Bundled ADSL with telephone service
Replies: 64
Views: 6813

Re: OCV200 Bundled ADSL with telephone service

Hi I switched over to OCV200. My wireline shows active under my services section, I can make and receive calls. But I didnt receive any correspondence related to PSTN getting activated and under change service status it still shows the new plan as pending. What should I do? Submit a ticket to resid...
by notoriousft
Sat Feb 05, 2011 11:27 am
Forum: ADSL connections
Topic: OCV200 Bundled ADSL with telephone service
Replies: 64
Views: 6813

Re: OCV200 Bundled ADSL with telephone service

Hi I switched over to OCV200. My wireline shows active under my services section, I can make and receive calls. But I didnt receive any correspondence related to PSTN getting activated and under change service status it still shows the new plan as pending. What should I do? Submit a ticket to reside...
by notoriousft
Fri Jan 07, 2011 6:14 pm
Forum: Anything else anyone wants to discuss
Topic: Would like to know change Naked plan to OCV
Replies: 8
Views: 2389

Re: Would like to know change Naked plan to OCV

The change plan form gives you two options: 1) Enter a new contract with no plan change fee. 2) Don't enter a new contract and pay a $40.00 plan change fee. From what I see it's very clear. But we cannot see no contract option in our member page. Also, will there be a phone reactivation fee if we s...
by notoriousft
Fri Jan 07, 2011 5:33 pm
Forum: HSPA connections
Topic: Can I keep HSPA and ancillary services?
Replies: 2
Views: 1111

Re: Can I keep HSPA and ancillary services?

Thanks jokiin.

I might move in a few months but dont know where to yet. I am very happy with my adds-ons, Voip and HSPA, cant find better for my needs. I wouldnt even want to think about losing those services.
by notoriousft
Mon Jan 03, 2011 1:54 pm
Forum: HSPA connections
Topic: Can I keep HSPA and ancillary services?
Replies: 2
Views: 1111

Can I keep HSPA and ancillary services?

Hi

As the heading goes, I might move houses in a few months, but dont know where the residence will be yet. In the case that I cannot continue with Exetel's DSL services can I keep my HSPA service and other useful features such as SMS over IP, email2fax and VoIP?

Thanks
by notoriousft
Sun Aug 01, 2010 8:24 am
Forum: Mobile services
Topic: International calls on WM-x plans?
Replies: 7
Views: 687

Re: International calls on WM-x plans?

International calls are barred by default (also roaming) on these plans. You have to pay 200 dollars deposit to activate international roaming.
by notoriousft
Sat Jun 19, 2010 10:11 am
Forum: HSPA connections
Topic: Phantom "Sending Message Text" SMS Are Being Sent
Replies: 10
Views: 2659

Re: Phantom "Sending Message Text" SMS Are Being Sent

I have the same issue. The handset is a virgin prepaid one. Each time I put an optus reseller's (one of which is an Exetel HSPA sim) sim into it, it sends a message but I never get charged for those ones.
by notoriousft
Sat Jun 19, 2010 9:53 am
Forum: HSPA connections
Topic: Exetel MoIP
Replies: 233
Views: 47180

Re: Exetel MoIP

When is the update due? MoIP crashes all the time when I first attempt to make a call. Sometimes I have to open the program thrice before making a successful call. But when I make the call, quality is very good, just like a normal GSM call.
by notoriousft
Thu Apr 15, 2010 2:44 pm
Forum: HSPA connections
Topic: MMS Support
Replies: 6
Views: 1259

Re: MMS Support

MMS are still not charged on WM plans. Please look into this...
by notoriousft
Sat Apr 03, 2010 6:11 pm
Forum: HSPA connections
Topic: MMS Support
Replies: 6
Views: 1259

Re: MMS Support

Just seeing if there's any intention on enabling MMS support for the WM A/B plans. The FAQ only indicates I cannot send MMS's but didn't actually say I can't receive them. Unfortunately I don't have coverage on the Vodaphone network, otherwise I'd sign up to one of those plans. MMS was added in mid...
by notoriousft
Thu Mar 25, 2010 3:30 pm
Forum: VOIP
Topic: Set up info on Voip/fring via Mobile/HSPA
Replies: 29
Views: 19846

Re: Set up info on Voip/fring via Mobile/HSPA

In my case it used to work fine and I haven't disabled anything, merely gone interestate. When exetel give us a VOIP phone number they ask us to specify which city we want it to be associated with, that is why I am suspecting this. Did you by any chance happen to update Nimbuzz? At last versions of...
by notoriousft
Wed Mar 24, 2010 4:23 pm
Forum: HSPA connections
Topic: Exetel MoIP
Replies: 233
Views: 47180

Re: Exetel MoIP

- Make a VoIP call and record the data usage for that call duration. - Retest the background operation of ExeMoIP over a 3 hour period and record the data usage. Let us know the results. I left MoIP on for 6 hours and in total received 3-4 minutes and made 1 or two minutes of call, also browsed two...
by notoriousft
Wed Mar 24, 2010 10:38 am
Forum: VOIP
Topic: Set up info on Voip/fring via Mobile/HSPA
Replies: 29
Views: 19846

Re: Set up info on Voip/fring via Mobile/HSPA

I have bought "Samsung SGH-U800 Soul b" mobile phone which is on the exetel's 3G/HSPA compatibility list. From Exetel, I have a HSPA sim/connection for the mobilephone and a new VIOP number. One of the customer service reps with exetel informed me that I don't need to download any software. I am no...