Exetel customer help forum

Is the Exetel to Exetel call value included in my plan actually Exetel to Optus (including Exetel) as Exetel uses the Optus network?

Thanks!

Thanks!

Can't tell what of my cap is exetel to exetel calls and what are other calls on the usage meter. It just comes up as one overall usage Any solution to that?

Arrrrgh!

Ported to new Exetel sim card but not yet received sim card!

My Z15 plan has just been "completed and activated" (according to an email) but my current sim is not working in my phone. Am I supposed to be waiting for a new sim from Exetel? My current sim is already Optus, and I don't recall anything from Exetel stating I had to replace my sim. I got an email ...

I'm sorry. I probably didn't explain myself properly. I have an Extetel ADSL plan, no current mobile plan. If I take up one of these 'July Specials' Mobile plan and then for whatever reason stop my ADSL plan with Exetel, do I still get the mobile plan at the discounted rate over the duration of the ...

Question about the new July MOBILE plans.

I note and accept the 12 month contract.

If for whatever reason my ADSL service with Exetel ceases during the 12 month MOBILE service, does the cost of my MOBILE service revert to non-bundled price?

All sorted. Thank you for your help Jason.

Move Service Status now shows "You do not have a relocation request"

Email sent thank you Jason.

Hi and thanks. I have filled out the form multiple times. After clicking "CHECK" it goes to the next page that says (along with other things) "You have requested relocation. Please check the status page". I then check the status page and it still says INACTIVE. I have tried it on my home and work co...

I applied to relocate my naked ADSL2 connection a couple of days ago using the members page. For some reason under the "Move Service Status" tab, there has been no change, and it is listed as INACTIVE. I retried filling out the form again with no luck.

Help?

Ho hum

Bueller? Bueller?

Does anyone know what the turn around time for this is?