Search found 21 matches

by philled
Fri Feb 28, 2014 11:43 am
Forum: Networking issues
Topic: Is this some sort of DDoS attack?
Replies: 1
Views: 4548

Is this some sort of DDoS attack?

I'm an Exetel ADSL2 customer running a Smoothwall box which is essentially a linux-based router. I'm getting endless logs like the ones below in /var/log/messages. ... Feb 28 11:28:02 smooth kernel: IN=ppp0 OUT= MAC= SRC=197.32.222.53 DST=220.233.164.xxx LEN=131 TOS=0x00 PREC=0x00 TTL=106 ID=23580 P...
by philled
Tue Aug 09, 2011 8:55 pm
Forum: Invoicing & billing
Topic: Why am I being interim billed on Z39 mobile plan?
Replies: 14
Views: 3774

Why am I being interim billed on Z39 mobile plan?

I recently signed up for the Z39 mobile plan which is supposed to give me 200 minutes of calls + 5GB data. My data usage for the month so far is 57MB. Why, then, have I received this email? For service 04xxxxxxxx please be advised you will be interim billed $100 in 2 days for your Exetel HSPA Mobile...
by philled
Wed Aug 03, 2011 11:20 pm
Forum: Mobile services
Topic: Mobile Meter Page
Replies: 6
Views: 1391

Re: Mobile Meter Page

As you know, Mobile meter on the member facility is designed to display the usage for other mobile plans which we have introduced before.... Anyway I will take your suggestion to the development team and get them to see the possibility of changing the meters for new plans.... Thank you for your sug...
by philled
Tue Aug 02, 2011 10:26 pm
Forum: Mobile services
Topic: Mobile Meter Page
Replies: 6
Views: 1391

Mobile Meter Page

I have just signed up for the Z39 mobile phone plan which gives 2000 minutes of usage. But when you log into the members are and view the Mobile Meter page it shows you charges for each call and a grand total, but not the total minutes used. As this plan is capped on minutes of usage, not the cost o...
by philled
Tue Jul 05, 2011 11:00 pm
Forum: Mobile services
Topic: Exetel Mobile Plan Specials for July
Replies: 17
Views: 1973

Re: Exetel Mobile Plan Specials for July

I too am interested in the July special mobile plans. The Z39 plan sounds like what I want, but I'm concerned about the billing increments for data. For example, I believe Optus charge data sessions in minimum blocks of 10Mb. Can you please advise what is the minimum block size that Exetel will bill...
by philled
Tue May 31, 2011 11:44 am
Forum: Invoicing & billing
Topic: 3000 mins of free calls on OF-200 plan
Replies: 7
Views: 1584

Re: 3000 mins of free calls on OF-200 plan

thejeg wrote:I have requested the Voice manager to respond to your query....
Dear Voice Manager, could you please reply?
Thanks
by philled
Wed May 25, 2011 6:39 pm
Forum: Invoicing & billing
Topic: 3000 mins of free calls on OF-200 plan
Replies: 7
Views: 1584

3000 mins of free calls on OF-200 plan

I'm probably about to switch from my old OTC plan to OF-200 which is supposed to include 3000 minutes of free calls. However, when I go to change my plan the Confirm Request which lays out the new terms doesn't mention any free calls and says this: New Service Contract Period: New 12 Months Contact ...
by philled
Tue Jul 27, 2010 2:25 pm
Forum: Invoicing & billing
Topic: Off-peak allowance for OTC plan?
Replies: 1
Views: 686

Off-peak allowance for OTC plan?

I'm on the ADSL2 INC2DSLC plan with 30GB peak and 60GB off-peak. I had a look at changing plans and the best for me looks like the OTC plan with 60 GB + Shaped to 512kbps. This plan costs $40 monthly access + $30 phone line rental. Is there an off-peak allowance with this plan?
by philled
Fri Jul 23, 2010 10:32 am
Forum: Fax via ADSL
Topic: Impending Price Increase - Questions
Replies: 7
Views: 6036

Re: Impending Price Increase - Questions

Yeah, yet another price hike from Exetel. Since joining around 1 year ago it's been an endless procession of plan changes and price hikes. And I know the answers will come back "well it's still cheaper than everyone else" - well not for much longer if they keep going at this rate.
by philled
Thu May 13, 2010 6:40 pm
Forum: Anything else anyone wants to discuss
Topic: Question about Z/22INCTEL plan
Replies: 2
Views: 735

Re: Question about Z/22INCTEL plan

I am on an old INC2DSLC plan which gives me 30GB peak/60GB offpeak. Looking at what plans are available for me to change to, there is Z/22INCTEL which for the same price offers 60GB peak/"Unlimited = No Limit" offpeak. What does "Unlimited = No Limit" mean? Does it really mean there is no cap on of...
by philled
Wed May 12, 2010 7:45 pm
Forum: Anything else anyone wants to discuss
Topic: Question about Z/22INCTEL plan
Replies: 2
Views: 735

Question about Z/22INCTEL plan

I am on an old INC2DSLC plan which gives me 30GB peak/60GB offpeak. Looking at what plans are available for me to change to, there is Z/22INCTEL which for the same price offers 60GB peak/"Unlimited = No Limit" offpeak. What does "Unlimited = No Limit" mean? Does it really mean there is no cap on off...
by philled
Wed May 12, 2010 11:03 am
Forum: Invoicing & billing
Topic: Question about Z/22INCTEL plan
Replies: 1
Views: 631

Question about Z/22INCTEL plan

Sorry, if this is the wrong forum for this question, but I looked through the list and wasn't sure which was the correct one. I am on an old INC2DSLC plan which gives me 30GB peak/60GB offpeak. Looking at what plans are available for me to change to, there is Z/22INCTEL which for the same price offe...
by philled
Sun Mar 07, 2010 9:09 pm
Forum: Products & services
Topic: Price Increase Of $5.00 per Month On All Old ADSL Plans
Replies: 221
Views: 39496

Re: Price Increase Of $5.00 per Month On All Old ADSL Plans

The following email will be sent to customers who are out of contract on old plans (ie plans not on the current web site) by COB today. If you have any suggested changes then please suggest them. Increase Of $5.00 Per Month In Your Current Plan Charge My plan is called INC2DSLC. I didn't receive th...
by philled
Sun Mar 07, 2010 9:04 pm
Forum: Invoicing & billing
Topic: Should I change my plan?
Replies: 4
Views: 839

Re: Should I change my plan?

Cheaper excess usage fees. Plus the INC2DSL has the $3 monthly administration charge I think. These charges don't apply to users on Z/ plans I also notice on the Change Plan page it says "Telephone Service Moves To Optus (Same Number)". Who is it with now, if it's not with Optus? And what's the imp...
by philled
Fri Mar 05, 2010 12:16 am
Forum: Invoicing & billing
Topic: Should I change my plan?
Replies: 4
Views: 839

Should I change my plan?

My account plan details are: Plan Type: INC2DSLC Monthly Access Charge: $75.00 Peak Download Limit (Mbyte): 30000 Peak Period Option: N/A Excess Downloads per Gbyte: $3.00 OffPeak Download Limit (Mbyte): 60000 I believe the INC2DSLC plan is now defunct and Exetel want people like me to move off it, ...